Chatham Hills Subacute Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 219 Google reviews
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What this means for your family
Chatham Hills is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families must be aware of recurring reports regarding slow response times for call bells and staffing shortages. We strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on weekends before committing.
Google Reviews
Google Reviews
219 reviews on Google“Chatham Hills Subacute Care Center receives highly polarized feedback, with many families praising the facility for its exceptional physical therapy programs and clean, welcoming environment. However, a significant number of reviewers report critical issues regarding severe understaffing, long response times for patient call bells, and inconsistent nursing care, particularly during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Clean, well-maintained, and modern facility
- Welcoming and professional concierge and administrative staff
- High-quality, restaurant-style food service
Concerns
- Severe understaffing leading to long response times for call bells (mentioned by 9 reviewers)
- Inconsistent or neglectful nursing and aide care (mentioned by 7 reviewers)
- Poor communication from administration regarding patient status (mentioned by 4 reviewers)
- Inedible or poor-quality food (contrasting with positive reports) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2It's great to see how much the administration engages with the community through their responses; how does the leadership team typically communicate updates regarding a resident's health status to their family?
- 3With the restaurant-style food service being a highlight, how do you ensure nutritional needs are met while maintaining that high quality for every meal?
- 4How does the nursing team manage medication schedules to ensure everything is handled accurately and consistently throughout the day?
- 5What is the protocol for responding to call bells during the night shifts, and how do you ensure residents receive timely assistance when staff levels are lower?
- 6In the event of a sudden medical change or an emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The PT team (Victor, Steven &Connor) inspired him to work hard and get back on his feet again.”
“Unfortunately your loved one can need assistance, and can call for help, but don't count on a nurse responding for 4-5 hours. They simply don't care.”
“My husband was in the rehab side of Chatham Hills for about two months. His rehab was fantastic - he made terrific progress and was able to come home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering six deficiencies, raising concerns about this facility's care quality. The most recurring issues involve infection control problems appearing across multiple surveys, fire safety and building maintenance deficiencies, and medication management failures. While the facility reports correcting these violations, the pattern of repeated problems with infection control and safety systems, combined with complaint-triggered issues around resident abuse protection and emergency response, suggests ongoing operational challenges families should investigate thoroughly.
Nov 18, 2025Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 18, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 13, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 31, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 27, 2023Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Chatham Hills Subacute Care Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 34
Ownership & Management
Owners
Chatham Ventures LLC
Owner · Organization
Einhorn, Neal
Owner (parent company)
Friedman, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
219 reviews from families & visitors
Official Website
Visit chathamhillssubacute.com
Medicare data downloads
Original nursing home datasets
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