Runnells Center for Rehabilitation & Healthcare
Strong Medicare quality ratings; families often praise highly effective rehabilitation and physical therapy team. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is highly regarded for helping patients regain independence, making it a potential option for short-term recovery. However, families must be vigilant; multiple reviewers have reported serious concerns regarding nursing responsiveness and room hygiene. We strongly recommend conducting an unannounced visit to observe the environment and speaking directly with the nursing supervisor about your loved one's specific care needs.
Google Reviews
Google Reviews
80 reviews on Google“Runnells Center for Rehabilitation & Healthcare receives highly polarized feedback, with many reviewers praising the effectiveness of the rehabilitation therapy team and the facility's cleanliness, while others report severe neglect and unprofessional conduct. Families should be aware of recurring complaints regarding poor communication, slow response times from nursing staff, and inconsistent hygiene standards in patient rooms.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and physical therapy team
- Clean and well-maintained facility environment
- Professional and attentive nursing staff (noted in positive reviews)
- Strong administrative support and responsiveness
Concerns
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Poor cleanliness and hygiene in patient bathrooms (mentioned by 4 reviewers)
- Inattentive or unprofessional nursing staff (mentioned by 6 reviewers)
- Inadequate communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administrative team is very responsive to feedback; how do you ensure that communication remains consistent between the nursing staff and family members regarding daily updates?
- 2With such a high rating for your rehabilitation and physical therapy team, how do you tailor therapy plans to help residents regain their specific mobility goals?
- 3What specific protocols are in place to ensure that bathrooms and private resident areas are cleaned and sanitized multiple times throughout the day?
- 4How does the nursing team manage call bell responses during the night shifts to ensure residents aren't waiting long for assistance?
- 5Could you tell me more about the dining experience, specifically how the menu is planned and how you ensure nutritional needs are met?
- 6What is the process for managing medication administration to ensure accuracy and safety for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were kind, attentive and always anticipated my needs, aides were attentive and super nice. Therapy is amazing.”
“The nursing staff is horrible giving patients other patients meds. The bathrooms are never cleaned, never enough towels or wash cloths.”
“The staff was trained in how to use it and became more proficient as time went on. There wound care doctor was excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies including abuse protection failures and inadequate nutrition care, with the most recent complaint-triggered issues occurring in late 2025. The facility has recurring problems across multiple areas including medication management, fire safety systems, and quality of care standards like mobility assistance. While all deficiencies show correction dates, the pattern of repeated issues in medication management and safety systems across multiple surveys suggests ongoing operational challenges.
Feb 4, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Oct 31, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 14, 2025Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 9, 2024Routine6
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 19, 2022Routine23
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Feb 4, 2026
$22,925
Fine
Jul 7, 2023
$5,160
Ownership & Operations
Who Operates This Facility
Runnells Center for Rehabilitation & Healthcare
for profit
Chain Affiliation
The Rosenberg Family
14 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Rosenberg, Avraham
Owner
Rosenberg, Esther
Owner
Rosenberg, Jonathan
Owner
Rosenberg, Moshe
Owner
Rosenberg, Zvi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit runnellscarecenter.com
Medicare data downloads
Original nursing home datasets
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