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Nursing HomeMedicaid Investigative

Spokane Health & Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

North 6025 Assembly, Northwest Spokane · Spokane, WA 99205125 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 106 Google reviews

5
4
3
2
1
Spokane Health & Rehabilitation Nursing Home in Spokane, WA — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (42 vs median 14)
  • High staff turnover (67%)
  • High RN turnover (53%)

Bottom 25% in WA · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · $217,475 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While the therapy department is highly regarded, the facility has a history of severe staffing and hygiene issues. If you choose this facility, ensure you have a family member present daily to advocate for your loved one, specifically monitoring medication schedules and basic hygiene needs.

Google Reviews

Google Reviews

106 reviews on Google
Spokane Health & Rehabilitation receives highly polarized reviews, with many families reporting significant concerns regarding basic hygiene, medication administration, and understaffing. While the physical and occupational therapy departments are frequently praised for their expertise and dedication, the nursing and aide staff face recurring criticism for slow response times, neglect, and poor communication. Families should be aware that experiences appear to vary drastically, with some reporting excellent care while others describe critical lapses in safety and cleanliness.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly skilled and dedicated physical and occupational therapy team
  • Compassionate and attentive staff members (noted in positive reviews)
  • Clean and well-maintained facility (noted in positive reviews)
  • Effective rehabilitation programs for post-surgery recovery

Concerns

  • Significant understaffing leading to neglect and slow response times (mentioned by 14 reviewers)
  • Medication errors, missed doses, or delays in administration (mentioned by 8 reviewers)
  • Poor hygiene, including failure to change soiled briefs or address bedsores (mentioned by 7 reviewers)
  • Inadequate communication and lack of responsiveness from administration (mentioned by 5 reviewers)
  • Poor quality, cold, or inappropriate food/dietary management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(3)'16(6)'18(4)'20(5)'22(6)'24(14)'26(28)

Distribution · 110 analyzed

5
64
4
7
3
4
2
7
1
28

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed some great feedback about your physical and occupational therapy teams; how do you tailor those rehabilitation programs for someone recovering from surgery?
  • 2With the recent inspections, what specific steps is the administration taking to improve medication administration and ensure doses are never missed or delayed?
  • 3How does the nursing team manage hygiene and skin care routines to ensure residents are comfortable and well-attended to throughout the day?
  • 4Since some families have mentioned challenges with communication, what is the best way for us to stay updated on our loved one's daily care and health status?
  • 5What is the process for handling medical emergencies or sudden changes in health during the overnight hours?
  • 6We want to make sure they enjoy their meals; could you tell us more about the daily dining menu and how you manage specific dietary needs?

Personalized based on this facility's data


Key Review Excerpts

The OT and PT team were the only good things here.. the actual medical teams flat out don't do their job, will mess up medication times and doses, will not follow your doctor's orders and the list goes on.

Family member · 2025☆☆☆☆

My mom stayed here after getting her gallbladder removed. She sat in her own feces, it wasn't until I visited her that I took her and cleaned her up. Nobody never had the answers to simple questions I would ask.

Family member · 2025☆☆☆☆

The physical and occupational therapy staff was amazing. And the CNAs that I had seemed to have compassion and care. My issue that I have with Spokane Health and Rehab is the nursing staff that runs the med carts is 90% agency they have no idea what is going on with a patient.

Rehab patient · 2024☆☆☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
74%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.4%
WA
23.0%
Spokane
22.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.3%
WA
18.8%
Spokane
18.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
19.5%
WA
12.2%
Spokane
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.9%
Worse than Avg
Here
87.9%
US
93.4%
WA
95.9%
Spokane
96.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
12.1%
WA
17.1%
Spokane
11.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.4%
WA
15.2%
Spokane
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility57.3%
Worse than Avg
Here
57.3%
US
79.7%
WA
82.0%
Spokane
86.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.4%
Worse than Avg
Here
70.4%
US
81.8%
WA
87.9%
Spokane
88.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
WA
1.3%
Spokane
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

40deficiencies
5penalties
Well above state avg (17.1)
61 complaint-triggered
$217,475 in fines

This facility shows a concerning pattern with 137 deficiencies across 19 surveys, including 60 complaint-triggered violations where families reported problems. The most recurring issues involve accident prevention and safety supervision, medication management errors, and inadequate nursing staffing levels. Problems appear to persist across multiple surveys rather than being fully resolved, with repeated citations for the same safety and care concerns, suggesting ongoing systemic issues that families should carefully consider.

Mar 5, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 8, 2025Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 25, 2025Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Apr 24, 2025Complaint
4
0689Immediate jeopardy · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 24, 2025Routine
50
0620Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0843Potential for harm · WidespreadCorrected

Administration Deficiencies

Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0579Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide information about how to apply for and use Medicare and Medicaid benefits.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0696Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care/assistance for a resident with a prosthesis.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 3, 2025Complaint
2
0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jul 25, 2025

$59,670

Fine

Jan 23, 2025

$54,581

Payment Denial

Jan 23, 2025

48-day denial

Fine

Dec 20, 2023

$44,090

Fine

Jun 14, 2023

$65,637

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spokane Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.2/5 · Rank 38 of 40 (Worst)

Ownership & Management

Owners

Wash 6 Snf Operations Holdings LLC

Owner · Organization

100%

Key personnel

Idels, ShimonOfficer / DirectorSchwartz, StevenOfficer / DirectorIdels, ShimonManagerSchwartz, StevenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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