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Assisted Living

Avista Senior Living Spokane

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

7310 N Pine Rock St, Northwest Spokane · Spokane, WA 9920849 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.6/5

based on 30 Google reviews

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Avista Senior Living Spokane Assisted Living in Spokane, WA — Street View
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What this means for your family

This facility is highly recommended for its warm, attentive staff and clean, easy-to-navigate environment, making it a great choice for residents who may be experiencing early memory loss. While most families report excellent experiences, we recommend asking leadership directly about their staff turnover and management policies to address the concerns raised by a few reviewers regarding ethics.

Google Reviews

Google Reviews

30 reviews on Google
Avista Senior Living Spokane is highly regarded by families for its compassionate staff, clean environment, and effective leadership. Reviewers frequently highlight the facility's smaller size as a benefit for residents who need a manageable, easy-to-navigate space, and they praise the active engagement of the management team in resolving concerns.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Clean and well-maintained facility
  • Accessible and responsive leadership
  • Engaging activities and social programs

Concerns

  • Management ethics and leadership concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'16(3)5.05.0'18(6)2.85.0'23(4)5.04.9'25(9)5.0'26(1)

Distribution · 35 analyzed

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How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that the leadership team is very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
  • 2With a smaller community of 49 residents, how do you ensure that the social programs and activities are tailored to the specific interests of the people currently living here?
  • 3What is your philosophy on maintaining transparency and trust when addressing family concerns regarding facility management or operational changes?
  • 4Given the high praise for your staff's attentiveness, what kind of ongoing training do they receive to maintain that level of compassionate care?
  • 5How does your team coordinate with outside medical providers to ensure residents receive prompt care during an emergency or a sudden change in health?
  • 6Since the facility is noted for being well-maintained, what is your process for handling maintenance requests to ensure the environment remains comfortable and safe for residents?

Personalized based on this facility's data


Key Review Excerpts

The facility is small which is perfect for an elderly parent who is starting to be confused and forgetful. The layout is such that she can’t get turned around when going back to her room.

Family member · 2024★★★★★

She enjoys nearly all of the staff, and when she had problems with one, the director, MJ, took care of the situation immediately. MJ truly gets to know the residents and cares about their experience.

Family member · 2023★★★★★

They staff loved her well, took very good care of her throughout the rest of her life. They also took excellent care of myself as she passed.

Family member · 2024★★★★★
Source: 30 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
23deficiencies
Jul 25, 2025Fire

Inspection on 06/05/2025 resulted in a 'Disapproved' status; follow-up inspection on 07/25/2025 resulted in 'Approved' status after corrections were verified.

Abatement of Electrical HazardsIFC 603.2Corrected Jul 25, 2025

Multiple electrical outlet covers missing and exposed wiring in the kitchen by the back door.

CleaningIFC 606.3.3Corrected Jul 25, 2025

Commercial kitchen hood not cleaned or inspected in the last 6 months.

Inspection, Testing and MaintenanceIFC 907.8Corrected Jul 25, 2025

Missing documentation for annual fire alarm testing, single station alarms exceeding 10 years of service, and lack of records for monthly alarm testing from May 2024 to May 2025.

Maintenance (Carbon Monoxide)IFC 915.6Corrected Jul 25, 2025

Missing documentation for monthly carbon monoxide detector maintenance.

Power Test (Emergency Lighting)IFC 1031.10.2Corrected Jul 25, 2025

Missing records for annual 90-minute power test for emergency lights from May 2024 to May 2025.

Fire DrillsFire DrillsCorrected Jul 25, 2025

Incomplete fire drill documentation; multiple quarters and shifts missing drills; simulated drills without alarm activation.

Relocatable power taps and current tapsIFC 603.5Corrected Jul 25, 2025

Unapproved multiplug adapter in use in resident room 138.

Owner's ResponsibilityIFC 701.6Corrected Jul 25, 2025

Missing documentation for annual fire wall inspection; last report from 7/17/23.

Carbon monoxide detectionIFC 0915.1.2Corrected Jul 25, 2025

No carbon monoxide detection provided in the kitchen near fuel-burning water heaters.

Activation Test (Emergency Lighting)IFC 1032.10.1Corrected Jul 25, 2025

Missing records for monthly 30-second activation tests for emergency lights from May 2024 to May 2025.

Escutcheons and Cover PlatesNFPA 13 - 7.2.6.1Corrected Jul 25, 2025

Loose sprinkler escutcheon in the ceiling outside resident rooms 105/106.

Jun 5, 2025Inspection

The facility is not required to submit a plan-of-correction for the deficiencies found as they were addressed during the inspection.

Electronic monitoring equipmentWAC 388-78A-2690Corrected Jun 5, 2025

The facility lacked a care plan or written agreement for a video monitoring system in a resident room; documentation was completed during the inspection.

Family assistance with medications and treatmentsWAC 388-78A-2290Corrected Jun 5, 2025

The facility lacked a written plan for a resident whose family member assisted with medications; a plan was put in place during the inspection.

Oct 3, 2024Investigation

A follow-up inspection on 11/27/2024 found that these deficiencies were corrected.; Document includes signatures from Havilah Dieterle (Executive Director) and Amanda Pope (Health Services Director) dated 10.18.2024.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Nov 17, 2024

Negotiated service agreement failed to indicate a history of falls or identify assistive devices for Resident 1.

InvestigationsWAC 388-78A-2371Corrected Nov 23, 2024

Facility failed to document investigative actions and findings for a resident fall on 08/19/2024.

Incident reportsWAC 388-78A 2371Corrected Nov 17, 2024
Jul 22, 2024Investigation

A follow-up inspection on 09/23/2024 (Compliance Determination 47509) found no deficiencies and that previous deficiencies had been corrected.; Plan of correction indicates that the previous Health Services Director (Laura Toohey, RN) and Executive Director (Martha Jones) were terminated on June 16, 2024.

Preadmission assessmentWAC 388-78A-2060

Facility failed to ensure preadmission assessment included medical history and diagnoses for Resident 1.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure Negotiated Service Agreements were signed by residents or representatives for 2 of 2 residents (Residents 1 and 2).

Resident rightsWAC 388-78A-2660

Facility failed to protect resident rights regarding discharge and reasonable accommodation.

Disclosure, transfer, and discharge requirementsRCW 70.129.110

Facility failed to provide written notice of discharge to Resident 1 and failed to reasonably accommodate the resident's needs which could have been managed by hospice.

Preadmission assessmentWAC 388-78A-2060Corrected Sep 1, 2024

Facility failed to conduct complete preadmission assessments including medical history and health professional diagnosis.

Disclosure, transfer, and discharge requirements / Resident rightsRCW 70.129.110 / WAC 388-78A-2660Corrected Sep 5, 2024

Facility failed to follow proper transfer and discharge procedures, including lack of reasonable attempts to avoid discharge and failure to provide required 30-day notice.

Signing negotiated service agreementWAC 388-78A-2150Corrected Sep 1, 2024

Facility failed to ensure negotiated service agreements were signed annually by the resident or their representative.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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