Brookdale Nine Mile
Families consistently rate this highly — reviewers highlight engaging 'town square' facility layout. Schedule a visit to confirm the fit.
based on 59 Google reviews
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What this means for your family
While the facility is visually appealing and offers a highly-regarded dining program, the history of serious allegations regarding neglect and medication management is concerning. We strongly advise families to conduct unannounced visits and specifically ask current management about their protocols for injury reporting and staff-to-resident ratios.
Google Reviews
Google Reviews
59 reviews on Google“Brookdale Nine Mile receives polarized feedback, with many families praising the facility's 'town square' layout, friendly staff, and high-quality meals. However, a segment of reviewers reports serious concerns regarding neglect, poor hygiene, and issues with medication management, particularly during periods of management turnover. Families should carefully vet the current level of care, as experiences appear to vary significantly between residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging 'town square' facility layout
- High-quality, well-regarded dining program
- Friendly and attentive daily care staff
- Warm and welcoming atmosphere
Concerns
- Neglect and poor hygiene standards (mentioned by 4 reviewers)
- Inadequate medication management and overmedication (mentioned by 2 reviewers)
- Lack of communication regarding resident injuries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the 'town square' layout is quite unique; how does that design help residents stay engaged and connected with one another throughout the day?
- 2We’ve heard wonderful things about your dining program; could you walk us through how you accommodate individual dietary needs and preferences for residents?
- 3Could you explain the specific protocols in place for monitoring and administering medications to ensure accuracy and resident safety?
- 4How do you ensure consistent communication with family members when a resident experiences a minor injury or a change in their health status?
- 5What specific steps does your team take to maintain high standards of cleanliness and personal hygiene for residents on a daily basis?
- 6I see you occasionally respond to feedback online; how do you use input from families to improve the quality of care and daily life here at Brookdale Nine Mile?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers work hard to make the care facility a very pleasant place to reside considering the s”
“Recently moved our mother after neglect, cold food and dirty rooms. We were charged for things that were not happening, ie:showers and therapy.”
“On top of the extreme over medication (we also felt the supervisor was the problem) we learned of multiple injuries we were never notified of.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 29, 2026Enforcement$600.00Report
Letter specifies an imposition of a $600.00 civil fine.
The licensee failed to provide housekeeping services as agreed upon in negotiated service agreements for six residents, resulting in a lack of cleanliness and risk of unsanitary conditions. This is an uncorrected deficiency previously cited on April 7, 2026.
May 7, 2026Investigation
This letter serves as notification that the deficiency from a previous inspection (Compliance Determination 72665) has been corrected.
The facility failed to provide care and services as agreed upon in the negotiated service agreement, but this deficiency was found to be corrected.
Jan 8, 2026Fire
The facility was initially disapproved on 12/11/2025 but received approval on 01/08/2026 following the receipt of an IEFP report dated 12/15/2025.
Sales/Marketing office had two refrigerators plugged into a powerstrip. Removed at inspection.
Forward flow testing of backflow preventers is required.
Mar 18, 2025Enforcement$1,000.00Report
Civil fine of $1,000.00 imposed. This is a recurring deficiency previously cited on May 16, 2024, March 29, 2023, and September 1, 2022.
The facility failed to ensure a safe medication delivery system was in place and failed to provide medications as prescribed for five residents, resulting in contraindicated medications being administered, missed medications, and vital health measurement omissions.
Mar 18, 2025Inspection
Includes follow-up information regarding Compliance Determination 59519 (completed 05/14/2025) which found no further deficiencies.
Facility failed to monitor Resident 1 after falls and failed to evaluate/take action for Resident 4 regarding blood sugar levels outside parameters.
Failure to ensure specialty training for staff serving residents with mental health or dementia needs.
Facility failed to ensure national fingerprint background checks were completed within 120 days of hire for 3 of 6 staff sampled.
Facility failed to ensure safe medication delivery for 5 residents, resulting in medications administered when contraindicated, missed medications, and omitted vitals.
Staff D did not complete required mental health and dementia specialty training.
Facility failed to ensure 4 staff members completed required two-step TB testing in a timely manner.
Oct 7, 2024Investigation
The investigation involved complaints 147202, 147253, 145698, and 144255. The abuse allegation was unsubstantiated upon investigation and medical evaluation.
The facility failed to notify law enforcement and the department of an allegation of sexual assault for two days after the resident reported it to staff.
May 16, 2024Investigation
Follow-up inspection on 06/07/2024 found no deficiencies and confirmed previous citations were corrected.
Facility failed to ensure a qualified staff member was onsite to administer necessary end-of-life medications to a terminal resident, resulting in unmet symptom management and distress.
Facility failed to provide medication as ordered for a resident, causing distress and breathing difficulties during the dying process.
May 16, 2024Enforcement$1,500.00Report
This is an enforcement letter imposing a $1,500.00 civil fine. It notes this is a recurring deficiency previously cited on March 29, 2023, and September 1, 2022.
The facility failed to ensure a safe delivery system for medication administration, resulting in a resident not receiving end-of-life pain and comfort medications, which caused distress and difficulty breathing.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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