Public Google reviewers rate this highly and often mention engaging 'town square' facility layout. Schedule a visit to confirm the fit.
based on 71 Google reviews
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Public Google reviewers rate Brookdale Nine Mile highly. Reviewers highlight: engaging 'town square' facility layout, high-quality, well-regarded dining program. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Brookdale Nine Mile receives polarized feedback, with many families praising the facility's 'town square' layout, friendly staff, and high-quality meals. However, a segment of reviewers reports serious concerns regarding neglect, poor hygiene, and issues with medication management, particularly during periods of management turnover. Families should carefully vet the current level of care, as experiences appear to vary significantly between residents.
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Key Review Excerpts
“The caregivers work hard to make the care facility a very pleasant place to reside considering the s”
“Recently moved our mother after neglect, cold food and dirty rooms. We were charged for things that were not happening, ie:showers and therapy.”
“On top of the extreme over medication (we also felt the supervisor was the problem) we learned of multiple injuries we were never notified of.”
Source: WA Dept. of Social & Health Services
Letter specifies an imposition of a $600.00 civil fine.
The licensee failed to provide housekeeping services as agreed upon in negotiated service agreements for six residents, resulting in a lack of cleanliness and risk of unsanitary conditions. This is an uncorrected deficiency previously cited on April 7, 2026.
This letter serves as notification that the deficiency from a previous inspection (Compliance Determination 72665) has been corrected.
The facility failed to provide care and services as agreed upon in the negotiated service agreement, but this deficiency was found to be corrected.
The facility was initially disapproved on 12/11/2025 but received approval on 01/08/2026 following the receipt of an IEFP report dated 12/15/2025.
Forward flow testing of backflow preventers is required.
Sales/Marketing office had two refrigerators plugged into a powerstrip. Removed at inspection.
Civil fine of $1,000.00 imposed. This is a recurring deficiency previously cited on May 16, 2024, March 29, 2023, and September 1, 2022.
The facility failed to ensure a safe medication delivery system was in place and failed to provide medications as prescribed for five residents, resulting in contraindicated medications being administered, missed medications, and vital health measurement omissions.
Includes follow-up information regarding Compliance Determination 59519 (completed 05/14/2025) which found no further deficiencies.
Facility failed to ensure national fingerprint background checks were completed within 120 days of hire for 3 of 6 staff sampled.
Facility failed to ensure 4 staff members completed required two-step TB testing in a timely manner.
Facility failed to ensure safe medication delivery for 5 residents, resulting in medications administered when contraindicated, missed medications, and omitted vitals.
Facility failed to monitor Resident 1 after falls and failed to evaluate/take action for Resident 4 regarding blood sugar levels outside parameters.
Failure to ensure specialty training for staff serving residents with mental health or dementia needs.
Staff D did not complete required mental health and dementia specialty training.
The investigation involved complaints 147202, 147253, 145698, and 144255. The abuse allegation was unsubstantiated upon investigation and medical evaluation.
The facility failed to notify law enforcement and the department of an allegation of sexual assault for two days after the resident reported it to staff.
This is an enforcement letter imposing a $1,500.00 civil fine. It notes this is a recurring deficiency previously cited on March 29, 2023, and September 1, 2022.
The facility failed to ensure a safe delivery system for medication administration, resulting in a resident not receiving end-of-life pain and comfort medications, which caused distress and difficulty breathing.
Follow-up inspection on 06/07/2024 found no deficiencies and confirmed previous citations were corrected.
Facility failed to ensure a qualified staff member was onsite to administer necessary end-of-life medications to a terminal resident, resulting in unmet symptom management and distress.
Facility failed to provide medication as ordered for a resident, causing distress and breathing difficulties during the dying process.
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WA DSHS — View Official Record
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