Split Rock Rehabilition and Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 278 Google reviews
Watch Split Rock Rehabilition and Health Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Split Rock offers a strong rehabilitation program that has helped many residents regain mobility, and the recreation department is frequently praised for keeping residents engaged. However, you must be vigilant regarding basic care; we strongly recommend visiting frequently and unannounced to ensure call bells are answered promptly and hygiene needs are being met, as multiple families have reported significant lapses in these areas.
Google Reviews
Google Reviews
278 reviews on Google“Split Rock Rehabilitation and Health Care Center receives highly polarized feedback, with many reviewers praising the facility for its clean environment, effective physical therapy programs, and dedicated concierge services. However, a significant number of families report serious concerns regarding neglect, unprofessional staff behavior, and poor communication, particularly during off-hours and weekends. Families should carefully weigh the positive reports of recovery progress against the recurring, severe allegations of substandard care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Responsive and helpful concierge services
- Compassionate and attentive nursing staff (noted in positive reviews)
Concerns
- Neglect and slow response times to call bells (mentioned by 5 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 4 reviewers)
- Inadequate hygiene and patient care (e.g., failure to bathe, improper wound care) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and that residents' immediate needs are met?
- 3Can you walk me through your process for ensuring consistent hygiene and routine care, such as bathing and wound management, for residents who require extra assistance?
- 4Since therapy programs are a highlight here, how do you integrate those sessions into a resident's daily schedule to ensure they stay active and engaged?
- 5What steps are taken to ensure that medication management is handled accurately and that families are kept informed of any changes in a loved one's health status?
- 6How do you foster a professional and supportive culture among your staff to ensure that every interaction with residents and their families is respectful and attentive?
Personalized based on this facility's data
Key Review Excerpts
“I’m a soon-to-be discharged resident at Splitrock who has spent several years recovering from a spinal cord injury. The environment here felt like home, and support from many departments made my recovery not only possible but also meaningful.”
“I have to give one star because a piece of gauze was found in my father’s lungs. My dad was rushed to the hospital, last week, for heavy breathing and Pneumonia. It’s just very suspicious and scary because my dad was doing good prior to this negligence.”
“I want to give a special shout out to Jamey a nurse who has given me tremendous amount of support and care. She is very dedicated to her work and passionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Split Rock Rehabilitation has 20 deficiencies across four surveys with one family complaint triggering an investigation into abuse/neglect reporting failures. The most recurring issues involve fire safety systems, resident rights protections, and abuse/neglect reporting procedures. All deficiencies have correction dates from the facility, though abuse reporting problems have appeared in multiple surveys, suggesting ongoing challenges in this critical safety area.
May 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 10, 2024Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jun 8, 2022Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Aug 20, 2019Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Split Rock Rehabilition and Health Care Center
for profit
Ownership & Management
Owners
Webster, Boruch
Owner
Webster, Helen
Owner
Webster, Moshe
Owner
Webster, Yecheskel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
278 reviews from families & visitors
Official Website
Visit splitrockrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bronx Park Rehabilitation & Nursing Center
1.4 miNursing Home · Bronx, NY
Gold Crest Care Center
1.6 miNursing Home · Bronx, NY
Morningside at Home Assisted Living Program
2.0 miAssisted Living · Bronx, NY
Williamsbridge Center for Rehabilitation and Nrsg
2.5 miNursing Home · Bronx, NY
The Wartburg Home
2.9 miNursing Home · Mount Vernon, NY
Glen Island Center for Nursing and Rehabilitation
3.1 miNursing Home · New Rochelle, NY