Nursing HomeMedicaid Medicare 5-star

Workmens Circle Multicare Center

Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy and rehabilitation. Still worth an in-person visit.

3155 Grace Avenue, East Bronx · Bronx, NY 10469|524 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 593 Google reviews

(718) 379-8100 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

RN turnover reported at 51%

No Medicare penalties on record · 2 findings in latest survey

Source: Medicare data

What this means for your family

Workmens Circle Multicare Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical therapy and rehabilitation and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

593 public Google reviews available

Families considering Workmens Circle Multicare Center will find a facility highly praised for its exceptional physical therapy team and compassionate nursing staff. While many residents experience significant recovery success, some families have reported critical concerns regarding inconsistent communication, delayed response times for patient assistance, and occasional issues with cleanliness and pest control.

Quality Themes

Strengths

Exceptional physical therapy and rehabilitation
Compassionate and attentive nursing staff
Clean and well-maintained environment
Bilingual and helpful social work team

Concerns

Inconsistent communication with family members regarding patient status (mentioned by 2 reviewers)
Delayed response times for patient assistance/call lights (mentioned by 2 reviewers)
Issues with facility cleanliness and pest presence (mentioned by 2 reviewers)
Inconsistent quality of food and dining options (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 225 analyzed

144

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by your 5-star health inspection rating; what specific protocols do you have in place to maintain such high clinical standards?
2Since we value staying connected, what is the best way for us to receive regular, consistent updates on our loved one's daily health and status?
3How does the nursing team manage call lights and response times during the busier night shifts or meal times?
4We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those are integrated into a resident's daily routine?
5What kind of variety can we expect in the daily dining menu, and how do you ensure the food stays fresh and appetizing for everyone?
6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“My 2month stay at Workmen's Circle Multicare Center was stellar.I arrived on a stretcher and I'm leaving on my own 2 feet!”

Long-term rehab resident · Sep 2025★★★★★

“The nurses are the greatest. My aide in the morning is amazing. She helps me and motivates me to get better.”

Former patient · Mar 2026★★★★★

“I ran into a little issue when my mom first got to the facility, but it was quickly addressed taken care of right away.”

Family of a resident · Dec 2025★★★★★

Source: 225 Google reviews in the current analysis set; Google reports 593 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.09hrs

Registered nurses for medical care

Total Nursing

3.35hrs

82%

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

51%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility57.1%

Worse than Avg

Here

57.1%

12.1%

18.9%

Bronx

27.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

19.5%

13.3%

Bronx

6.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.5%

Worse than Avg

Here

28.5%

19.4%

20.2%

Bronx

15.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.3%

Bronx

88.4%

Residents whose walking got worse

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

15.3%

13.8%

Bronx

11.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

15.5%

13.8%

Bronx

11.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

81.8%

77.0%

Bronx

65.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

79.8%

78.8%

Bronx

70.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

1.2%

Bronx

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 2 · well below NY avg (7.6)

3 complaint-triggered findings

Families filed complaints that led to three deficiencies related to abuse protection and incident reporting, indicating serious concerns about resident safety and facility oversight. The facility has shown recurring issues across multiple care areas including medication management, infection control, safety hazards, and building safety systems. While all deficiencies have correction dates, the pattern of complaints and varied safety issues across different surveys suggests families should carefully evaluate this facility's track record.

Apr 10, 2025Routine2 findings

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 25, 2023Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 21, 2023Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 9, 2023Routine4 findings

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

May 11, 2021Routine1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Workmens Circle Multicare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cassena Care

Chain Size

13 facilities nationwide

Chain avg rating: 3.7/5 · Rank 1 of 15 (Highest rating)

Ownership & Management

Owners

Carillo, Joseph

Owner

25%

Debenedictis, Pasquale

Owner

25%

Rutenberg, Solomon

Owner

25%

Solovey, Alex

Owner

25%

Key personnel

Rutenberg, SolomonW-2 Managing EmployeeCarillo, JosephOfficer / DirectorDebenedictis, PasqualeOfficer / DirectorRutenberg, SolomonOfficer / DirectorSolovey, AlexOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 379-8100

wcmcc.org

3155 Grace Avenue

Bronx, NY 10469

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

593 reviews from families & visitors

Official Website

Visit wcmcc.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.