Pinnacle Multicare Nursing and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 236 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent recreational programming, the recurring reports of neglect and staffing shortages are critical red flags. If you choose to tour, insist on seeing the specific unit where your loved one would reside, and ask direct questions about nurse-to-patient ratios on weekends and night shifts.
Google Reviews
Google Reviews
236 reviews on Google“Pinnacle Multicare Nursing and Rehab Center receives polarized feedback, with many families praising the facility's recent renovations, clean environment, and dedicated recreation staff. However, there are serious, recurring allegations of neglect, understaffing, and poor communication, particularly regarding the care of medically fragile residents. Families considering this facility should weigh the modern amenities against significant concerns regarding staff responsiveness and clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and renovated facility
- Engaging and active recreation department
- Warm and professional front-desk staff
- Strong rehabilitation therapy programs
Concerns
- Neglect and lack of responsiveness (call bells ignored) (mentioned by 8 reviewers)
- Severe understaffing, especially on weekends and night shifts (mentioned by 6 reviewers)
- Poor communication from management and medical staff (mentioned by 5 reviewers)
- Inadequate clinical care (medication errors, oxygen management) (mentioned by 4 reviewers)
- Staff attitude and lack of compassion (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your recreation department is highly regarded, could you walk us through a typical weekly activity schedule for a resident who enjoys staying active?
- 2I noticed some feedback regarding responsiveness to call bells; what is your current protocol for ensuring residents receive timely assistance, especially during evening and weekend shifts?
- 3With the facility having recently undergone renovations, how do you ensure that the high standard of the physical environment is matched by the consistency of clinical care and medication management?
- 4Communication is very important to our family; what is the standard process for keeping us updated on changes in care or medical status, and who is our primary point of contact?
- 5I see that you actively engage with families through your online review responses; how do you utilize that feedback to improve the daily experience and quality of life for your residents?
- 6Could you explain how your team coordinates oxygen management and clinical oversight to ensure safety, particularly for residents who require more specialized medical attention?
Personalized based on this facility's data
Key Review Excerpts
“My daughter in law was at this rehab. And she lost her life on June 2nd. Because the pca didn't check on her and her oxygen tank ran out.”
“Every single person has been a Godsend, from admissions to finance to the staff and nurses on the memory care unit floor. I cry every visit but its never because I worry about his care.”
“The staff on the 9th floor looks out for my 94 year old grandmother as if she is family. Thank you for all you do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
1
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that triggered deficiencies related to safety hazards and failure to properly report suspected abuse. This facility shows recurring problems with fire safety systems, resident protection from abuse and neglect, and food safety across multiple surveys from 2021 to 2025. While all deficiencies have reported correction dates, the pattern of repeated issues in critical safety areas warrants careful consideration during any visit.
Aug 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 4, 2025Routine12
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 8, 2023Routine5
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 27, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 23, 2021Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Ownership & Operations
Who Operates This Facility
Pinnacle Multicare Nursing and Rehab Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 30 of 54
Ownership & Management
Owners
Lerner, Chana
Owner
Philipson, Bent
Owner
Tessler, Naomi
Owner
Rubinstein, Berish
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
236 reviews from families & visitors
Official Website
Visit pmnrc.org
Medicare data downloads
Original nursing home datasets
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