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Strong Medicare quality ratings; public reviewers often praise high-quality, varied dining options. Still worth an in-person visit.
based on 38 Google reviews
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3 findings in latest survey · Staff turnover reported at 24%
Skilled Nursing Facility at North Hill (the) has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: high-quality, varied dining options and extensive social and fitness activities. Review the component ratings and current source records before deciding.
North Hill is a highly regarded continuing care retirement community (CCRC) that receives consistent praise from independent living residents for its vibrant social atmosphere, high-quality dining, and extensive amenities. However, the skilled nursing and rehab facility, Pines Edge, faces significant criticism regarding staffing levels, responsiveness, and the adequacy of care provided to residents with higher medical needs. While many families report excellent rehab outcomes, others express frustration with administrative communication and the necessity of hiring private aides to supplement facility care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 40 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“He also said something you never hear from places like this: “the food is delicious, it’s first class here”. So grateful to the kind, compassionate and supportive staff there.”
“The staff, service, physical therapy, and food were all outstanding. What truly stood out was the responsiveness and level of care from everyone—always prompt, professional, and compassionate.”
“Beautiful looking, terrible care. Be prepared to pay for private aides to provide the basic care that North Hill does not.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to recent deficiencies regarding treatment quality and accident prevention, though the facility corrected these issues. The facility shows recurring problems with care planning, fire safety protocols, and infection control across multiple surveys, but all deficiencies have been addressed with correction dates. While the pattern suggests ongoing operational challenges, the facility's responsiveness to corrections may indicate improving oversight and quality management.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Jan 15, 2025
$16,153
Skilled Nursing Facility at North Hill (the)
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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38 reviews from families & visitors
Official Website
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