Skilled Nursing Facility at North Hill (the)
Strong Medicare quality ratings; families often praise high-quality, varied dining options. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
North Hill offers an exceptional lifestyle for independent seniors with high-quality dining and social engagement. However, if you are considering the skilled nursing or rehab units, be sure to ask specific questions about staffing ratios and the facility's policy on private aides, as multiple families have noted that supplemental care may be required to meet basic needs.
Google Reviews
Google Reviews
38 reviews on Google“North Hill is a highly regarded continuing care retirement community (CCRC) that receives consistent praise from independent living residents for its vibrant social atmosphere, high-quality dining, and extensive amenities. However, the skilled nursing and rehab facility, Pines Edge, faces significant criticism regarding staffing levels, responsiveness, and the adequacy of care provided to residents with higher medical needs. While many families report excellent rehab outcomes, others express frustration with administrative communication and the necessity of hiring private aides to supplement facility care.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, varied dining options
- Extensive social and fitness activities
- Well-maintained, modern facilities
- Strong physical and occupational therapy programs
Concerns
- Inadequate staffing levels in skilled nursing/enhanced living (mentioned by 3 reviewers)
- Poor administrative responsiveness and communication (mentioned by 2 reviewers)
- High cost of entry and monthly fees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high volume of social and fitness activities offered, how do you ensure residents with different mobility levels are able to participate fully?
- 2I noticed your staffing rating is quite high; could you explain how your team manages daily care coverage to ensure consistent support for residents?
- 3We value clear communication; what is the standard process for keeping family members updated on changes in a resident's health or care plan?
- 4Regarding the skilled nursing component, what protocols are in place to handle urgent medical needs or emergencies during evening and weekend hours?
- 5We see that you actively engage with online feedback; how do you use that input to make tangible improvements to the resident experience?
- 6With the variety of dining options available, how do you accommodate specific nutritional needs or personal preferences for residents?
Personalized based on this facility's data
Key Review Excerpts
“He also said something you never hear from places like this: “the food is delicious, it’s first class here”. So grateful to the kind, compassionate and supportive staff there.”
“The staff, service, physical therapy, and food were all outstanding. What truly stood out was the responsiveness and level of care from everyone—always prompt, professional, and compassionate.”
“Beautiful looking, terrible care. Be prepared to pay for private aides to provide the basic care that North Hill does not.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to recent deficiencies regarding treatment quality and accident prevention, though the facility corrected these issues. The facility shows recurring problems with care planning, fire safety protocols, and infection control across multiple surveys, but all deficiencies have been addressed with correction dates. While the pattern suggests ongoing operational challenges, the facility's responsiveness to corrections may indicate improving oversight and quality management.
Jul 18, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 18, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Jan 15, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Skilled Nursing Facility at North Hill (the)
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit northhill.org
Medicare data downloads
Original nursing home datasets
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