Care One at Newton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 393 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 7.0)
Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $35,808 in fines
What this means for your family
This facility offers an excellent rehabilitation program and a very active social calendar, which many families appreciate. However, given the serious reports of neglect and staffing shortages, we strongly advise you to visit during off-hours (evenings or weekends) to observe the actual level of care provided when management is not present.
Google Reviews
Google Reviews
393 reviews on Google“CareOne at Newton receives a high volume of positive reviews praising its clean facility, dedicated rehabilitation team, and active recreation department. However, a subset of families and former patients reports serious concerns regarding neglect, poor hygiene, and inadequate staffing levels, particularly on weekends and night shifts. Prospective families should weigh the facility's strong clinical reputation against these recurring reports of inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivated rehabilitation team
- Clean, well-maintained, and odor-free facility
- Engaging and active recreation department
- Responsive and professional administrative staff
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 5 reviewers)
- Poor hygiene and sanitation (soiled clothing/linens, odors) (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, could you walk me through the call-bell system and how you ensure timely assistance for residents during peak hours?
- 2I noticed the rehabilitation team is highly regarded here; how do you integrate their expertise into the daily care plans for residents who aren't in formal therapy?
- 3Since medication management is a priority for our family, could you explain your current process for ensuring accuracy and consistency in daily medication administration?
- 4I’ve read great things about your recreation department; what are some of the most popular activities that encourage residents to socialize and stay active?
- 5How do you maintain your high standards for cleanliness and laundry services to ensure that residents' clothing and linens are always fresh and well-cared for?
- 6I appreciate that you actively engage with families online; how do you typically communicate with family members when there is a change in a resident's health status or care needs?
Personalized based on this facility's data
Key Review Excerpts
“The case management team is incredible; they truly go the extra mile to provide resources for success. I’ve also been impressed by the PT staff, who don’t just work with patients but also take the time to train families so there is a solid support system in place.”
“My grandfather, who has parkinsons and dementia, was not given his medication for numerous days. His bed reeked of urine and clothes were soiled.”
“The staff here is so compassionate and provide great care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints triggering federal investigations, indicating ongoing concerns about care quality, medication management, and safety oversight. The facility has persistent issues with care planning, medication errors, and safety hazards that recur across multiple surveys despite reported corrections. While all violations show correction dates, the repeated pattern of similar deficiencies suggests systematic challenges in maintaining consistent standards of care.
Feb 10, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 31, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 3, 2025Complaint3
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2025Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
May 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Sep 3, 2025
$10,868
Fine
Oct 9, 2024
$9,318
Fine
Jun 2, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Care One at Newton
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 30 of 37
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Straus, Moshael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
393 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Stone Rehabilitation and Senior Living
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Adviniacare Newton Wellesley
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Briarwood Rehabilitation & Healthcare Center
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Campion Health & Wellness, INC
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Newbridge on the Charles Skilled Nursing Facility
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Care Village at Parkway
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