Nursing HomeMedicaid Top Rated

Elizabeth Seton

Strong Medicare quality ratings; families often praise bright, clean, and well-maintained facility. Still worth an in-person visit.

125 Oakland Street, Wellesley, MA 02481|84 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 22 Google reviews

(781) 237-2161 Directions Website

Street View

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What this means for your family

While the facility is physically beautiful and offers excellent rehab services, recent reports of patient falls and poor communication are concerning. If you choose this facility, ensure you have a clear plan for regular, proactive communication with the nursing staff and monitor your loved one's care closely, especially during off-hours.

Google Reviews

22 reviews on Google

“Elizabeth Seton Residence receives high praise for its bright, clean facility, private rooms, and effective rehab therapy team. However, recent reviews highlight critical concerns regarding patient safety, staffing levels, and poor communication with family members, particularly during medical emergencies.”

Quality Themes

Tap a score for details

Strengths

Bright, clean, and well-maintained facility
Private rooms with private bathrooms
Effective physical and occupational therapy
Respectful and supportive atmosphere

Concerns

Understaffing and patient neglect leading to falls (mentioned by 2 reviewers)
Poor communication with family members regarding care updates (mentioned by 2 reviewers)
Inconsistent or poor quality of food service (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 24 analyzed

How They Respond to Reviews

55%response rate

This facility responds to some reviews.

Questions for Your Tour

1It is wonderful to see how bright and well-maintained the private rooms and bathrooms are; how do you ensure the cleanliness of the rooms is maintained throughout the day?
2We want to make sure we stay in the loop regarding any changes in care; what is your preferred method for providing regular updates to family members?
3With your high CMS health inspection rating, what specific protocols do you have in place to ensure medication management is handled with absolute precision?
4How does the nursing team monitor residents during the night shifts to prevent falls or unexpected medical emergencies?
5We noticed your team is very active in physical and occupational therapy; how do you integrate these therapies into a resident's daily routine and activities?
6Since the facility looks so lovely, could you tell us a bit more about the daily meal service and how you ensure the food is both nutritious and enjoyable for the residents?

Personalized based on this facility's data

Key Review Excerpts

“The setting is bright, clean, and staff has been kind every time we have interacted with them.”

Long-term resident's family · 2026★★★★★

“Unfortunately staff do not proactively communicate with family, instead giving info to my mom who was confused and couldn’t keep details straight. Hard to get through by phone to someone in the unit for info.”

Short-term rehab family member · 2023★★★★☆

“My mother fell and two other residents report she was left there a long time in main room on ground. She is in surgery for broken pelvis and internal bleeding.”

Long-term resident's family · 2025★☆☆☆☆

Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.61hrs

81%

Registered nurses for medical care

Total Nursing

3.96hrs

97%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility35.3%

Worse than Avg

Here

35.3%

15.3%

16.4%

Norfolk

18.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

13.7%

Norfolk

8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

15.4%

21.3%

Norfolk

21.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.0%

Worse than Avg

Here

30.0%

19.4%

21.4%

Norfolk

18.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

19.5%

19.4%

Norfolk

15.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility23.2%

Worse than Avg

Here

23.2%

14.4%

16.9%

Norfolk

19.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.6%

Better than Avg

Here

88.6%

81.8%

77.6%

Norfolk

65.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility77.9%

Mixed vs Avgs

Here

77.9%

79.7%

77.7%

Norfolk

69.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.3%

Norfolk

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (8.9)

Clean record — no deficiencies

Elizabeth Seton has recurring issues with care planning and resident assessments appearing across both recent surveys, indicating persistent challenges in developing complete, timely care plans and conducting accurate assessments. The facility also had deficiencies in respiratory care, medication labeling, and medical records management. While all identified issues have correction dates from the provider, the repeated care planning problems across surveys suggest ongoing operational concerns that families should discuss during visits.

Sep 4, 2024Routine3 findings

0656Potential for harm · IsolatedCorrected