Silver Springs Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 12)
Below average in CT · Critically understaffed (RN) · Below chain average · $24,150 in fines · Abuse citation
What this means for your family
While some families report positive experiences with respite care and specific staff members, the high volume of reports regarding facility cleanliness, mold, and staff neglect is deeply concerning. If you consider this facility, we strongly recommend an unannounced visit to inspect the cleanliness of the rooms and observe staff interaction with residents in the hallways.
Google Reviews
Google Reviews
42 reviews on Google“Silver Springs Care Center receives highly polarized feedback, with many families reporting significant concerns regarding neglect, poor hygiene, and unprofessional staff behavior. While some reviewers praise specific staff members for their kindness and dedication, a large number of reports describe a facility that is dirty, understaffed, and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Select dedicated, caring individual staff members
- Effective communication from specific social workers
- Personalized attention for respite care stays
Concerns
- Unsanitary facility conditions and visible mold (mentioned by 4 reviewers)
- Staff neglect, including slow response to call buttons and hygiene needs (mentioned by 7 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 9 reviewers)
- Poor food quality and cold meals (mentioned by 5 reviewers)
- Medication management errors or lack of transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk us through your current housekeeping schedule and how you address concerns regarding environmental cleanliness?
- 2I noticed your team is active in responding to feedback online; how do you translate that commitment to communication into daily updates for families regarding their loved one's care?
- 3With staffing being a priority, could you explain the protocol for responding to call buttons and how you ensure residents receive timely assistance with their hygiene needs?
- 4Regarding the dining experience, what steps are you taking to ensure that meals are served at the proper temperature and that residents have a variety of nutritious options?
- 5Can you describe your internal process for medication management and how you ensure transparency with families if a discrepancy or error occurs?
- 6Since your team has been highlighted for providing personalized respite care, how do you incorporate that same level of individualized attention into the daily activities for long-term residents?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was not given the care and attention he deserved—in fact, he ended up being discharged to the VA due to malnutrition.”
“I had to call 911 to get outta there smh”
“There is mold on the ceiling tiles, dripping down the wall behind his bed. Black mold. It’s so filthy around the door handles are nearly black from dirt.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 16 complaints triggering inspections at this facility, with recurring issues around protecting residents from abuse and neglect, medication management, and proper treatment and care. The facility shows persistent problems across multiple areas including infection control, fire safety, and resident assessment, with deficiencies appearing repeatedly from 2019 through 2025, suggesting ongoing compliance challenges that may impact resident safety and care quality.
Mar 6, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 3, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 20, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Oct 31, 2024
$24,150
Ownership & Operations
Who Operates This Facility
Silver Springs Care Center
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 12
Ownership & Management
Owners
Apex Advisors
Owner · Organization
Executive Advisors, LLC
Owner · Organization
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit silverspringscare.com
Medicare data downloads
Original nursing home datasets
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