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Nursing HomeMedicaid

Complete Care at Meriden

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

845 Paddock Ave, Meriden, CT 06450115 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 151 Google reviews

5
4
3
2
1
Complete Care at Meriden Nursing Home in Meriden, CT — Street View
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What this means for your family

While many families report successful rehabilitation stays, there is a recurring pattern of complaints regarding basic hygiene and responsiveness to call bells. We strongly recommend that you visit unannounced and specifically ask about the facility's protocol for monitoring patient hygiene and safeguarding personal property.

Google Reviews

Google Reviews

151 reviews on Google
Complete Care at Meriden receives polarized feedback, with many families praising the facility's cleanliness, friendly atmosphere, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times to call bells, and the loss of personal belongings. Families should weigh the positive experiences of rehab patients against recurring reports of inconsistent staffing and poor care quality.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities8.0MedsN/AMemory2.0Comms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective physical and rehabilitation therapy
  • Friendly and supportive nursing staff
  • Responsive administrative leadership

Concerns

  • Neglect and slow response to call bells (mentioned by 8 reviewers)
  • Poor hygiene and failure to clean patients (mentioned by 6 reviewers)
  • Poor quality or cold food (mentioned by 4 reviewers)
  • Loss or theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'20(3)'22(4)'24(40)'26(30)

Distribution · 154 analyzed

5
117
4
16
3
2
2
2
1
17

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the administration is very active in communicating with the community; how does the leadership team involve families in the care planning process?
  • 2What specific steps are in place to ensure call bells are answered promptly and residents' needs are met right away?
  • 3Could you tell me more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
  • 4What is your protocol for ensuring residents maintain high standards of personal hygiene and skin care throughout the day?
  • 5How does the facility manage the security of residents' personal belongings to prevent any loss or theft?
  • 6What kind of daily activities or social engagement programs are available to keep residents active and connected?

Personalized based on this facility's data


Key Review Excerpts

The nurses and CNAs are personable and professional. Mom was there for a month, and they always kept us informed of everything going on with her care.

Long-term resident's family · 2023★★★★

The entire top tier needs a major shakedown! Wake up and give the staff the appreciation as well as the tools to succeed! Very disgusted by the facility but not the amazing folk's that cared, for me!

Rehab patient · 2024☆☆☆☆

My mother was at Complete Care in Meriden CT for a few months for both medical and memory care. Although many of the staff were pleasant and good caregivers, someone stole 2 of her rings.

Memory care family member · 2026☆☆☆☆
Source: 151 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
89%
Registered nurses for medical care
Total Nursing
3.46hrs
84%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
45%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility83.8%
Worse than Avg
Here
83.8%
US
12.1%
CT
19.7%
Lower ct river vly
7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
15.4%
CT
17.8%
Lower ct river vly
14.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
19.5%
CT
17.4%
Lower ct river vly
16.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.2%
Mixed vs Avgs
Here
16.2%
US
15.3%
CT
17.4%
Lower ct river vly
21.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.5%
Mixed vs Avgs
Here
18.5%
US
14.4%
CT
18.2%
Lower ct river vly
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.8%
Mixed vs Avgs
Here
89.8%
US
93.4%
CT
88.0%
Lower ct river vly
88.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.7%
Worse than Avg
Here
41.7%
US
81.8%
CT
71.0%
Lower ct river vly
63.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
CT
69.7%
Lower ct river vly
64.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
CT
1.5%
Lower ct river vly
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (12.8)
12 complaint-triggered
$8,827 in fines

Complete Care at Meriden has concerning patterns of recurring safety hazards, with families filing complaint reports about accident prevention and abuse/neglect response procedures. The facility shows persistent issues across care planning, medication management, and safety protocols, with 8 complaint-triggered deficiencies indicating family concerns. While all deficiencies appear corrected, the recurring nature of problems in core care areas suggests ongoing challenges with maintaining consistent quality standards across multiple surveys.

Apr 8, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 4, 2024Complaint
2
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 4, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0851Minimal · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Apr 4, 2024Complaint
7
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 22, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 17, 2021Routine
23
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0030Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0036Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0825Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Federal Penalties

Fine

Oct 4, 2024

$8,827

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Meriden

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 35 of 85

Ownership & Management

Owners

Pc Ct Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Key personnel

Hoch, RobertW-2 Managing EmployeeStein, ShalomOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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