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Nursing HomeMedicaid Investigative

Meriden Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

360 Broad Street, Ste 1, Meriden, CT 0645090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 12 Google reviews

5
4
3
2
1
Meriden Health and Rehab Nursing Home in Meriden, CT — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 12)
  • High staff turnover (75%)
  • High RN turnover (77%)

Bottom 25% in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $29,965 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility has a dedicated therapy team that some families highly value, but the inconsistent feedback suggests significant operational challenges. When touring, specifically ask about current staffing ratios and how management addresses the concerns regarding facility maintenance and professional conduct raised by recent visitors.

Google Reviews

Google Reviews

12 reviews on Google
Meriden Health and Rehab presents a polarized experience, with recent reviews highlighting a sharp divide between praise for individual staff members and severe criticism regarding facility management and staffing levels. While some families appreciate the professional therapy team and cleanliness, others report significant concerns regarding chronic understaffing, unprofessional conduct, and deteriorating facility conditions under new ownership.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Professional and friendly therapy staff
  • Helpful and responsive individual staff members
  • Clean and well-maintained environment (noted by some)

Concerns

  • Chronic understaffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52016(2)3.72018(3)3.02024(2)3.42025(5)1.02026(1)

Distribution · 13 analyzed

5
7
4
1
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a 4-star staffing rating, but I've heard some families express concerns about consistency; how do you ensure residents receive timely attention during shift changes?
  • 2Given the recent focus on improving the dining experience, could you walk us through how resident feedback is incorporated into menu planning and meal service?
  • 3With 20 recent state violations on record, what specific steps has the leadership team taken over the last few months to address these findings and improve overall compliance?
  • 4The therapy staff is frequently highlighted as a strength here; how do they coordinate with the nursing team to ensure a resident's progress is consistent throughout the day?
  • 5Could you describe the protocol for medical emergencies and how quickly a family is typically notified if there is a change in a resident's health status?
  • 6What does a typical daily activity schedule look like for a resident, and how do you encourage participation for those who might be hesitant to join group settings?

Personalized based on this facility's data


Key Review Excerpts

My sister is here after being moved from 2 other faculties. This is BY FAR THE BEST facility. It is clean, well maintained and the Staff is Wonderful!!!

Long-term resident's family · 2025★★★★★

Great place. It’s a work in progress for sure but the staff is great especially the therapy staff

Visitor/Local Guide · 2025★★★★★

Carol is Rude, & very unprofessional, they are always SHORT STAFFED. Your family, will not be getting the care that is needed.. feel so bad for their CNAs.

Family member · 2025☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
97%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
86%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.8%
Worse than Avg
Here
80.8%
US
95.5%
CT
93.5%
Lower ct river vly
94.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
12.1%
CT
19.7%
Lower ct river vly
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.5%
CT
17.4%
Lower ct river vly
16.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.4%
CT
17.8%
Lower ct river vly
14.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
5.3%
CT
6.3%
Lower ct river vly
5.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.0%
Mixed vs Avgs
Here
17.0%
US
14.4%
CT
18.2%
Lower ct river vly
22.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.7%
Worse than Avg
Here
41.7%
US
79.7%
CT
69.7%
Lower ct river vly
64.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.0%
Mixed vs Avgs
Here
63.0%
US
81.8%
CT
71.0%
Lower ct river vly
61.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CT
1.5%
Lower ct river vly
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
2penalties
Near state avg (12.8)
39 complaint-triggered
$29,965 in fines

Nearly half of the deficiencies at this facility stem from family complaints, indicating ongoing concerns from relatives about resident care. The most recurring issues involve care planning and treatment quality, fire safety systems, and medication management. While the facility corrects identified problems, serious issues like abuse/neglect violations and medication errors appear repeatedly across multiple surveys, suggesting persistent systemic challenges with maintaining consistent quality standards.

Feb 6, 2026Complaint
2
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Sep 18, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 24, 2025Complaint
17
0200Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 26, 2025Complaint
3
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 14, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 24, 2025Complaint
5
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Federal Penalties

Fine

Jan 13, 2025

$15,532

Fine

May 1, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Meriden Health and Rehab

Organization Type

for profit

Ownership & Management

Owners

Johnson, Jeri

Owner

100%

Key personnel

Martell, CliffordContracted Managing EmployeeDent, ElyseW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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