Meriden Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 12)
- High staff turnover (75%)
- High RN turnover (77%)
Bottom 25% in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $29,965 in fines · Abuse citation
What this means for your family
This facility has a dedicated therapy team that some families highly value, but the inconsistent feedback suggests significant operational challenges. When touring, specifically ask about current staffing ratios and how management addresses the concerns regarding facility maintenance and professional conduct raised by recent visitors.
Google Reviews
Google Reviews
12 reviews on Google“Meriden Health and Rehab presents a polarized experience, with recent reviews highlighting a sharp divide between praise for individual staff members and severe criticism regarding facility management and staffing levels. While some families appreciate the professional therapy team and cleanliness, others report significant concerns regarding chronic understaffing, unprofessional conduct, and deteriorating facility conditions under new ownership.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly therapy staff
- Helpful and responsive individual staff members
- Clean and well-maintained environment (noted by some)
Concerns
- Chronic understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating, but I've heard some families express concerns about consistency; how do you ensure residents receive timely attention during shift changes?
- 2Given the recent focus on improving the dining experience, could you walk us through how resident feedback is incorporated into menu planning and meal service?
- 3With 20 recent state violations on record, what specific steps has the leadership team taken over the last few months to address these findings and improve overall compliance?
- 4The therapy staff is frequently highlighted as a strength here; how do they coordinate with the nursing team to ensure a resident's progress is consistent throughout the day?
- 5Could you describe the protocol for medical emergencies and how quickly a family is typically notified if there is a change in a resident's health status?
- 6What does a typical daily activity schedule look like for a resident, and how do you encourage participation for those who might be hesitant to join group settings?
Personalized based on this facility's data
Key Review Excerpts
“My sister is here after being moved from 2 other faculties. This is BY FAR THE BEST facility. It is clean, well maintained and the Staff is Wonderful!!!”
“Great place. It’s a work in progress for sure but the staff is great especially the therapy staff”
“Carol is Rude, & very unprofessional, they are always SHORT STAFFED. Your family, will not be getting the care that is needed.. feel so bad for their CNAs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of the deficiencies at this facility stem from family complaints, indicating ongoing concerns from relatives about resident care. The most recurring issues involve care planning and treatment quality, fire safety systems, and medication management. While the facility corrects identified problems, serious issues like abuse/neglect violations and medication errors appear repeatedly across multiple surveys, suggesting persistent systemic challenges with maintaining consistent quality standards.
Feb 6, 2026Complaint2
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Sep 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 24, 2025Complaint17
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 26, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 14, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 24, 2025Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Fine
Jan 13, 2025
$15,532
Fine
May 1, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Meriden Health and Rehab
for profit
Ownership & Management
Owners
Johnson, Jeri
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit meridenrehab.com
Medicare data downloads
Original nursing home datasets
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