Silver Oaks Health Campus
Strong Medicare quality ratings; families often praise warm, family-like atmosphere. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
While Silver Oaks is frequently praised for its home-like environment and engaging activities, families should be cautious regarding the consistency of care. We strongly recommend asking about specific night-shift staffing ratios and conducting a tour during a weekend to observe call-button response times and cleanliness in dining areas yourself.
Google Reviews
Google Reviews
54 reviews on Google“Silver Oaks Health Campus receives polarized feedback, with many reviewers praising the facility as a welcoming, home-like environment with kind staff. However, several families have reported significant concerns regarding inconsistent nursing care, poor communication, and issues with cleanliness and dietary services. Prospective families should be aware that while many find the staff exceptional, others have experienced neglectful care and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Clean and well-maintained campus
- Engaging activities and events
- Strong rehabilitation therapy team
Concerns
- Slow call button response times leading to hygiene issues (mentioned by 2 reviewers)
- Unsanitary conditions including dirty dishes and floors (mentioned by 2 reviewers)
- Poor communication and lack of staff responsiveness to family concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the staff cares about the residents; how do you ensure that communication remains consistent and proactive with families regarding a resident's daily care?
- 2With such a strong reputation for your rehabilitation therapy team, how do you coordinate therapy schedules with a resident's regular daily routine?
- 3What specific protocols are in place to ensure that call buttons are answered promptly, especially during busy meal times or shift changes?
- 4How does the nursing team manage medication administration to ensure accuracy and prevent any missed doses?
- 5We love the idea of a family-like atmosphere; could you tell us more about the types of engaging activities and social events planned for the residents each week?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“Call button responsiveness was ok but not good too many times resulting in bladder or bowel accidents.”
“Communication within this facility is absolutely terrible ! There should be no reason why family should have had to track down any kind of staff over questions and concerns.”
“The floors were dirty when he went down to lunch in the backsection he was eating with dirty dishes all around them when he ate in his room they didn't come and get his dirty dishes till later on”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to citations for accident prevention, foot care, daily living assistance, treatment quality, and wound care issues. The facility shows recurring problems with medication management, safety supervision, and fire safety systems across multiple surveys from 2023-2025. While most deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing quality concerns families should investigate further during visits.
Feb 10, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2025Routine6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 8, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Sep 9, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Silver Oaks Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 87 of 120
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit silveroakshc.com
Medicare data downloads
Original nursing home datasets
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