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Nursing HomeMedicaid Investigative

Willow Crossing Health & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3550 Central Ave, Columbus, IN 47203112 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 25 Google reviews

5
4
3
2
1
Willow Crossing Health & Rehabilitation Center Nursing Home in Columbus, IN — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)

Below average in IN · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

Willow Crossing shows strong results for short-term rehabilitation, with many families satisfied with the care provided. However, given the serious reports of medication errors and hygiene issues, we strongly recommend conducting a surprise visit and asking for a detailed plan on how the facility manages and verifies resident medications.

Google Reviews

Google Reviews

25 reviews on Google
Willow Crossing Health & Rehabilitation Center receives polarized feedback, with recent positive reviews highlighting compassionate staff and successful rehabilitation outcomes. However, long-term concerns persist regarding inconsistent care quality, specifically regarding medication management, hygiene, and responsiveness to resident needs.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean4.0ActivitiesN/AMeds2.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Effective rehabilitation services
  • Positive dining experiences
  • Modern memory care wing

Concerns

  • Inconsistent hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
  • Poor medication management and scheduling of doctor appointments (mentioned by 2 reviewers)
  • Understaffing leading to slow response times for resident assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(6)'21(2)'23(2)'25(1)'26(2)

Distribution · 29 analyzed

5
21
4
1
3
1
2
2
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of care remains consistent across all shifts?
  • 2What specific protocols are in place to ensure medication is administered accurately and on schedule?
  • 3How does the facility manage housekeeping and room cleanliness to ensure a comfortable environment for residents?
  • 4With the recent updates to the memory care wing, what kind of daily activities and social engagement are planned for residents there?
  • 5How do you handle communication between the nursing staff and family members regarding doctor appointments and health updates?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The new Memory Care wing is beautiful and state of the art.

Memory care family member · 2022★★★★★

I stayed here and during my stay i endured hours without have a bed change. Days without a shower. The cna’s were talking about the death of another resident in my room.

Rehab patient · 2025☆☆☆☆

I have a sibling who is in this facily and they are always messing up meds, appointments to doctors ( very important appointments) and no one seems to be able to give a true honest answer when they are questioned by me or a family member about their mistakes.

Long-term resident's family · 2019☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility81.5%
Worse than Avg
Here
81.5%
US
12.1%
IN
24.8%
Bartholomew
13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
14.4%
IN
11.4%
Bartholomew
11.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.6%
Worse than Avg
Here
36.6%
US
19.5%
IN
23.5%
Bartholomew
26.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
15.5%
IN
13.6%
Bartholomew
6.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
15.3%
IN
13.0%
Bartholomew
19.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IN
93.6%
Bartholomew
100.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.8%
IN
79.0%
Bartholomew
94.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
IN
81.5%
Bartholomew
97.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
IN
1.3%
Bartholomew
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
7 complaint-triggered

This facility has persistent problems with medication management, wound care, and fire safety across multiple years, with families filing complaint reports about medication issues and wound care. The 56 deficiencies span recurring concerns including pressure ulcer prevention, proper medication labeling, food safety, and building safety systems like fire alarms and exit lighting, with some issues like medication management appearing in surveys from 2023 through 2025, suggesting ongoing challenges despite correction attempts.

Mar 11, 2026Routine
12
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 19, 2026Complaint
2
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Feb 18, 2025Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Aug 28, 2024Complaint
1
0690Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 19, 2024Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Oct 26, 2023Complaint
3
0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Crossing Health & Rehabilitation Center

Organization Type

government

Ownership & Management

Owners

Witham Memorial Hospital

Owner · Organization

100%

Reed, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bayston, BrettOfficer / DirectorBrand, JohnOfficer / DirectorCastetter, AndreaOfficer / DirectorHawkins, ClaudeOfficer / DirectorHornbecker, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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