Hickory Creek at Columbus
Strong Medicare quality ratings; families often praise small, home-like environment. Still worth an in-person visit.
based on 33 Google reviews
Watch Hickory Creek at Columbus
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report success with short-term rehab, the recurring reports of slow response times and hygiene issues are significant red flags. We strongly recommend visiting the facility unannounced during evening or weekend hours to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“Hickory Creek at Columbus receives highly polarized feedback, with some families praising the small, home-like environment and dedicated staff, while others report severe neglect and hygiene issues. Critical reviews frequently cite slow response times for basic assistance, such as bathroom help, and concerns regarding patient safety and cleanliness. Prospective families should be aware of the stark contrast between the glowing testimonials and the serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Small, home-like environment
- Effective short-term rehab therapy
- Welcoming atmosphere
- Long-tenured staff members
Concerns
- Slow response times for call lights and assistance (mentioned by 3 reviewers)
- Poor hygiene and cleanliness of the facility (mentioned by 2 reviewers)
- Staff reprimanding residents for requesting help (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since the facility has such a small, home-like environment, how do you ensure that every resident's individual needs are met promptly when they use their call lights?
- 2I noticed some long-tenured staff members work here; how do you foster that sense of stability and ensure consistent communication with families?
- 3What specific steps are being taken to maintain the highest standards of cleanliness and hygiene in the resident rooms and common areas?
- 4How do you train your team to ensure that every request for assistance is met with patience and a welcoming attitude?
- 5Can you tell me more about the short-term rehab therapy programs available for residents looking to regain their independence?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“There was filth all over the walls, in the bed remote, and not to mention feces trail on the floor outside my room.”
“She called out for help and they call that behavior issue. Isnt a nursing staff at a nursing home there for them to call for help?”
“If any of my family has an issue and it is brought to the proper people they address those issues right away and get a resolution for it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hickory Creek at Columbus has a mixed inspection record with recurring issues in emergency preparedness, fire safety systems, and medication management across multiple surveys. One family filed a complaint regarding medical records privacy that resulted in a deficiency. While most problems appear in building safety and administrative areas rather than direct resident care, the facility has faced repeated citations for emergency preparedness and fire safety protocols.
Sep 12, 2025Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Aug 29, 2024Routine5
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2023Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Hickory Creek at Columbus
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 13 of 91 (Best)
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Four Seasons Retirement Center
< 1 miNursing Home · Columbus, IN
Willow Crossing Health & Rehabilitation Center
2.5 miNursing Home · Columbus, IN
Silver Oaks Health Campus
2.7 miNursing Home · Columbus, IN
Miller's Merry Manor
6.6 miNursing Home · Hope, IN
Belmont Health & Rehabilitation, the
7.5 miNursing Home · Columbus, IN