Greenbriar Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces severe and recurring allegations of neglect and understaffing. Before choosing this facility, we strongly recommend requesting a tour during off-peak hours and asking specifically about nurse-to-patient ratios and their process for handling family communication.
Google Reviews
Google Reviews
74 reviews on Google“Greenbriar Center receives highly polarized feedback, with many reviewers praising the therapy department and individual staff members, while others report severe neglect and systemic failures. Families frequently cite concerns regarding chronic understaffing, poor communication, and hygiene issues, suggesting that the quality of care may be inconsistent or dependent on specific shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy department
- Friendly and hardworking individual staff members
- Clean and well-maintained physical facility
- Helpful social workers and administrative support
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Poor communication and unresponsive management (mentioned by 8 reviewers)
- Hygiene and sanitation issues (soiled linens/odors) (mentioned by 7 reviewers)
- Inadequate meal quality and dietary service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility manages a high volume of residents, what specific protocols are in place to ensure consistent daily hygiene and timely assistance with personal care needs?
- 2I noticed the rehabilitation department is highly regarded; how do you integrate those therapy services into the daily routine for residents who aren't in active recovery?
- 3Communication is very important to our family; what is the standard process for keeping families updated on changes in a resident's health or medication adjustments?
- 4How does the kitchen team handle dietary preferences or meal quality concerns to ensure residents are enjoying their dining experience?
- 5With the current staffing levels, how do you ensure that residents receive prompt attention during evening and weekend hours when administrative support is less available?
- 6In the event of a sudden medical change, what is your protocol for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“They have an excellent Therapy Department and together I met all therapy goals. I honestly looked forward to therapy.”
“Despite being short staffed, everyone works as a team to provide quality care and attention to their residents and their families.”
“The staff is understaffed with nurses telling me a ratio of 24:1 on a good day, assistants were rude and highly unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenbriar Center has 54 deficiencies across 11 surveys with 23 complaint-triggered violations, indicating families have filed multiple reports about care quality. Recurring problems include medication management, daily living assistance, and food service safety. Most concerning are repeated issues with pain management, nursing staff shortages, and failure to report suspected abuse, with deficiencies continuing through 2024 despite reported corrections.
Feb 25, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 17, 2025Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Mar 17, 2025Complaint6
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Have policies on smoking.
Dec 3, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 17, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Greenbriar Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 88 of 121
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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