Shelton Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

Watch Shelton Health and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 14)
- High staff turnover (70%)
Bottom 25% in WA · Below recommended RN staffing · Worst in EVERGREEN HEALTHCARE GROUP chain · $30,857 in fines
What this means for your family
While the facility has recently undergone renovations and maintains a strong physical therapy program, families should exercise caution regarding administrative and billing interactions. We strongly recommend that you clarify all financial expectations in writing before admission and establish a clear, documented communication plan with the nursing director to ensure you receive regular updates on your loved one's care.
Google Reviews
Google Reviews
60 reviews on Google“Shelton Health and Rehabilitation receives highly polarized feedback, with recent reviews praising the facility's aesthetic renovations and friendly front-desk staff, while long-term and critical reviews highlight significant operational failures. Families frequently report severe issues with administrative billing practices, poor communication regarding patient care, and inconsistent staffing levels that impact response times. While some families appreciate the physical therapy team and individual nurses, the facility's reputation is heavily burdened by concerns over management's professionalism and the quality of care provided to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing/CNA staff
- Effective physical therapy team
- Clean, recently remodeled facility
- Friendly front-desk personnel
Concerns
- Aggressive and unprofessional billing/administrative staff (mentioned by 3 reviewers)
- Inconsistent staffing levels leading to slow response times (mentioned by 4 reviewers)
- Poor communication with families regarding patient status (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; how do these updates impact the daily living experience and comfort for residents?
- 2Given that staffing levels can fluctuate, what is your specific process for ensuring that call lights are answered promptly during shift changes or peak hours?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into improving your communication protocols regarding a resident's daily health status?
- 4With 21 recent state citations, what specific steps has the leadership team taken to address the underlying issues and ensure consistent quality of care moving forward?
- 5Can you walk me through your current medication management workflow and the safety checks in place to prevent errors during administration?
- 6I've heard great things about your physical therapy team; how do they coordinate with the nursing staff to ensure a resident's progress is tracked and communicated back to the family?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were attentive and the therapy team was very helpful and committed to my dads recovery.”
“The financial ladies though, Bonnie and Crystal are absolutely awful human beings. They called me TWO DAYS after my dad passed looking for his payment.”
“The rehab department had him up and walking better than before surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant oversight challenges with families filing complaints about nursing staffing, resident rights violations, and emergency care issues. The most recurring problems involve resident care planning and assessment, medication management, and safety concerns including accident prevention. While all 56 deficiencies across recent surveys show correction dates, the pattern of complaint-triggered investigations suggests ongoing care quality issues that prompted families to report concerns to regulators.
Apr 8, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Mar 27, 2026Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 19, 2025Routine19
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 6, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
Jan 16, 2026
$34,356
Fine
Mar 6, 2025
$8,466
Fine
Mar 6, 2025
$22,391
Ownership & Operations
Who Operates This Facility
Shelton Health and Rehabilitation
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 34 of 41 (Worst)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (WA) LLC
Owner · Organization
Shelton Snf Operations, LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Washington Snf Consulting LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Spielman, Shimon
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit sheltonhr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Fir Lane Care
< 1 miNursing Home · Shelton, WA
Alpine Way Retirement Apartments
< 1 miAssisted Living · Shelton, WA
Maple Glen Assisted Living
< 1 miAssisted Living · Shelton, WA
Exceptional Foresters, INC.
1.6 miSupported Living · Shelton, WA