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Nursing HomeMedicaid Investigative

Shelton Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

153 Johns Court, Shelton, WA 9858476 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 60 Google reviews

5
4
3
2
1
Shelton Health and Rehabilitation Nursing Home in Shelton, WA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 14)
  • High staff turnover (70%)

Bottom 25% in WA · Below recommended RN staffing · Worst in EVERGREEN HEALTHCARE GROUP chain · $30,857 in fines

Source: Medicare data

What this means for your family

While the facility has recently undergone renovations and maintains a strong physical therapy program, families should exercise caution regarding administrative and billing interactions. We strongly recommend that you clarify all financial expectations in writing before admission and establish a clear, documented communication plan with the nursing director to ensure you receive regular updates on your loved one's care.

Google Reviews

Google Reviews

60 reviews on Google
Shelton Health and Rehabilitation receives highly polarized feedback, with recent reviews praising the facility's aesthetic renovations and friendly front-desk staff, while long-term and critical reviews highlight significant operational failures. Families frequently report severe issues with administrative billing practices, poor communication regarding patient care, and inconsistent staffing levels that impact response times. While some families appreciate the physical therapy team and individual nurses, the facility's reputation is heavily burdened by concerns over management's professionalism and the quality of care provided to vulnerable residents.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities7.0Meds1.0MemoryN/AComms2.0Value2.0

Strengths

  • Attentive and caring nursing/CNA staff
  • Effective physical therapy team
  • Clean, recently remodeled facility
  • Friendly front-desk personnel

Concerns

  • Aggressive and unprofessional billing/administrative staff (mentioned by 3 reviewers)
  • Inconsistent staffing levels leading to slow response times (mentioned by 4 reviewers)
  • Poor communication with families regarding patient status (mentioned by 3 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'21(5)'24(5)'26(5)

Distribution · 58 analyzed

5
38
4
5
3
0
2
1
1
14
23 reviews posted between Jul 18, 2025Jul 19, 2025 · 22 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has undergone recent renovations; how do these updates impact the daily living experience and comfort for residents?
  • 2Given that staffing levels can fluctuate, what is your specific process for ensuring that call lights are answered promptly during shift changes or peak hours?
  • 3I see that you are very active in responding to feedback online; how do you incorporate that family input into improving your communication protocols regarding a resident's daily health status?
  • 4With 21 recent state citations, what specific steps has the leadership team taken to address the underlying issues and ensure consistent quality of care moving forward?
  • 5Can you walk me through your current medication management workflow and the safety checks in place to prevent errors during administration?
  • 6I've heard great things about your physical therapy team; how do they coordinate with the nursing staff to ensure a resident's progress is tracked and communicated back to the family?

Personalized based on this facility's data


Key Review Excerpts

The nurses were attentive and the therapy team was very helpful and committed to my dads recovery.

Long-term resident's family · 2025★★☆☆☆

The financial ladies though, Bonnie and Crystal are absolutely awful human beings. They called me TWO DAYS after my dad passed looking for his payment.

Long-term resident's family · 2024☆☆☆☆

The rehab department had him up and walking better than before surgery.

Rehab patient's family · 2021★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
19.5%
WA
12.2%
Mason
22.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.3%
WA
18.8%
Mason
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
WA
95.9%
Mason
88.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
WA
15.0%
Mason
15.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WA
93.8%
Mason
91.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.9%
Better than Avg
Here
15.9%
US
19.4%
WA
23.0%
Mason
22.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
81.8%
WA
87.8%
Mason
72.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.8%
WA
82.0%
Mason
72.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
WA
1.3%
Mason
3.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
3penalties
Near state avg (17.1)
12 complaint-triggered
$30,857 in fines

This facility has faced significant oversight challenges with families filing complaints about nursing staffing, resident rights violations, and emergency care issues. The most recurring problems involve resident care planning and assessment, medication management, and safety concerns including accident prevention. While all 56 deficiencies across recent surveys show correction dates, the pattern of complaint-triggered investigations suggests ongoing care quality issues that prompted families to report concerns to regulators.

Apr 8, 2026Complaint
4
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Mar 27, 2026Routine
12
0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Jan 16, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 18, 2025Complaint
2
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 19, 2025Routine
19
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 6, 2025Complaint
2
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Federal Penalties

Fine

Jan 16, 2026

$34,356

Fine

Mar 6, 2025

$8,466

Fine

Mar 6, 2025

$22,391

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shelton Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Evergreen Healthcare Group

Chain Size

43 facilities nationwide

Chain avg rating: 2.3/5 · Rank 34 of 41 (Worst)

Ownership & Management

Owners

Pacific Northwest Snf Operations Holdings (WA) LLC

Owner · Organization

Shelton Snf Operations, LLC

Owner · Organization

Ch Pacific Northwest Holdings LLC

Owner (parent company) · Organization

Pacific Northwest Snf Operations Holdings LLC

Owner (parent company) · Organization

Washington Snf Consulting LLC

Owner (parent company) · Organization

Witzcorp Global LLC

Owner (parent company) · Organization

Herzka, Yisroel

Owner (parent company)

Spielman, Shimon

Owner (parent company)

Yenowitz, Yitzchok

Owner (parent company)

Key personnel

Odenthal, JasonAdp of the SnfPandya, KayleshAdp of the SnfSpielman, ShimonAdp of the SnfYenowitz, YitzchokAdp of the SnfBayhon, MarissaManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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