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Nursing HomeMedicaid Investigative

Fir Lane Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2430 North 13th Street, Christmas Village · Shelton, WA 98584135 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 101 Google reviews

5
4
3
2
1
Fir Lane Care Nursing Home in Shelton, WA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (28 vs median 14)
  • High staff turnover (60%)

Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CALDERA CARE chain · $138,648 in fines

Source: Medicare data

What this means for your family

The facility's physical therapy team is exceptionally well-regarded and could be a great asset for rehabilitation. However, there are recurring, serious reports of nursing neglect and understaffing. We strongly advise you to visit in person, observe the floor staff-to-patient ratio, and ask specifically about their protocols for wound care and patient monitoring before making a decision.

Google Reviews

Google Reviews

101 reviews on Google
Fir Lane Care receives highly polarized feedback, with intense praise for its physical therapy department and significant, recurring concerns regarding nursing care and hygiene. While many families report positive rehabilitation outcomes, others describe serious incidents of neglect, poor communication, and unsanitary conditions. Potential families should weigh the strength of the therapy team against the serious allegations of understaffing and inadequate patient monitoring.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities8.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Highly skilled and motivating physical therapy team
  • Effective post-surgery and stroke rehabilitation
  • Recent facility interior updates and cleanliness improvements
  • Helpful administrative and social services staff

Concerns

  • Serious neglect and lack of basic hygiene (e.g., unwashed patients, untreated wounds) (mentioned by 6 reviewers)
  • Understaffing leading to slow response times and patient abandonment (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff/management (mentioned by 3 reviewers)
  • Frequent falls or safety incidents due to lack of supervision (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'18(3)'20(2)'22(6)'24(7)'26(72)

Distribution · 124 analyzed

5
92
4
7
3
2
2
2
1
21
57 reviews posted between Mar 16, 2026Mar 26, 2026 · 55 were 5-star
29 reviews posted between Mar 23, 2026Mar 26, 2026 · 27 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team and their ability to help with post-surgery rehab; how do you tailor those programs for individual residents?
  • 2With the recent updates to the facility's interior, what specific improvements have been made to ensure the resident rooms and common areas stay clean and well-maintained?
  • 3How does the nursing staff ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated to the family immediately?
  • 4What specific protocols are in place to ensure residents are supervised closely to prevent falls, especially during the night or during busy shift changes?
  • 5How do you manage hygiene and personal care routines to ensure every resident feels fresh and comfortable throughout the day?
  • 6What kind of daily activities or social services are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The therapy team here is wonderful. I am very thankful and happy I was able to work with Summer especially!She was able to help me with my prothesis and to walk faster than I thought.

Rehab patient · 2026★★★★★

My father in law has Dementia and was a patient of theirs for 2 weeks before ending back in the hospital due to their neglect! The entirety of his stay, he was not once showered, and never had a dressing change on his bed sore that became infected.

Memory care family member · 2023☆☆☆☆

The nurses treated her like family, and the administration even checked in after she got home to see how she was adjusting. What a truly amazing team, we're grateful!

Long-term resident's family · 2026★★★★★
Source: 101 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
4.32hrs
OK
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
15.5%
WA
15.2%
Mason
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.6%
Worse than Avg
Here
81.6%
US
93.4%
WA
95.9%
Mason
90.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
12.1%
WA
17.2%
Mason
18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
15.3%
WA
18.8%
Mason
16.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
WA
15.0%
Mason
14.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
4.9%
WA
4.5%
Mason
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.4%
Worse than Avg
Here
51.4%
US
79.8%
WA
82.0%
Mason
77.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.3%
Worse than Avg
Here
69.3%
US
81.8%
WA
87.8%
Mason
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
WA
1.3%
Mason
3.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
2penalties
Well above state avg (17.1)
28 complaint-triggered
$138,648 in fines

Fir Lane Care has an extensive record of 94 deficiencies across 16 surveys, with 25 triggered by family complaints about serious care issues. Recurring problems span medication management, accident prevention, and wound care (pressure ulcers), with multiple complaints about the same safety hazards appearing across different time periods. While the facility reports corrections for cited issues, the pattern of repeated deficiencies in critical care areas raises significant concerns about consistent quality.

Apr 30, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 24, 2026Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Feb 10, 2026Complaint
4
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 21, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 9, 2025Routine
23
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Jun 9, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Feb 21, 2025

$75,361

Fine

Nov 7, 2024

$46,127

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fir Lane Care

Organization Type

for profit

Chain Affiliation

Chain Name

Caldera Care

Chain Size

7 facilities nationwide

Chain avg rating: 2.4/5 · Rank 9 of 10 (Worst)

Ownership & Management

Owners

Kh7 Healthcare Holdings, LLC

Owner · Organization

100%

Kh7 Hh Cdw

Owner (parent company) · Organization

Kh7 Ops LLC

Owner (parent company) · Organization

Oscherowitz, Raphael

Owner (parent company)

Wolmark, Chaim

Owner (parent company)

Key personnel

2430 N 13thpropco LLC5% or Greater Mortgage InterestWolmark, Chaim5% or Greater Mortgage InterestWolmark, ChaimManaging Control - Governing BodyOscherowitz, RaphaelOfficer / DirectorWolmark, ChaimOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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