Fir Lane Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 14)
- High staff turnover (60%)
Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CALDERA CARE chain · $138,648 in fines
What this means for your family
The facility's physical therapy team is exceptionally well-regarded and could be a great asset for rehabilitation. However, there are recurring, serious reports of nursing neglect and understaffing. We strongly advise you to visit in person, observe the floor staff-to-patient ratio, and ask specifically about their protocols for wound care and patient monitoring before making a decision.
Google Reviews
Google Reviews
101 reviews on Google“Fir Lane Care receives highly polarized feedback, with intense praise for its physical therapy department and significant, recurring concerns regarding nursing care and hygiene. While many families report positive rehabilitation outcomes, others describe serious incidents of neglect, poor communication, and unsanitary conditions. Potential families should weigh the strength of the therapy team against the serious allegations of understaffing and inadequate patient monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical therapy team
- Effective post-surgery and stroke rehabilitation
- Recent facility interior updates and cleanliness improvements
- Helpful administrative and social services staff
Concerns
- Serious neglect and lack of basic hygiene (e.g., unwashed patients, untreated wounds) (mentioned by 6 reviewers)
- Understaffing leading to slow response times and patient abandonment (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 3 reviewers)
- Frequent falls or safety incidents due to lack of supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and their ability to help with post-surgery rehab; how do you tailor those programs for individual residents?
- 2With the recent updates to the facility's interior, what specific improvements have been made to ensure the resident rooms and common areas stay clean and well-maintained?
- 3How does the nursing staff ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated to the family immediately?
- 4What specific protocols are in place to ensure residents are supervised closely to prevent falls, especially during the night or during busy shift changes?
- 5How do you manage hygiene and personal care routines to ensure every resident feels fresh and comfortable throughout the day?
- 6What kind of daily activities or social services are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is wonderful. I am very thankful and happy I was able to work with Summer especially!She was able to help me with my prothesis and to walk faster than I thought.”
“My father in law has Dementia and was a patient of theirs for 2 weeks before ending back in the hospital due to their neglect! The entirety of his stay, he was not once showered, and never had a dressing change on his bed sore that became infected.”
“The nurses treated her like family, and the administration even checked in after she got home to see how she was adjusting. What a truly amazing team, we're grateful!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fir Lane Care has an extensive record of 94 deficiencies across 16 surveys, with 25 triggered by family complaints about serious care issues. Recurring problems span medication management, accident prevention, and wound care (pressure ulcers), with multiple complaints about the same safety hazards appearing across different time periods. While the facility reports corrections for cited issues, the pattern of repeated deficiencies in critical care areas raises significant concerns about consistent quality.
Apr 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 24, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 10, 2026Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 21, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 9, 2025Routine23
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 21, 2025
$75,361
Fine
Nov 7, 2024
$46,127
Ownership & Operations
Who Operates This Facility
Fir Lane Care
for profit
Chain Affiliation
Caldera Care
7 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Kh7 Healthcare Holdings, LLC
Owner · Organization
Kh7 Hh Cdw
Owner (parent company) · Organization
Kh7 Ops LLC
Owner (parent company) · Organization
Oscherowitz, Raphael
Owner (parent company)
Wolmark, Chaim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit firlanecare.com
Medicare data downloads
Original nursing home datasets
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