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Assisted Living

Alpine Way Retirement Apartments

Families consistently rate this highly — reviewers highlight compassionate and professional hospice care. Schedule a visit to confirm the fit.

900 W Alpine Way, Christmas Village · Shelton, WA 98584103 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 13 Google reviews

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What this means for your family

While Alpine Way is highly regarded for its hospice and end-of-life support, recent feedback indicates significant challenges with daily care consistency and staffing levels. Families should carefully review the contract for billing transparency and ask for specific evidence of how the facility maintains adequate staffing ratios during weekends and evenings.

Google Reviews

Google Reviews

13 reviews on Google
Alpine Way Retirement Apartments receives high praise for its hospice and end-of-life care, with families noting the compassionate and professional support provided during difficult times. However, recent feedback highlights significant concerns regarding chronic understaffing, inconsistent adherence to care plans, and aggressive, opaque billing practices in the memory care unit.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean9.0ActivitiesN/AMeds2.0Memory2.0Comms3.0Value2.0

Strengths

  • Compassionate and professional hospice care
  • Clean and modern facility environment
  • Attentive and empathetic staff during end-of-life transitions

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 2 reviewers)
  • Inconsistent adherence to resident care plans (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(1)'23(1)'25(1)

Distribution · 15 analyzed

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How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With a capacity of 103 residents, what specific steps does your team take to ensure that individual care plans are consistently followed for every resident?
  • 2How does your staff manage response times during peak hours to ensure that residents receive timely assistance when they need it?
  • 3Given your facility's reputation for compassionate end-of-life care, how do you extend that same level of dedicated attention to daily medication management and routine health monitoring?
  • 4What does a typical daily activity schedule look like for residents who require memory support, and how do you encourage engagement?
  • 5Since communication is so vital for families, what is your preferred process for keeping us updated on changes in our loved one's care or health status?
  • 6What specific protocols are in place to handle medical emergencies, and how do you ensure the staff on duty is fully prepared for these situations?

Personalized based on this facility's data


Key Review Excerpts

I was initially skeptical, but after the first tour and subsequent visits to see Mom, I was comforted seeing how well the Alpine and Hospice teams were taking care of her.

Memory care family member · 2023★★★★★

The staff were numerous, skilled, attentive and empathetic. The facility was modern and very clean. The food was surprisingly good.

Long-term resident's family · 2018★★★★★

Mom has a care plan which looks good on paper, but they only follow it when they have staff available, which many times they don't. Staff tell me mom refuses the help when asked, but mom says they don't respond when she rings her buzzer.

Long-term resident's family · 2024★★★☆☆
Source: 13 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

14total
44deficiencies
Nov 14, 2025Investigation

The report notes this is a recurring deficiency previously cited on 04/25/2024. A separate document in the provided set (cover letter) confirms that a follow-up inspection on 01/06/2026 found these specific deficiencies corrected.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Dec 29, 2025

Facility failed to document and implement personalized preventative fall interventions for 2 of 3 sampled residents after falls, resulting in one resident sustaining a hip fracture requiring surgery.

Aug 20, 2025Investigation

This is a recurring deficiency previously cited on 05/02/2024. A separate document indicates that as of 10/08/2025, no deficiencies were found for WAC 388-78A-2371, 388-78A-2371-1, and 388-78A-2371-2.

InvestigationsWAC 388-78A-2371Corrected Oct 2, 2025

The facility failed to investigate and document investigative actions/findings after becoming aware of an allegation of potential sexual abuse involving two residents, which placed a resident at risk for ongoing abuse.

Aug 20, 2025Enforcement
$300.00Report

This is a recurring deficiency previously cited on May 2, 2024. A civil fine of $300.00 was imposed.

InvestigationsWAC 388-78A-2371 (1)(2)

The licensee failed to investigate, and document investigative actions/findings after becoming aware of an allegation of potential sexual abuse involving two residents.

Apr 16, 2025Inspection

There is also a cover letter (dated 06/12/2025) which indicates a follow-up inspection on 06/12/2025 found no deficiencies and that all cited WAC codes in the list were corrected.; The document spans pages 11-21. Several deficiencies have undated/unsigned Plan of Correction sections or placeholders. Compliance dates listed for various sections are 04/16/2025.; The facility is operated by Cascade Living Group - Shelton, LLC. Several staff members had long delays in meeting background check and food handler card requirements.; The report includes details on recurring deficiencies, specifically regarding service plans and behavioral monitoring.; Includes information from cover letter and report pages 45-52. A separate deficiency for background checks was listed in the cover letter/consultation section, not the main report findings.

Intermittent nursing services systemsWAC 388-78A-2320Corrected May 30, 2025

Facility failed to ensure 4 of 4 residents received medication administration from staff within their scope of practice; medication technicians administered medications that should have been delegated to qualified/trained staff.

Safe storage of supplies and equipmentWAC 388-78A-3100

Facility failed to secure hazardous supplies (shampoos, body washes, mouthwash, laundry detergent) accessible to memory care residents in 4 of 4 locations, placing 78 residents at risk.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff completed required orientation, specialty dementia/mental health training, and maintained current CPR/First Aid and professional credentials.

Food sanitationWAC 388-78A-2305

Failed to ensure 3 of 5 sampled staff possessed required food worker cards.

Negotiated service agreement contentsWAC 388-78A-2140Corrected Apr 16, 2025

Facility failed to document necessary care, services, and appropriate behavioral interventions in the Customized Service Plan for 5 of 9 sampled residents (R6, R9, R5, R4, and R1), putting them at risk for unmet needs and decreased quality of life.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Facility failed to ensure medications were stored and locked in a secure manner in 3 of 3 sampled resident care areas (Resident 5 room, Resident 7 room, and assisted dining room), leaving potentially harmful substances accessible.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected May 30, 2025

Facility failed to provide care/services as agreed in customized service plans for 2 of 5 residents (R6, R5), specifically regarding application of protective geri-sleeves/legs and use of adaptive equipment for eating.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to complete ongoing assessments for R5 regarding a tilt and space wheelchair and side rails, potentially impacting care needs.

Service agreement planningWAC 388-78A-2130
Background checksWAC 388-78A-24642

Failed to ensure 3 of 5 sampled staff completed and received final fingerprint background checks.

PetsWAC 388-78A-2620Corrected Apr 16, 2025

Facility failed to ensure 1 of 3 sampled pets had current rabies vaccination and updated health examinations, placing residents and staff at risk of exposure to diseases.

Infection controlWAC 388-78A-2610

Facility failed to implement proper infection control hand washing measures for 6 of 6 observed staff during resident care tasks, placing residents at risk for spread of infectious disease. This is a recurring deficiency.

Safe storage of supplies and equipmentWAC 388-78A-3100

Facility failed to secure potentially hazardous supplies in 4 locations, placing 78 residents at risk for ingesting potentially toxic materials.

Maintenance and housekeepingWAC 388-78A-3090

Facility failed to maintain a safe and sanitary environment; a resident's (R6) fall mat was torn, exposing internal yellow foam, posing an infection control risk.

Customized Service Plan UpdatesWAC 388-78A-XXXX

Failed to update service plans for residents R4 and R5 following changes in condition and behavior. Failed to complete initial NSA within 30 days of admission for residents R3 and R9.

Policies and proceduresWAC 388-78A-2600

Failed to implement grievance policies for 4 reported grievances and failed to develop a policy for alert charting regarding changes in resident baseline behaviors.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Facility failed to secure and lock medications in 3 of 3 sampled resident care areas, placing 52 residents at risk of unauthorized access or ingestion of harmful substances.

Background checksWAC 388-78A-2466

Facility failed to ensure 1 of 2 staff members reviewed (Staff F) had a background check completed within two years of the initial check.

Dec 3, 2024Investigation

Follow-up inspection on 02/04/2025 found no deficiencies; this document represents the initial investigation report and associated plan of correction for compliance determination 51141.

Food sanitationWAC 388-78A-2305Corrected Jan 17, 2025

The facility failed to ensure timely disposal of expired leftover foods in the kitchen, including ham, boiled eggs, and salad, posing a foodborne illness risk to residents.

Aug 9, 2024Investigation

A follow-up inspection on 12/04/2024 (Compliance Determination #51201) found no deficiencies and that the issues listed above were corrected.

Background check Confidentiality Use restricted Retention.WAC 388-78A-2471Corrected Sep 23, 2024

The facility failed to maintain and retain on-site copies of background checks for 2 of 3 sampled staff members.

Background checks Who is required to have.WAC 388-78A-2462Corrected Sep 23, 2024

The facility failed to conduct and retain Washington state and national fingerprint background checks for 3 of 3 sampled contracted agency staff members.

Jul 9, 2024Investigation

A follow-up inspection on 2024-10-25 found this specific deficiency to be corrected.

Reporting abuse and neglectWAC 388-78A-2630Corrected Jul 22, 2024

Facility staff failed to report an incident of neglect to the department's Complaint Resolution Unit when a caregiver told a resident to use their brief instead of providing assistance with a mechanical lift to the toilet.

May 2, 2024Investigation

A separate document indicates that as of 10/25/2024, the department performed a follow-up inspection and found no deficiencies for the previously cited items.; Includes details on an altercation between R1 and R2 on 03/09/2024 and an incident of neglect involving R3 reported on 03/04/2024.

StaffWAC 388-78A-2450Corrected Jun 15, 2024

Facility failed to complete reference checks for 1 of 3 sampled staff members.

InvestigationsWAC 388-78A-2371

Facility failed to investigate 1 of 4 incidents of a resident being left in a wet brief for an undetermined amount of time.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Jun 15, 2024

Facility failed to follow and implement care documented on Customized Service Plans for 2 residents regarding toileting and incontinence care, resulting in skin issues.

Policies and proceduresWAC 388-78A-2600Corrected May 2, 2024

The facility failed to follow policies and procedures to notify the Complaint Resolution Unit (CRU) in a timely manner regarding an incident involving R1 and R2.

Policies and proceduresWAC 388-78A-2600
InvestigationsWAC 388-78A-2371Corrected May 2, 2024

The facility failed to investigate and document investigative actions for an incident involving R3 being left in a wet brief.

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References & Resources

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