Alpine Way Retirement Apartments
Families consistently rate this highly — reviewers highlight compassionate and professional hospice care. Schedule a visit to confirm the fit.
based on 13 Google reviews
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What this means for your family
While Alpine Way is highly regarded for its hospice and end-of-life support, recent feedback indicates significant challenges with daily care consistency and staffing levels. Families should carefully review the contract for billing transparency and ask for specific evidence of how the facility maintains adequate staffing ratios during weekends and evenings.
Google Reviews
Google Reviews
13 reviews on Google“Alpine Way Retirement Apartments receives high praise for its hospice and end-of-life care, with families noting the compassionate and professional support provided during difficult times. However, recent feedback highlights significant concerns regarding chronic understaffing, inconsistent adherence to care plans, and aggressive, opaque billing practices in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional hospice care
- Clean and modern facility environment
- Attentive and empathetic staff during end-of-life transitions
Concerns
- Chronic understaffing leading to slow response times (mentioned by 2 reviewers)
- Inconsistent adherence to resident care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 103 residents, what specific steps does your team take to ensure that individual care plans are consistently followed for every resident?
- 2How does your staff manage response times during peak hours to ensure that residents receive timely assistance when they need it?
- 3Given your facility's reputation for compassionate end-of-life care, how do you extend that same level of dedicated attention to daily medication management and routine health monitoring?
- 4What does a typical daily activity schedule look like for residents who require memory support, and how do you encourage engagement?
- 5Since communication is so vital for families, what is your preferred process for keeping us updated on changes in our loved one's care or health status?
- 6What specific protocols are in place to handle medical emergencies, and how do you ensure the staff on duty is fully prepared for these situations?
Personalized based on this facility's data
Key Review Excerpts
“I was initially skeptical, but after the first tour and subsequent visits to see Mom, I was comforted seeing how well the Alpine and Hospice teams were taking care of her.”
“The staff were numerous, skilled, attentive and empathetic. The facility was modern and very clean. The food was surprisingly good.”
“Mom has a care plan which looks good on paper, but they only follow it when they have staff available, which many times they don't. Staff tell me mom refuses the help when asked, but mom says they don't respond when she rings her buzzer.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Nov 14, 2025Investigation
The report notes this is a recurring deficiency previously cited on 04/25/2024. A separate document in the provided set (cover letter) confirms that a follow-up inspection on 01/06/2026 found these specific deficiencies corrected.
Facility failed to document and implement personalized preventative fall interventions for 2 of 3 sampled residents after falls, resulting in one resident sustaining a hip fracture requiring surgery.
Aug 20, 2025Investigation
This is a recurring deficiency previously cited on 05/02/2024. A separate document indicates that as of 10/08/2025, no deficiencies were found for WAC 388-78A-2371, 388-78A-2371-1, and 388-78A-2371-2.
The facility failed to investigate and document investigative actions/findings after becoming aware of an allegation of potential sexual abuse involving two residents, which placed a resident at risk for ongoing abuse.
Aug 20, 2025Enforcement$300.00Report
This is a recurring deficiency previously cited on May 2, 2024. A civil fine of $300.00 was imposed.
The licensee failed to investigate, and document investigative actions/findings after becoming aware of an allegation of potential sexual abuse involving two residents.
Apr 16, 2025Inspection18Report
There is also a cover letter (dated 06/12/2025) which indicates a follow-up inspection on 06/12/2025 found no deficiencies and that all cited WAC codes in the list were corrected.; The document spans pages 11-21. Several deficiencies have undated/unsigned Plan of Correction sections or placeholders. Compliance dates listed for various sections are 04/16/2025.; The facility is operated by Cascade Living Group - Shelton, LLC. Several staff members had long delays in meeting background check and food handler card requirements.; The report includes details on recurring deficiencies, specifically regarding service plans and behavioral monitoring.; Includes information from cover letter and report pages 45-52. A separate deficiency for background checks was listed in the cover letter/consultation section, not the main report findings.
Facility failed to ensure 4 of 4 residents received medication administration from staff within their scope of practice; medication technicians administered medications that should have been delegated to qualified/trained staff.
Facility failed to secure hazardous supplies (shampoos, body washes, mouthwash, laundry detergent) accessible to memory care residents in 4 of 4 locations, placing 78 residents at risk.
Facility failed to ensure staff completed required orientation, specialty dementia/mental health training, and maintained current CPR/First Aid and professional credentials.
Failed to ensure 3 of 5 sampled staff possessed required food worker cards.
Facility failed to document necessary care, services, and appropriate behavioral interventions in the Customized Service Plan for 5 of 9 sampled residents (R6, R9, R5, R4, and R1), putting them at risk for unmet needs and decreased quality of life.
Facility failed to ensure medications were stored and locked in a secure manner in 3 of 3 sampled resident care areas (Resident 5 room, Resident 7 room, and assisted dining room), leaving potentially harmful substances accessible.
Facility failed to provide care/services as agreed in customized service plans for 2 of 5 residents (R6, R5), specifically regarding application of protective geri-sleeves/legs and use of adaptive equipment for eating.
Facility failed to complete ongoing assessments for R5 regarding a tilt and space wheelchair and side rails, potentially impacting care needs.
Failed to ensure 3 of 5 sampled staff completed and received final fingerprint background checks.
Facility failed to ensure 1 of 3 sampled pets had current rabies vaccination and updated health examinations, placing residents and staff at risk of exposure to diseases.
Facility failed to implement proper infection control hand washing measures for 6 of 6 observed staff during resident care tasks, placing residents at risk for spread of infectious disease. This is a recurring deficiency.
Facility failed to secure potentially hazardous supplies in 4 locations, placing 78 residents at risk for ingesting potentially toxic materials.
Facility failed to maintain a safe and sanitary environment; a resident's (R6) fall mat was torn, exposing internal yellow foam, posing an infection control risk.
Failed to update service plans for residents R4 and R5 following changes in condition and behavior. Failed to complete initial NSA within 30 days of admission for residents R3 and R9.
Failed to implement grievance policies for 4 reported grievances and failed to develop a policy for alert charting regarding changes in resident baseline behaviors.
Facility failed to secure and lock medications in 3 of 3 sampled resident care areas, placing 52 residents at risk of unauthorized access or ingestion of harmful substances.
Facility failed to ensure 1 of 2 staff members reviewed (Staff F) had a background check completed within two years of the initial check.
Dec 3, 2024Investigation
Follow-up inspection on 02/04/2025 found no deficiencies; this document represents the initial investigation report and associated plan of correction for compliance determination 51141.
The facility failed to ensure timely disposal of expired leftover foods in the kitchen, including ham, boiled eggs, and salad, posing a foodborne illness risk to residents.
Aug 9, 2024Investigation
A follow-up inspection on 12/04/2024 (Compliance Determination #51201) found no deficiencies and that the issues listed above were corrected.
The facility failed to maintain and retain on-site copies of background checks for 2 of 3 sampled staff members.
The facility failed to conduct and retain Washington state and national fingerprint background checks for 3 of 3 sampled contracted agency staff members.
Jul 9, 2024Investigation
A follow-up inspection on 2024-10-25 found this specific deficiency to be corrected.
Facility staff failed to report an incident of neglect to the department's Complaint Resolution Unit when a caregiver told a resident to use their brief instead of providing assistance with a mechanical lift to the toilet.
May 2, 2024Investigation
A separate document indicates that as of 10/25/2024, the department performed a follow-up inspection and found no deficiencies for the previously cited items.; Includes details on an altercation between R1 and R2 on 03/09/2024 and an incident of neglect involving R3 reported on 03/04/2024.
Facility failed to complete reference checks for 1 of 3 sampled staff members.
Facility failed to investigate 1 of 4 incidents of a resident being left in a wet brief for an undetermined amount of time.
Facility failed to follow and implement care documented on Customized Service Plans for 2 residents regarding toileting and incontinence care, resulting in skin issues.
The facility failed to follow policies and procedures to notify the Complaint Resolution Unit (CRU) in a timely manner regarding an incident involving R1 and R2.
The facility failed to investigate and document investigative actions for an incident involving R3 being left in a wet brief.
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References & Resources
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Google Reviews
13 reviews from families & visitors
Official Website
Visit cascadeliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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