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Supported Living

Exceptional Foresters, INC.

Families consistently rate this highly — reviewers highlight dedicated and caring staff. Schedule a visit to confirm the fit.

2009 W Railroad Ave, Shelton, WA 98584Licensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 36 Google reviews

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Exceptional Foresters, INC. Supported Living in Shelton, WA — Street View
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What this means for your family

This facility is highly regarded for its dedicated care staff and support for special needs adults. However, families should be aware of reported issues with communication and administrative reliability; we recommend scheduling a meeting to assess how they handle family inquiries before committing.

Google Reviews

Google Reviews

36 reviews on Google
Exceptional Foresters, Inc. receives high praise from families who appreciate the dedicated, caring staff and the personalized support provided to special needs adults. However, the facility has faced criticism regarding communication issues and administrative reliability, with some reviewers expressing dissatisfaction with management. Potential families should note that while many reviews are positive, a significant portion of recent feedback lacks descriptive detail or reflects negative experiences with organizational responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0ActivitiesN/AMeds8.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and caring staff
  • Strong support for special needs adults
  • Professional and friendly atmosphere

Concerns

  • Poor communication and administrative responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(6)'20(4)'22(3)'24(2)'26(2)

Distribution · 38 analyzed

5
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How does your team ensure families stay consistently updated on their loved one's progress and daily well-being?
  • 2Could you walk me through the typical daily routine and the types of social activities available for residents here?
  • 3Given your focus on supporting adults with special needs, what does the transition process look like when a new resident moves in?
  • 4What is the standard protocol for handling medical emergencies or urgent health changes during the evening and weekend hours?
  • 5I've noticed your team is often praised for being very dedicated; how do you foster that supportive environment for your staff?
  • 6What is the best way for me to reach the administrative team if I have a question or need to coordinate care details?

Personalized based on this facility's data


Key Review Excerpts

The staff is exceptional and they always have my son's best needs at heart. As he requires help with self-care cooking cleaning and medications as well as other medical issues that have come up I feel I have good sense of what this company is capable

Long-term resident's family · 2017★★★★★

they have a hard time in communication and thus will not work for you. they are not exceptional and not foresters!

Former client/family · 2022☆☆☆☆

Friendly and caring people who love their jobs!

Visitor/Community member · 2020★★★★★
Source: 36 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

2total
4deficiencies
Dec 11, 2025Investigation

Investigation Intake ID 193801. Findings confirm that the facility failed to provide required 2:1 staffing for a client (C1) identified as a Level-5, tier 9 needing high-level support during mental health cycles.

Service provider responsibilitiesWAC 388-101D-0025

Provider failed to adequately staff client (C1) based on their assessed needs and care plan. Despite being scored for 2:1 care during mental health cycles, the agency provided only 1 staff member while the client was experiencing a cycle, leading to unsafe conditions.

Apr 2, 2024Inspection

A separate follow-up letter indicates these deficiencies were verified as corrected by 2025-04-29.

Mandated reporting to the departmentWAC 388-101-4150Corrected Apr 19, 2024

The provider failed to report an incident where a staff member found a client in a neglected state (soaked clothing/diaper, strong odor of urine) to the Complaint Resolution Unit.

Development of the individual instruction and support planWAC 388-101D-0210Corrected Apr 2, 2024

The provider failed to include required repositioning and ankle-protection guidelines in a client's Individual Instruction and Support Plan.

Medication services GeneralWAC 388-101-0295Corrected Apr 19, 2024

The provider failed to ensure medication administration as prescribed, resulting in missed doses due to lack of staff and failure to report errors.

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References & Resources

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