Seneca Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 8.0)
- High staff turnover (56%)
- High RN turnover (54%)
Bottom 25% in PA · Meets national RN staffing standard · Above average staffing · Worst in BONCREST RESOURCE GROUP chain · No penalties on record
What this means for your family
While Seneca Place offers a clean environment and effective rehab therapy, the facility struggles with chronic understaffing and inconsistent communication. If you choose this facility, it is critical that you or a family member visit frequently to monitor care and ensure that staff are responsive to your loved one's needs, especially during weekends and evenings.
Google Reviews
Google Reviews
67 reviews on Google“Seneca Place receives highly polarized feedback, with some families praising the dedicated staff and effective rehab services, while others report severe neglect and safety concerns. Recurring issues include chronic understaffing, poor communication, and inconsistent care standards, particularly on weekends and specific floors. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure their needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and well-maintained physical environment
- Some highly dedicated and compassionate individual staff members
- Pleasant and informative tour experiences
Concerns
- Chronic understaffing leading to neglect and slow response times (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Patient safety incidents including frequent falls and lack of supervision (mentioned by 6 reviewers)
- Unpleasant odors and hygiene issues in certain wings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2Since we know how important it is to stay connected, what is the best way for our family to communicate with the nursing staff or reach someone quickly if we have a question?
- 3How does the team manage medication administration to ensure everything is handled accurately and on schedule?
- 4What specific protocols do you have in place to ensure residents are supervised closely, especially during the night or when moving around the facility?
- 5We noticed the facility looks very well-maintained; how does the housekeeping team manage cleanliness and freshness in the different wings of the building?
- 6Could you walk us through the process of how medical emergencies are handled after hours or during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“I spent a month on the 4th floor of Seneca Place and the staff were incredible. I will never forget the kindness and care I received at one of the lowest & scariest times of my life.”
“Patients are ignored, especially if friends and family are not there to babysit the staff. I started timing the staff response to things. My mother called for help and it took over 40 minutes for someone to come one night.”
“My mother was a resident at Seneca nursing facility for over 3 years, she enjoyed other residents and always enjoyed activities... There are many GREAT employees there, but the management really lacks direction for staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 11 complaint-triggered deficiencies from families filing reports, indicating ongoing problems with quality of care, medication management, and abuse prevention. The most recurring issues involve quality of care (including wound care, nutrition, and safety), medication errors, and infection control. While all deficiencies show correction dates, the persistent complaints and repeat citations across multiple surveys suggest systemic challenges that may continue despite reported corrections.
Jun 13, 2025Routine24
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Keep all essential equipment working safely.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 13, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 5, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jan 28, 2025Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Seneca Place
nonprofit
Chain Affiliation
Boncrest Resource Group
5 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Seneca Senior Care LLC
Owner · Organization
Boncrest Bridge City LLC
Owner (parent company) · Organization
Boncrest Resource Group INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit senecaseniorliving.org
Medicare data downloads
Original nursing home datasets
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