See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Seneca Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5360 Saltsburg Road, Verona, PA 15147174 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 67 Google reviews

5
4
3
2
1
Seneca Place Nursing Home in Verona, PA — Street View
Street View

Watch Seneca Place

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (23 vs median 8.0)
  • High staff turnover (56%)
  • High RN turnover (54%)

Bottom 25% in PA · Meets national RN staffing standard · Above average staffing · Worst in BONCREST RESOURCE GROUP chain · No penalties on record

Source: Medicare data

What this means for your family

While Seneca Place offers a clean environment and effective rehab therapy, the facility struggles with chronic understaffing and inconsistent communication. If you choose this facility, it is critical that you or a family member visit frequently to monitor care and ensure that staff are responsive to your loved one's needs, especially during weekends and evenings.

Google Reviews

Google Reviews

67 reviews on Google
Seneca Place receives highly polarized feedback, with some families praising the dedicated staff and effective rehab services, while others report severe neglect and safety concerns. Recurring issues include chronic understaffing, poor communication, and inconsistent care standards, particularly on weekends and specific floors. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure their needs are met.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean6.0Activities7.0Meds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Clean and well-maintained physical environment
  • Some highly dedicated and compassionate individual staff members
  • Pleasant and informative tour experiences

Concerns

  • Chronic understaffing leading to neglect and slow response times (mentioned by 11 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Patient safety incidents including frequent falls and lack of supervision (mentioned by 6 reviewers)
  • Unpleasant odors and hygiene issues in certain wings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'20(1)'22(2)'24(14)'26(24)

Distribution · 72 analyzed

5
36
4
6
3
9
2
2
1
19

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your physical therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2Since we know how important it is to stay connected, what is the best way for our family to communicate with the nursing staff or reach someone quickly if we have a question?
  • 3How does the team manage medication administration to ensure everything is handled accurately and on schedule?
  • 4What specific protocols do you have in place to ensure residents are supervised closely, especially during the night or when moving around the facility?
  • 5We noticed the facility looks very well-maintained; how does the housekeeping team manage cleanliness and freshness in the different wings of the building?
  • 6Could you walk us through the process of how medical emergencies are handled after hours or during shift changes?

Personalized based on this facility's data


Key Review Excerpts

I spent a month on the 4th floor of Seneca Place and the staff were incredible. I will never forget the kindness and care I received at one of the lowest & scariest times of my life.

Rehab patient · 2024★★★★★

Patients are ignored, especially if friends and family are not there to babysit the staff. I started timing the staff response to things. My mother called for help and it took over 40 minutes for someone to come one night.

Long-term resident's family · 2024☆☆☆☆

My mother was a resident at Seneca nursing facility for over 3 years, she enjoyed other residents and always enjoyed activities... There are many GREAT employees there, but the management really lacks direction for staff.

Long-term resident's family · 2026★★★☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.5%
PA
19.9%
Allegheny
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Allegheny
7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
15.5%
PA
17.7%
Allegheny
16.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Mixed vs Avgs
Here
25.1%
US
19.4%
PA
26.0%
Allegheny
25.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Mixed vs Avgs
Here
87.8%
US
93.4%
PA
87.1%
Allegheny
88.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
14.4%
PA
17.5%
Allegheny
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility58.5%
Worse than Avg
Here
58.5%
US
79.8%
PA
68.7%
Allegheny
67.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.3%
Mixed vs Avgs
Here
70.3%
US
81.8%
PA
69.2%
Allegheny
70.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Allegheny
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
Well above state avg (10.1)
11 complaint-triggered

This facility has concerning patterns with 11 complaint-triggered deficiencies from families filing reports, indicating ongoing problems with quality of care, medication management, and abuse prevention. The most recurring issues involve quality of care (including wound care, nutrition, and safety), medication errors, and infection control. While all deficiencies show correction dates, the persistent complaints and repeat citations across multiple surveys suggest systemic challenges that may continue despite reported corrections.

Jun 13, 2025Routine
24
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 13, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Mar 5, 2025Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jan 28, 2025Complaint
3
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 2, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 6, 2024Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Seneca Place

Organization Type

nonprofit

Chain Affiliation

Chain Name

Boncrest Resource Group

Chain Size

5 facilities nationwide

Chain avg rating: 2.2/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Seneca Senior Care LLC

Owner · Organization

Boncrest Bridge City LLC

Owner (parent company) · Organization

Boncrest Resource Group INC

Owner (parent company) · Organization

Key personnel

Baker, AmeliaManaging Control - Governing BodyCorrigan, FrankManaging Control - Governing BodyMatheny, CynthiaManaging Control - Governing BodyPayne, OrenManaging Control - Governing BodyRosenbaum, MauriceManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call