Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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Public Google reviewers rate Heritage Grove at Penn Hills LLC highly. Reviewers highlight: compassionate and attentive staff, clean and welcoming facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a warm, home-like environment with a highly praised, compassionate nursing and administrative staff. While the facility is noted for its cleanliness and attentive care, some recent reviewers have expressed concerns regarding rising costs and a reduction in resident activities.
Quality Themes
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Distribution · 19 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“My Dad was transitioning from another facility, and the attention to detail and staff care is amazing! I am very appreciative of the level of empathy and kindness of staff and residences.”
“The facility is beautiful, clean, and very welcoming. The staff are caring, professional, and truly dedicated to the residents.”
“Mom was there for 2 years and had a accident and ended up in a nursing care and then RETURNED back to Brookdale and has a wonderful experience coming back.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Heritage Grove at Penn Hills LLC underwent 31 inspections, resulting in 13 clean reports and 54 documented violations. The findings included issues related to staff training, missing exit signage, and inconsistencies in resident documentation and background checks.
No deficiencies are reported in this inspection record.
A resident list containing names, dates of birth, and other sensitive information was found unlocked and unattended in an accessible area.
During a shift with 79 residents, the only two staff members present were not trained in first aid or certified in CPR.
Two direct care staff members were identified as lacking a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Food was not stored in closed or sealed containers in the dry storage area.
Grab rail mounting plates in a resident's bathroom were detached and could slide along the rail.
Ceiling fan vents in several resident bathrooms and the staff/visitor bathroom had a layer of dust/lint coating the surface.
Hot water temperatures at several resident sinks and the staff/visitor bathroom measured above the 120°F limit.
The right-side window in a resident's room was missing a screen.
Emergency telephone numbers were not posted on or near the telephone located in the activities room.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Unlabeled and undated breadsticks and chicken cubes were found in the kitchen freezer.
The home has not conducted a quality management review since the previous review.
A privacy coding document listing resident names was attached to the Licensing Inspection Summary and posted on a bulletin board in the lobby.
An uncovered enabler bar was found at a resident's bed; it was not secured to the bed frame and could be pulled out from under the mattress.
A cardboard box containing blueprints and insulation was located less than one foot from a gas furnace in the mechanical room.
Unlabeled and undated Swiss cheese slices and chopped spinach were found in the kitchen refrigerator.
The facility discharged a resident without providing the required 30-day advance written notice or medical certification for an emergency discharge.
Staff members on duty were not trained in first aid, obstructed airway techniques, or CPR during specific shifts.
A direct care staff member provided unsupervised ADL services without completing the required Department-approved training and competency test.
A direct care staff person was hired without a high school diploma, GED, or active registry status.
Multiple fire drill records were missing required details such as evacuation time, exit routes, number of residents/staff, or resident evacuation counts.
Six of the seven gas furnaces had not been inspected by a professional or trained staff since December 2019.
The annual fire safety inspection and supervised fire drill was overdue, as the previous one was completed in April 2021.
Heritage Grove at Penn Hills LLC
for profit
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