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Nursing HomeMedicaid Investigative

Willows of Presbyterian Senior

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1215 Hulton Road, Oakmont, PA 15139193 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 30 Google reviews

5
4
3
2
1
Willows of Presbyterian Senior Nursing Home in Oakmont, PA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 8.0)

Bottom 25% in PA · Below recommended RN staffing · Above average staffing · Worst in PRESBYTERIAN SENIORCARE NETWORK chain · $57,886 in fines · Abuse citation

Source: Medicare data

What this means for your family

The Willows offers a clean environment and strong rehab services, but families should be aware of inconsistent staffing levels. We recommend visiting during off-hours to observe response times and asking specifically about their protocol for managing medication refusal in residents with dementia.

Google Reviews

Google Reviews

30 reviews on Google
The Willows of Presbyterian Senior Care receives polarized feedback, with some families praising the compassionate staff and clean environment, while others report significant concerns regarding staffing levels and responsiveness. Recurring complaints highlight long wait times for call buttons and inconsistent care quality, particularly for residents requiring specialized attention. Prospective families should be aware of these inconsistencies in daily care delivery.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0ActivitiesN/AMeds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Compassionate and kind nursing aides
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Beautiful common areas and amenities

Concerns

  • Chronic understaffing leading to slow call button response times (mentioned by 4 reviewers)
  • Unprofessional or dismissive staff behavior (mentioned by 3 reviewers)
  • Poor food quality and unappealing meal presentation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(1)'19(3)'22(2)'25(5)'26(5)

Distribution · 30 analyzed

5
15
4
4
3
1
2
3
1
7

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a high capacity of 193 residents; what specific protocols do you have in place to ensure that call buttons are answered promptly during peak hours?
  • 2Given the recent focus on improving the dining experience, could you walk me through how you gather resident feedback on meal quality and how that translates into menu changes?
  • 3I see that you actively respond to feedback online; how do you use that input to foster a more collaborative communication style between your staff and family members?
  • 4With the recent health inspection findings, what specific steps is the leadership team taking to address those concerns and improve the overall quality of care?
  • 5Since the physical and occupational therapy programs are highly regarded here, how do those teams coordinate with the nursing staff to ensure a resident's daily routine supports their recovery goals?
  • 6How do you handle medication management and ensure accuracy, especially given the complexity of caring for nearly 200 residents?

Personalized based on this facility's data


Key Review Excerpts

The nurses were rude, and unprofessional when my mom would refuse her meds. They would leave the room and never return. I had to go to the front desk and ask for a nurse to bring them so I can give them to her.

Memory care family member · 2025★★★☆☆

The staff is pretty good and the facility seems to be kept well. However, the stench of urine that seems to hang in the building and hvac system is awful.

Visitor · 2025★★☆☆☆

Every staff member you come into contact with,no matter where you are in that facility, is courteous and kind. Mom is very well cared for. The staff knew her name the very first day.

Long-term resident's family · 2024☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
4.01hrs
98%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
15.3%
PA
18.4%
Allegheny
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
19.4%
PA
26.0%
Allegheny
25.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
14.4%
PA
17.5%
Allegheny
16.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
95.5%
PA
93.5%
Allegheny
92.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
12.1%
PA
8.3%
Allegheny
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.5%
Mixed vs Avgs
Here
91.5%
US
93.4%
PA
87.1%
Allegheny
88.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
81.8%
PA
69.2%
Allegheny
70.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
79.8%
PA
68.7%
Allegheny
66.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
PA
1.4%
Allegheny
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
3penalties
Well above state avg (10.1)
9 complaint-triggered
$57,886 in fines

This facility shows concerning patterns, particularly with families filing 9 complaint reports that led to deficiencies involving accident prevention, resident protection from abuse and neglect, and care planning. Recurring issues across multiple surveys include accident hazard prevention, fire safety violations (especially smoke barriers and doors), and resident assessment and care planning problems. While all deficiencies show correction dates, the persistent nature of safety and care planning issues warrants careful evaluation during any visit.

Dec 2, 2025Routine
25
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Oct 15, 2025Complaint
2
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 23, 2025Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 8, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 22, 2024Routine
20
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Jul 9, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Oct 15, 2025

$74,263

Fine

May 8, 2025

$8,278

Fine

May 8, 2025

$49,608

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willows of Presbyterian Senior

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Seniorcare Network

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 5 of 5 (Worst)

Ownership & Management

Key personnel

Dorman, JohnOfficer / DirectorFrank, RobertOfficer / DirectorGray, RobertaOfficer / DirectorLin, MichaelOfficer / DirectorMassella, JoanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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