Southwestern Veterans Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Below average in PA · Meets national RN staffing standard · Above recommended total nurse staffing · $245,564 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its veteran-specific care and kind staff, making it a strong candidate for those seeking a supportive environment. However, given the serious allegations regarding administrative transparency and safety protocols, we strongly recommend requesting a meeting with the facility director to discuss their current safety compliance and oversight measures.
Google Reviews
Google Reviews
10 reviews on Google“Southwestern Veterans Center receives high praise for its specialized care for veterans and kind, attentive staff. However, families should be aware of serious allegations regarding administrative transparency and patient safety protocols that have surfaced in recent reports.”
Quality Themes
Tap a score for detailsStrengths
- Specialized veteran-focused care
- Kind and attentive nursing staff
- High-quality facility environment
Concerns
- Allegations of administrative dishonesty and safety breaches
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on veteran-specific care, what unique daily activities or programs are in place to honor the residents' service backgrounds?
- 2With 18 recent state violations, could you walk me through the specific steps your leadership team is taking to improve regulatory compliance and ensure resident safety?
- 3Communication is a vital part of our peace of mind; what specific protocols or channels are in place to ensure families are kept informed about their loved one's health and any facility-wide updates?
- 4While the staffing rating is excellent, how does the team ensure that administrative transparency and safety standards are maintained consistently across all shifts?
- 5In the event of a medical emergency, what is your specific protocol for stabilizing a resident and communicating with the family during the transition to a hospital?
- 6How do you balance the high-quality environment of the facility with the need for rigorous oversight to address the recent concerns regarding operational safety?
Personalized based on this facility's data
Key Review Excerpts
“I had to put my dad some place that he would be able to meet his needs and also someplace that understood what being a veteran means and this place meets every thing and more! Everyone cares, the staff is absolutely AMAZING.”
“The Department of Health is investigating the facility for repeatedly breaching patient safety, dignity, and care policies. Furthermore, facility leadership, such as the Director of Nursing (DON), commandant, and various upper management members, were revealed by the department for hiding and providing false information about a preventable incident that led to a resident's accidental death.”
“Wonderful facility. I have visited many nursing homes in the area and this one is one of the best in Pittsburgh. Some of the kindest people work here. Highly recommend!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with the most serious involving abuse prevention and accident hazards that prompted family reports. The facility shows recurring problems with care planning, safety hazards, and resident rights issues across multiple surveys. While all deficiencies show correction dates, the pattern of complaints and repeated safety concerns in areas like accident prevention suggests families should thoroughly investigate current conditions before visiting.
Sep 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2025Routine20
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
May 10, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 10, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jan 6, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 28, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Nov 28, 2023
$245,564
Ownership & Operations
Who Operates This Facility
Southwestern Veterans Center
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit dmva.pa.gov
Medicare data downloads
Original nursing home datasets
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