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Assisted Living

Juniper Village at Spicewood Summit

Families consistently rate this highly — reviewers highlight exceptional activities and social engagement. Schedule a visit to confirm the fit.

4401 Spicewood Springs Rd, Mesa Trails · Austin, TX 78759109 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 89 Google reviews

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What this means for your family

This facility is an excellent choice if your loved one thrives on social engagement and a robust activities calendar, as the programming is a clear standout. However, if your loved one has high-acuity needs requiring immediate assistance, you should specifically ask management about their current plan for ensuring timely call-light responses and adequate floor staffing.

Google Reviews

Google Reviews

89 reviews on Google
Juniper Village is highly regarded for its exceptionally warm, engaging activities program and a compassionate, long-term staff that treats residents like family. While many families praise the facility's 'home-like' atmosphere and excellent rehab services, some recent reviews highlight critical concerns regarding slow call-light response times and inconsistent caregiver training.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0Activities10.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Exceptional activities and social engagement
  • Compassionate and dedicated nursing/rehab staff
  • Clean and beautiful well-maintained facility
  • Strong sense of community and 'home-like' feel

Concerns

  • Slow response times to call lights/buttons (mentioned by 3 reviewers)
  • Inconsistent caregiver training and professionalism (mentioned by 2 reviewers)
  • Staffing shortages impacting quality of care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'18(1)'20(3)'22(5)'24(5)'26(8)

Distribution · 115 analyzed

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46 reviews posted between Nov 24, 2025Nov 29, 2025 · 46 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard such wonderful things about the social atmosphere here; what are some of the favorite community activities that residents participate in together?
  • 2The facility looks beautiful and so well-maintained; how does the team ensure the environment stays feeling like a cozy, 'home-like' space for everyone?
  • 3With the nursing and rehab staff being such a highlight for many, how do you ensure consistent, high-quality care and training for all caregivers on every shift?
  • 4In the event of a medical emergency or if someone needs assistance during the night, what is the protocol for ensuring a quick response to call lights?
  • 5How does the staff manage the balance of providing personalized attention to each resident during busier times of the day?
  • 6We'd love to know more about how the community fosters a sense of belonging for new residents as they transition into the village.

Personalized based on this facility's data


Key Review Excerpts

Shelly the Activities Director is top notch!!! She puts her heart and soul into keeping this community fun and active mind, body, and soul.

Family member · 2025★★★★★

The rehab department also deserves recognition. They work hard to help patients meet their goals, and their positive attitude and professionalism make a re

Rehab patient's family · 2025★★★★★

They have a call button to use if you need help, but the average wait time for a response is over an hour. That may be OK for some routine calls, but not for important situations.

Resident/Patient · 2025★★☆☆☆
Source: 89 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
2deficiencies

Key Findings

Juniper Village at Spicewood Summit has faced past citations regarding fire safety maintenance and administrative compliance, including a recent administrative penalty. While previous life safety issues were corrected in 2021, more recent enforcement actions highlight deficiencies in resident service planning and emergency preparedness training.

Dec 1, 2025Enforcement
PenaltyReport

Administrative Penalty — 553.259(b): The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time. 553.275(n)(1-5): The facility failed to provide the required emergency preparedness and response plan training and conduct drills.

Jan 21, 2021Routine

Life Safety Code (2 violations)

Life Safety CodeCorrected Feb 15, 2021

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Life Safety CodeCorrected Feb 15, 2021

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sh Opco Spicewood Springs LLC

Organization Type

for profit

Management Company

WATERCREST COMMUNITY MANAGEMENT, LLC

Administrator

SCOTTIE CASEY

Source: State licensing data

Contact

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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