Seagate Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 497 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in NY · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · $222,897 in fines · Abuse citation
What this means for your family
While the facility is physically beautiful and offers strong rehabilitation therapy, there is a concerning pattern of communication breakdowns regarding medical emergencies. I strongly advise that you establish a clear, documented communication plan with the social worker and nursing management upon admission, and conduct frequent, unannounced visits to monitor your loved one's care.
Google Reviews
Google Reviews
497 reviews on Google“Seagate Rehabilitation and Nursing Center is frequently praised for its cleanliness, modern aesthetic, and stunning ocean views, with many families highlighting the facility's hotel-like atmosphere. While numerous reviewers commend the nursing and rehabilitation staff for their professionalism and attentiveness, there is a recurring pattern of serious complaints regarding communication failures, neglect, and poor management of medical emergencies. Families should carefully weigh the positive reports of physical therapy progress against the critical concerns regarding administrative transparency and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Scenic ocean and beach views
- Welcoming and professional front-desk and security staff
Concerns
- Communication failures regarding medical status and hospital transfers (mentioned by 3 reviewers)
- Neglect, including reports of bedsores and hygiene issues (mentioned by 3 reviewers)
- Staffing shortages and unprofessional behavior by some nursing/administrative staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 360 residents, how do you ensure consistent, personalized communication with families regarding a loved one's medical status and any potential hospital transfers?
- 2I noticed the facility has a high volume of residents; what specific protocols are in place to ensure that daily hygiene needs and skin integrity checks are consistently met for every individual?
- 3Could you walk me through your current staffing model and how you manage shift coverage to ensure that residents receive timely attention, especially during peak hours?
- 4I see that the facility is very well-maintained and offers beautiful ocean views; how do you incorporate these scenic spaces into the daily activity schedule to keep residents engaged?
- 5I appreciate that the leadership team is active in responding to feedback online; how do you use that family input to improve your internal medication management and care coordination processes?
- 6In the event of a medical concern, what is the standard procedure for notifying family members, and how do you ensure that information remains transparent and timely?
Personalized based on this facility's data
Key Review Excerpts
“The facility is extremely dirty—the resident rooms, day room, and even the rugs are filthy and carry a strong, unpleasant odor. It is clear that cleanliness is not being maintained.”
“The staff refused to seek outside medical attention for him when I asked to have him brought to the hospital later to find out he was severely ill. I even overheard the staff yelling at him while I was outside his door.”
“My grandfather has passed in their care and when asked what happened, my family was told there were “a lot of complications”. Residences said he was fine when they just seen him!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 4 deficiencies, including serious concerns about resident abuse and inadequate nursing staffing levels. The facility shows recurring problems with care planning and assessment, fire safety systems, and quality of care issues. While all deficiencies have reported correction dates, the pattern of complaints and repeated violations in core care areas like resident protection and staffing warrant careful consideration during any visit.
Oct 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 28, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Oct 28, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Sep 13, 2022Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nov 8, 2019Routine7
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Oct 8, 2025
$103,685
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,587
Fine
Oct 2, 2023
$4,587
Fine
Sep 25, 2023
$4,545
Fine
Sep 18, 2023
$4,587
Fine
Sep 11, 2023
$4,235
Fine
Sep 5, 2023
$3,882
Fine
Aug 14, 2023
$9,527
Ownership & Operations
Who Operates This Facility
Seagate Rehabilitation and Nursing Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 32
Ownership & Management
Owners
Berko, Shaindy
Owner
David, Rochel
Owner
Farkowitz, Esther
Owner
Friedman, Leah
Owner
Philipson, Avi
Owner
Rubenstein, David
Owner
Zupnick, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
497 reviews from families & visitors
Official Website
Visit seagaterehab.com
Medicare data downloads
Original nursing home datasets
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