The Chateau at Brooklyn Rehab and Nursing Center
Strong Medicare quality ratings; families often praise highly responsive and helpful concierge team. Still worth an in-person visit.
based on 509 Google reviews
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What this means for your family
The Chateau offers an impressive, modern environment with a highly responsive concierge team that can be a great asset for navigating your loved one's stay. However, given the serious reports regarding medication errors and staffing levels, we strongly advise families to maintain daily oversight of medical care and to verify that all prescribed medications are being administered on schedule.
Google Reviews
Google Reviews
509 reviews on Google“The Chateau at Brooklyn receives high praise for its modern, clean facility and a dedicated concierge team that actively addresses family concerns. While many families report excellent rehabilitation outcomes and attentive nursing care, there is a recurring pattern of serious complaints regarding medication management, understaffing, and occasional neglect of basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful concierge team
- Clean, modern, and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and professional administrative staff
Concerns
- Medication management errors and omissions (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Unpleasant odors and lack of cleanliness in patient rooms (mentioned by 3 reviewers)
- Inconsistent quality of nursing care and staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to make day-to-day improvements in the facility?
- 2Given the current staffing ratings, what specific steps are you taking to ensure that residents receive timely assistance when they press their call bells?
- 3Can you walk me through the safety protocols you have in place to ensure accuracy and consistency in medication administration for residents?
- 4I’ve read great things about your therapy programs, but how do you ensure that the same level of attention to detail is applied to the daily housekeeping and cleanliness of individual patient rooms?
- 5What does a typical daily schedule look like for residents here, and how do you encourage social interaction among those with different mobility levels?
- 6How do you monitor and maintain consistent quality of care across different shifts to ensure every resident feels supported regardless of the time of day?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team does a great job and really works with your individual needs. Lisa Campbell my CNA is a real quality person which makes her a real quality CNA.”
“I would highly recommend the rehab center because of how you’re treated with respect. They all listen and correct any issues that you bring to their attention.”
“The staff failed to give him his daily medications—something so basic, yet so critical to his health. This isn’t a small oversight — it’s pure negligence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across care planning, fire safety, and resident protection, with families filing complaints about abuse reporting and pharmacy services in 2024. The facility shows persistent issues with developing proper care plans across all three surveys (2019, 2022, 2024) and has ongoing fire safety violations. While all violations were reportedly corrected, the recurring nature of problems in core care areas suggests potential quality concerns worth investigating during your visit.
Jun 21, 2024Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 21, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 25, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 24, 2019Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Ownership & Operations
Who Operates This Facility
The Chateau at Brooklyn Rehab and Nursing Center
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 13 of 34
Ownership & Management
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Schwartz, Eliezer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
509 reviews from families & visitors
Official Website
Visit thechateaurehab.com
Medicare data downloads
Original nursing home datasets
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