Saybrook Landing
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
Saybrook Landing has a long-standing reputation for a compassionate, consistent staff and a clean environment. However, recent feedback suggests a decline in communication and responsiveness; families should ensure they have direct contact information for the care team and be prepared to advocate actively for their loved one's medical needs.
Google Reviews
Google Reviews
26 reviews on Google“Saybrook Landing receives high praise for its compassionate staff, clean environment, and effective rehabilitation services. However, recent reviews highlight significant concerns regarding communication between staff and families, as well as potential declines in patient outcomes and responsiveness to medical requests.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Consistent, non-agency staffing
Concerns
- Poor communication regarding medical updates and specialist coordination (mentioned by 2 reviewers)
- Decline in patient physical condition during stay (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a key focus for your team, how do you ensure consistent, personalized attention for residents throughout the day?
- 2We understand that coordinating care with outside specialists can be complex; what is your process for keeping families updated on medical changes and specialist appointments?
- 3With your focus on rehabilitation, how do you monitor and support a resident's physical progress to ensure they maintain their strength during their stay?
- 4Since you have a 5-star CMS rating, what specific programs or daily activities are in place that contribute most to the high quality of life for your residents?
- 5How does your nursing team communicate with families when a resident experiences a change in health status, and what is your protocol for involving us in those care decisions?
- 6What steps do you take to maintain the high standard of cleanliness and facility upkeep that residents currently enjoy?
Personalized based on this facility's data
Key Review Excerpts
“It is such a bright, happy, friendly place! And the workers take great care of their residents!”
“They have consistent staff, no agency, and it shows because they know what they're doing.”
“I talked with social worker twice Her reply was she doesn't do this the scheduler does. I still haven't met this person yet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saybrook Landing has a pattern of recurring safety and facility maintenance issues, with problems in fire safety systems, emergency exits, and electrical systems appearing across multiple surveys from 2019 to 2024. The facility has also had deficiencies in medication management and administrative oversight, and one family filed a complaint regarding accident prevention and supervision that triggered an inspection in 2023. While all identified issues have correction dates, the repetitive nature of safety violations across five years suggests ongoing maintenance challenges.
Jul 25, 2024Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nov 13, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 9, 2022Routine5
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 6, 2019Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Saybrook Landing
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 28 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit saybrook-landing.net
Medicare data downloads
Original nursing home datasets
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