Rae Ann Geneva
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · No penalties on record
What this means for your family
Rae Ann Geneva is highly regarded for its physical therapy and compassionate nursing staff, making it a strong candidate for rehabilitation. However, families should be vigilant regarding personal laundry management and should explicitly ask about the facility's protocol for call-light response times and weekend staffing levels to ensure your loved one's needs are met promptly.
Google Reviews
Google Reviews
82 reviews on Google“Rae Ann Geneva is widely praised for its clean, welcoming environment and a dedicated staff that frequently goes above and beyond to make residents feel at home. While the majority of families report excellent care and successful rehabilitation outcomes, there are isolated but serious concerns regarding occasional staffing shortages, communication issues with management, and inconsistent attention to hygiene and call-light response times.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Clean and well-maintained facility
- Effective physical therapy and rehabilitation programs
- Welcoming, family-friendly atmosphere
Concerns
- Occasional staffing shortages affecting response times (mentioned by 3 reviewers)
- Inconsistent hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Poor communication or unprofessionalism from management/social services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've noticed many families mention how warm and attentive the nursing staff is; how do you ensure that level of personal care is maintained during busy shifts?
- 2With the recent changes in state inspections, what specific steps is the facility taking to address the identified deficiencies and improve care quality?
- 3How does the management team ensure consistent communication with families regarding updates on a resident's well-being?
- 4What are the specific protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 5How do you manage housekeeping schedules to ensure that resident rooms and common areas remain consistently clean and well-maintained?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“As many facilities in area are short staffed it is hard to keep help, however Rae Annes does not use agency staffing allowing the staff to actually know there residents and their needs.”
“My husband Dean is currently a resident at RaeAnn in Geneva, for rehabilitation after breaking his hip. The physical therapy department is awesome. All the staff is very caring and they provide thoughtful personalized care.”
“My mom lied in bed for 15 minutes until cpr was started I would recommend you look into your staff I am pissed off”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 13 complaint-triggered deficiencies, indicating families have repeatedly reported issues. The most recurring problems involve resident assessment and care planning, infection control, and protection from abuse and neglect. While all violations show correction dates, serious issues like pressure ulcer care, nursing competency, and abuse reporting have persisted across multiple surveys, suggesting ongoing systemic problems that families should carefully consider.
Apr 16, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 20, 2026Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2025Routine15
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Rae Ann Geneva
for profit
Ownership & Management
Owners
Ra Assets Holdco LLC
Owner · Organization
Ra Investment Oh LLC
Owner (parent company) · Organization
Ra Opco LLC
Owner (parent company) · Organization
Gewirtz, Jonathan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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