Geneva Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (66%)
- High RN turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Worst in AOM HEALTHCARE chain
What this means for your family
While the facility is physically modern and offers private rooms, the recurring reports of slow response times and inconsistent medical oversight are significant red flags. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
60 reviews on Google“Geneva Center for Rehabilitation and Nursing receives highly polarized feedback, with recent reviews praising a clean, modern facility and attentive staff, while older or critical reviews highlight severe lapses in medical care and neglect. Families should be aware of recurring reports regarding slow call-light response times and inconsistent quality of nursing care, particularly during off-hours. While many residents and families report a positive, home-like experience, serious allegations regarding wound care and medication management warrant careful investigation by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- All-private rooms with private bathrooms
- Effective and fast-paced rehabilitation therapy
- Friendly and compassionate frontline nursing staff
Concerns
- Slow or unresponsive call light system (mentioned by 4 reviewers)
- Inconsistent or poor quality of medical/wound care (mentioned by 3 reviewers)
- Understaffing, particularly on third shift (mentioned by 3 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high responsiveness to online feedback; how do you apply that same level of communication when families have concerns about their loved one's daily care?
- 2With the rehabilitation program being a noted strength, how do you ensure that the high pace of therapy is balanced with the individual medical and wound care needs of residents who require more consistent monitoring?
- 3I understand that call light response times can sometimes vary; what is your current protocol for ensuring residents are attended to promptly, especially during the overnight hours?
- 4Since all rooms are private, how do you foster a sense of community and social engagement for residents outside of their rooms, and what does the daily activity schedule look like?
- 5I see there have been some recent challenges regarding dining; what steps are you taking to improve the quality of meals and the overall dining experience for residents?
- 6Given the recent focus on staffing levels, how do you ensure that there is adequate clinical oversight to maintain high standards of medication management and health safety?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was given the incorrect dose of her medication many times - thankfully her mind is sharp enough to catch it but there are many there who don't have that same mental capacity which makes it a dangerous situation.”
“A resident was screaming for help and they said he does that every night ignoring it. But I decided to check and the man was in distress at end of his bed.”
“The rooms are all private with your own bathroom with a shower. The rooms are cleaned every day and the housekeeping staff is wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Geneva Center has a concerning pattern of recurring deficiencies across all recent surveys, with families filing complaints that triggered investigations. The facility repeatedly struggles with resident care planning, pressure ulcer prevention, and fire safety systems across multiple years. While all violations show correction dates, the persistent recurrence of similar issues in care planning and safety infrastructure suggests ongoing operational challenges that families should carefully evaluate before considering placement.
May 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 3, 2024Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
May 10, 2023Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2020Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Payment Denial
Jun 3, 2024
13-day denial
Ownership & Operations
Who Operates This Facility
Geneva Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Aom Healthcare
20 facilities nationwide
Chain avg rating: 2.6/5 · Rank 19 of 20 (Worst)
Ownership & Management
Owners
Goldstein, Jeffrey
Owner
Sherman, Lea
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit genevarehabnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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