Country Club Ret Center I I I
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 81 Google reviews

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What this means for your family
This facility has a long-standing reputation for a warm, family-like environment and excellent rehabilitation therapy. However, recent feedback indicates a decline in consistency, particularly regarding staffing levels and responsiveness. We strongly recommend visiting during off-hours and asking specific questions about how the facility manages medical emergencies and daily care needs during weekends and evenings.
Google Reviews
Google Reviews
81 reviews on Google“Country Club Retirement Center generally receives high praise for its warm, family-like atmosphere, dedicated nursing staff, and effective rehabilitation therapy programs. However, recent reviews from 2024 and 2025 highlight significant concerns regarding understaffing, slow response times, and inconsistent quality of care for residents with complex medical needs. While many families describe the facility as a 'hidden gem,' others have reported serious lapses in communication and patient monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Effective and compassionate rehabilitation therapy
- Clean and well-maintained facility grounds
- Engaging daily activities and social events
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inconsistent quality of medical care and monitoring (mentioned by 2 reviewers)
- Poor communication from management/marketing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you explain how your team manages response times during peak hours to ensure residents aren't waiting too long for assistance?
- 2We noticed some feedback regarding consistency in medical monitoring; what specific protocols do you have in place to ensure that medication management and health changes are tracked accurately for every resident?
- 3Since your rehabilitation therapy is highly regarded, how do you integrate those therapy goals into the daily social activities to keep residents engaged and active?
- 4What is your process for keeping family members updated on their loved one's care plan, and who is the primary point of contact if we have questions about management or administrative concerns?
- 5With a capacity of 73 residents, how do you balance the need for personalized medical attention with the social atmosphere that makes the facility feel like a community?
- 6Could you walk us through how your nursing team coordinates with outside physicians to ensure that medical care remains consistent and proactive?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are awesome I had mainly male nurses Ryan,Brian,James and Eugene and they were absolutely Awesome I also had Patty a couple of times and she too was great! Now to therapy they work you until you reach your potential and I'm greatful for that”
“I only have one problem and that's with my dinners. They're usually cold and mis”
“Never can find help when you need it don't have enough staff nurses have rude to family they are nice to get your family in their and then watch out it all changes”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent safety and fire protection issues spanning multiple years, with families filing complaints about accident hazards and medication errors. The most recurring problems involve fire safety systems (sprinklers, smoke barriers, exit doors), accident prevention, and medication management. While all deficiencies show correction dates, the pattern of repeated fire safety violations and five complaint-triggered reports suggests ongoing operational challenges that families should discuss during visits.
Feb 13, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 9, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2023Routine6
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Country Club Ret Center I I I
for profit
Chain Affiliation
Country Club Rehabilitation Campus
7 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 7
Ownership & Management
Owners
Holland Group II, Ltd
Owner · Organization
Holland, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit countryclubretirementcampus.com
Medicare data downloads
Original nursing home datasets
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