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Nursing HomeMedicaid

Country Club Ret Center I I I

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

925 E 26th St, Ashtabula, OH 4400473 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 81 Google reviews

5
4
3
2
1
Country Club Ret Center I I I Nursing Home in Ashtabula, OH — Street View
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What this means for your family

This facility has a long-standing reputation for a warm, family-like environment and excellent rehabilitation therapy. However, recent feedback indicates a decline in consistency, particularly regarding staffing levels and responsiveness. We strongly recommend visiting during off-hours and asking specific questions about how the facility manages medical emergencies and daily care needs during weekends and evenings.

Google Reviews

Google Reviews

81 reviews on Google
Country Club Retirement Center generally receives high praise for its warm, family-like atmosphere, dedicated nursing staff, and effective rehabilitation therapy programs. However, recent reviews from 2024 and 2025 highlight significant concerns regarding understaffing, slow response times, and inconsistent quality of care for residents with complex medical needs. While many families describe the facility as a 'hidden gem,' others have reported serious lapses in communication and patient monitoring.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean8.0Activities9.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Warm, attentive nursing and aide staff
  • Effective and compassionate rehabilitation therapy
  • Clean and well-maintained facility grounds
  • Engaging daily activities and social events

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Inconsistent quality of medical care and monitoring (mentioned by 2 reviewers)
  • Poor communication from management/marketing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42018(12)4.92019(45)5.02021(1)3.02022(2)3.02024(6)4.02025(4)5.02026(4)

Distribution · 74 analyzed

5
62
4
4
3
1
2
1
1
6
31 reviews posted between Jul 29, 2019Aug 3, 2019 · 30 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that staffing levels are a priority for us, could you explain how your team manages response times during peak hours to ensure residents aren't waiting too long for assistance?
  • 2We noticed some feedback regarding consistency in medical monitoring; what specific protocols do you have in place to ensure that medication management and health changes are tracked accurately for every resident?
  • 3Since your rehabilitation therapy is highly regarded, how do you integrate those therapy goals into the daily social activities to keep residents engaged and active?
  • 4What is your process for keeping family members updated on their loved one's care plan, and who is the primary point of contact if we have questions about management or administrative concerns?
  • 5With a capacity of 73 residents, how do you balance the need for personalized medical attention with the social atmosphere that makes the facility feel like a community?
  • 6Could you walk us through how your nursing team coordinates with outside physicians to ensure that medical care remains consistent and proactive?

Personalized based on this facility's data


Key Review Excerpts

The nurses are awesome I had mainly male nurses Ryan,Brian,James and Eugene and they were absolutely Awesome I also had Patty a couple of times and she too was great! Now to therapy they work you until you reach your potential and I'm greatful for that

Rehab patient · 2024★★★★★

I only have one problem and that's with my dinners. They're usually cold and mis

Long-term resident · 2024★★★★

Never can find help when you need it don't have enough staff nurses have rude to family they are nice to get your family in their and then watch out it all changes

Family member · 2024☆☆☆☆
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
12.1%
OH
28.2%
Ashtabula
50.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility40.3%
Worse than Avg
Here
40.3%
US
93.4%
OH
92.6%
Ashtabula
98.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility53.7%
Worse than Avg
Here
53.7%
US
95.5%
OH
94.5%
Ashtabula
98.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
19.4%
OH
21.6%
Ashtabula
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
15.3%
OH
6.9%
Ashtabula
4.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
14.4%
OH
5.8%
Ashtabula
4.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility11.9%
Worse than Avg
Here
11.9%
US
79.8%
OH
75.6%
Ashtabula
89.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility18.6%
Worse than Avg
Here
18.6%
US
81.8%
OH
78.4%
Ashtabula
91.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Ashtabula
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
2 complaint-triggered

This facility has persistent safety and fire protection issues spanning multiple years, with families filing complaints about accident hazards and medication errors. The most recurring problems involve fire safety systems (sprinklers, smoke barriers, exit doors), accident prevention, and medication management. While all deficiencies show correction dates, the pattern of repeated fire safety violations and five complaint-triggered reports suggests ongoing operational challenges that families should discuss during visits.

Feb 13, 2026Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 13, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 6, 2025Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 9, 2024Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 3, 2023Routine
6
0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Minimal · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Country Club Ret Center I I I

Organization Type

for profit

Chain Affiliation

Chain Name

Country Club Rehabilitation Campus

Chain Size

7 facilities nationwide

Chain avg rating: 3.1/5 · Rank 2 of 7

Ownership & Management

Owners

Holland Group II, Ltd

Owner · Organization

31%

Holland, John

Owner

35%

Key personnel

Harris, JanetOfficer / DirectorAl-Shahed, AbdallahManagerHarris, JanetManagerKoltsov, ArkadiyManagerHolland Group II, LtdAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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