Nursing HomeMedicaid Needs closer review

Santa Monica Rehabilitation Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1338 20th Street, Mid-City · Santa Monica, CA 90404|144 beds|Licensed & active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 34 Google reviews

(310) 255-2800 Directions Website

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9flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Special Focus Facility (under heightened CMS scrutiny)
Abuse citation on record
Low overall rating (1/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (2/5 stars)
6 Medicare penalties on record
Above-median findings in the latest survey (38 vs median 13)
Staff turnover reported at 56%
RN turnover reported at 64%

Source: Medicare data

What this means for your family

Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.

Google Reviews

36 public Google reviews available

Families often praise the facility for its compassionate nursing staff and effective physical therapy programs, particularly for post-surgical recovery. However, there are significant concerns regarding inconsistent communication from administrative staff and potential issues with staffing levels affecting the quality of care.

Quality Themes

Tap a score for details

Strengths

Compassionate and skilled nursing staff
Effective physical and occupational therapy
Welcoming and helpful admissions process
Clean and well-maintained environment

Concerns

Inconsistent communication from social workers and administration (mentioned by 3 reviewers)
Staffing shortages impacting quality of care (mentioned by 2 reviewers)
Difficulty reaching staff via telephone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 36 analyzed

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
2With the recent updates to your facility, what specific steps are being taken to address the staffing levels and ensure there is always enough support for the residents?
3What is the best way for our family to stay in regular contact with the social workers and administration to ensure we are all on the same page regarding care?
4If a medical emergency were to happen during the night, what is the specific protocol for notifying the family and providing immediate care?
5We've read that the environment here is very clean and well-maintained; could you tell us more about the daily cleaning and upkeep schedule?
6What kind of daily activities or social programs do you have planned to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“My mother in law had hip surgery and was treated with the most respectful kindness we all want our parents to be given. I want to thank each and every person here, my heart is full, they treated her with so much love, she was happy the entire time.”

Long-term resident's family · 2025★★★★★

“The staff here is really great and went above and beyond in giving her care. She mostly speaks Hindi and they helped figuring out how to play movies on the tv in her language, they all do a great job treating her with care.”

Long-term resident's family · 2025★★★★★

“The facility was a complete horror! It 1st started when admissions supervisor doesn’t return your calls nor is ever available to provide information.”

Short-term rehab family member · 2023★☆☆☆☆

Source: 36 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.44hrs

58%

Registered nurses for medical care

Total Nursing

4.02hrs

98%

All nurses + aides combined

Staff Turnover

56%

Lower is better (< 30% = good)

RN Turnover

64%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

19.0%

10.2%

Los angeles

8.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

19.5%

13.7%

Los angeles

12.7%

Residents whose walking got worse

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

14.1%

9.8%

Los angeles

8.6%

Residents with depression symptoms

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

12.8%

7.3%

Los angeles

9.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

93.5%

98.6%

Los angeles

98.7%

Residents needing more daily help over time

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

13.9%

10.2%

Los angeles

12.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

79.8%

93.2%

Los angeles

91.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

94.4%

Los angeles

92.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.5%

Los angeles

2.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

208findings in history

6penalties

Latest survey: 38 · well above CA avg (15.4)

127 complaint-triggered findings

$144,692 in fines

This facility shows a concerning pattern of repeated violations primarily triggered by families filing complaints about resident safety, staffing adequacy, and medication management. The most frequent issues involve protecting residents from accidents and hazards, ensuring adequate nursing staff competency, and proper medication handling. While all cited deficiencies have correction dates, the recurring nature across multiple surveys suggests ongoing struggles with consistent quality care, warranting careful consideration before placement.

May 21, 2026Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 24, 2026Complaint4 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 11, 2026Complaint2 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

Feb 25, 2026Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 17, 2026Complaint1 finding

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jan 15, 2026Complaint1 finding

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Federal Penalties

Fine

Aug 21, 2025

$37,310

Fine

Feb 6, 2025

$78,787

Payment Denial

Feb 6, 2025

33-day denial

Fine

Jan 8, 2024

$27,067

Payment Denial

Jan 8, 2024

60-day denial

Fine

Jul 17, 2023

$13,635

Ownership & Operations

Who Operates This Facility

Owner / Operator

Santa Monica Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

1338 Santa Monica Partners LLC

Owner · Organization

50%

Santa Monica Rehab Holldings LLC

Owner · Organization

15%

Bercovich, Ezequiel

Owner

20%

Zenou, Adam

Owner

15%

Chueke-Bercovich, Sara

Owner (parent company)

Horowicz, Avi

Owner (parent company)

15%

Key personnel

Bercovich, EzequielManagerRuber, NuritManagerWang, ShuoManagerMenlo Trust U/t/d February 22, 1983Adp of the SnfMiracle Mile Properties LpAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(310) 255-2800

santamonicahealthcarecenter.com

1338 20th Street

Santa Monica, CA 90404

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

34 reviews from families & visitors

Official Website

Visit santamonicahealthcarecenter.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Facilities To Compare

These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.

Santa Monica Health Care Center

< 1 mi