Nursing HomeMedicaid

Santa Monica Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1320 20th Street, Mid-City · Santa Monica, CA 90404|59 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 33 Google reviews

(310) 829-4301 Directions Website

Street View

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What this means for your family

This facility is an excellent choice for post-surgical rehabilitation due to its highly praised physical therapy and compassionate nursing staff. However, you should proactively follow up on all administrative requests, as multiple families have struggled with unresponsive social workers and communication gaps.

Google Reviews

33 reviews on Google

“Families often praise the facility for its compassionate nursing staff and effective physical therapy programs, particularly for post-surgical recovery. However, significant concerns exist regarding inconsistent communication from the admissions and social services teams, as well as reports of understaffing affecting the quality of care.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Welcoming admissions process
Clean and well-maintained environment

Concerns

Poor communication from social workers and admissions (mentioned by 3 reviewers)
Inconsistent or slow response to patient needs (mentioned by 2 reviewers)
Difficulty reaching staff via telephone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 81 analyzed

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about your nursing and therapy teams; how do you ensure that level of attentive care stays consistent for every resident?
2When we need to reach someone regarding a care update, what is the best way to get a quick response from the social work or admissions team?
3Could you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
4What kind of daily activities or social outings do you have planned to keep the residents engaged and connected with each other?
5Since we value clear communication, how does the facility keep families updated on any changes in a resident's health or daily routine?
6We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data

Key Review Excerpts

“My mother in law had hip surgery and was treated with the most respectful kindness we all want our parents to be given.”

Long-term resident's family · 2025★★★★★

“The staff here is really great and went above and beyond in giving her care. She mostly speaks Hindi and they helped figuring out how to play movies on the tv in her language”

Long-term resident's family · 2025★★★★★

“The place is clean with people constantly sweeping/mopping/polishing the floors, etc.”

Rehab patient's family · 2021★★★★★

Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.53hrs

71%

Registered nurses for medical care

Total Nursing

4.61hrs

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

57%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

19.5%

13.7%

Los angeles

10.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

19.4%

10.7%

Los angeles

9.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

7.0%

Los angeles

8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility18.7%

Worse than Avg

Here

18.7%

15.3%

10.5%

Los angeles

9.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Los angeles

99.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.9%

Worse than Avg

Here

15.9%

14.4%

10.4%

Los angeles

12.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

79.8%

93.2%

Los angeles

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

81.8%

94.2%

Los angeles

94.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.8%

Worse than Avg

Here

2.8%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

1penalties

Near state avg (15.4)

14 complaint-triggered

This facility shows concerning patterns with families filing multiple complaints about basic care failures and safety hazards. The most recurring problems involve inadequate treatment and care delivery, safety hazards and accident prevention, and infection control issues. While all violations have correction dates, the repeated nature of core care deficiencies across multiple surveys and the high number of family-initiated complaints suggest persistent quality concerns that warrant careful consideration during your visit.

Jan 23, 2026Complaint1 finding

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Dec 31, 2025Complaint1 finding

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Sep 2, 2025Complaint3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 31, 2025Complaint2 findings

0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 30, 2025Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 13, 2025Routine8 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Payment Denial

Dec 28, 2023

3-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Santa Monica Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mariner Health Care

Chain Size

17 facilities nationwide

Chain avg rating: 2.9/5 · Rank 9 of 18

Ownership & Management

Owners

Gc Holding Company 2 LLC

Owner · Organization

99%

Grancare LLC