Pacific Post Acute
Strong Medicare quality ratings; families often praise outstanding physical and occupational therapy. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, specifically for those needing intensive PT or OT, as the therapy teams are frequently cited as top-tier. However, families should maintain close supervision of personal belongings and verify the responsiveness of the night staff, as some residents have experienced theft and delayed care during off-hours.
Google Reviews
Google Reviews
44 reviews on Google“Families considering Pacific Post Acute will find a facility highly praised for its exceptional physical and occupational therapy teams and a compassionate, hardworking nursing staff. While many reviewers highlight the clean environment and professional administration, there are serious, recurring allegations regarding theft of personal items and inconsistent responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Supportive and knowledgeable administration
Concerns
- Theft of personal belongings and money (mentioned by 2 reviewers)
- Slow response to call lights/unresponsive staff (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner uses personalized greetings and acknowledges specific family members mentioned in reviews. For negative feedback, they consistently attempt to move the conversation offline to address grievances privately.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community; how does the leadership team stay involved with the daily well-being of the residents?
- 2With such high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet an individual's specific recovery goals?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 4How does the nursing team prioritize responding to call lights, especially during busy shift changes or overnight hours?
- 5What steps does the facility take to ensure that residents' personal belongings and valuables are kept secure and accounted for?
- 6Could you tell us more about the daily activities and social opportunities available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team outstanding, she regained her strength and mobility in a relatively short period of time.”
“The staff's attitudes were exceptionally kind and professional. The physical rooms weren't the newest or largest but they were clean and the beds were very good.”
“My first impressions of Pacific Post acute was its a very nice looking place, clean and smells good, it doesn't smell like ur typical nursing home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pacific Post Acute has 73 deficiencies across 14 surveys with 18 complaint-triggered violations, indicating families have filed reports about care concerns. The facility shows persistent problems in resident rights, infection control, and medication management, with recent deficiencies in 2025 suggesting ongoing issues. While all violations show correction dates, the recurring nature of problems across multiple years and frequent family complaints raise quality concerns that warrant careful consideration during visits.
Sep 5, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 23, 2025Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 23, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 18, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jan 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 14, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Pacific Post Acute
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 45 (Best)
Ownership & Management
Owners
Pc Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit pacificpostacute.com
Medicare data downloads
Original nursing home datasets
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