Ocean Pointe Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $55,450 in fines
What this means for your family
This facility is an excellent choice for specialized rehabilitation, particularly for physical and speech therapy. However, families should be prepared to advocate for their loved ones regarding room maintenance and cleanliness, as recent reviews indicate inconsistencies in facility upkeep and noise levels.
Google Reviews
Google Reviews
28 reviews on Google“Families seeking rehabilitation services will find highly praised physical and speech therapy departments and a compassionate nursing staff. However, some reviewers have reported significant concerns regarding facility cleanliness, outdated equipment, and loud, disruptive environments in certain rooms.”
Quality Themes
Strengths
- Exceptional physical and speech therapy
- Compassionate and attentive nursing staff
- Professional and friendly administration
- Effective post-surgery rehabilitation
Concerns
- Issues with facility cleanliness and maintenance (mentioned by 2 reviewers)
- Loud and disruptive environment/roommates (mentioned by 2 reviewers)
- Poor communication from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or departments mentioned. For negative reviews, they use professional, empathetic language and emphasize privacy laws and commitment to safety.
Questions for Your Tour
- 1I noticed the administration is very responsive to feedback online; how does the leadership team involve families in the care planning process?
- 2The therapy services here have a great reputation; could you tell me more about how the physical and speech therapy programs are integrated into a resident's daily routine?
- 3What specific steps are being taken to ensure the facility stays well-maintained and that all common areas are kept consistently clean?
- 4How does the nursing staff manage communication with family members to ensure we are always updated on any changes in our loved one's health?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 6How do you handle roommate assignments to ensure that residents can enjoy a peaceful and quiet environment for resting?
Personalized based on this facility's data
Key Review Excerpts
“My elderly aunt, Joanne, was a resident at Ocean Pointe for the past two weeks, and our family was very pleased with the care she received. The staff is compassionate, attentive, and always went the extra mile to make her comfortable.”
“I'm only giving it 2 stars because the physical therapy was good and the nurses were nice. My mom was there for 6 weeks after surgery for a broken hip. I visited often and it was always loud and the rooms and bathrooms were dingy and outdated”
“The staff was very [attentive]. After the third time in six years, the social worker at Cedar Sinai Hospital suggested Ocean Pointe and after reading the reviews, I went to visit and decided Yes. And it was one of the best decisions we ever made for his care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ocean Pointe Healthcare Center has concerning patterns with families filing 25 complaints that triggered inspections, revealing recurring issues with resident rights, care planning, and nursing staffing. The facility struggles with persistent problems in medication management, infection control, and emergency preparedness across multiple surveys. While all deficiencies show correction dates, the high volume of complaints and repeat violations in critical care areas suggest ongoing operational challenges that warrant careful consideration before placement.
Mar 24, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 30, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 14, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 13, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Sep 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Mar 15, 2024
$55,450
Payment Denial
Mar 15, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Ocean Pointe Healthcare Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 27 of 34
Ownership & Management
Owners
Asms, LLC
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Jacaranda Healthcare Group LLC
Owner (parent company) · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit oceanpointehealth.com
Medicare data downloads
Original nursing home datasets
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