Santa Fe Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
This facility's therapy and nursing teams are highly regarded for their compassion and ability to aid in physical recovery. However, families should be vigilant about hygiene standards and ensure that call lights are being answered promptly, as some reviewers have noted issues with neglect and odor.
Google Reviews
Google Reviews
30 reviews analyzed“Families considering Santa Fe Health & Rehabilitation Center will find a facility highly praised for its compassionate, family-like nursing and therapy staff. While many residents thrive in the rehab and long-term care programs, there are serious, recurring reports regarding hygiene issues and inadequate responsiveness to patient needs during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Warm, family-like atmosphere
- Strong communication with family members
Concerns
- Issues with hygiene and odor (urine/waste) (mentioned by 2 reviewers)
- Staffing shortages affecting responsiveness (mentioned by 2 reviewers)
- Neglect regarding basic needs like hydration or timely assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated language for positive reviews and shifts to a defensive or dismissive tone when dealing with negative or unidentifiable feedback. While they attempt to offer a direct contact for serious complaints, the positive responses lack genuine personalization.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What specific protocols do you have in place to ensure the facility stays fresh and clean, especially in the resident living areas?
- 3How do you manage staffing levels to ensure that residents receive timely assistance with basic needs like hydration and mobility throughout the day?
- 4Can you tell us about the daily activities and social programs available to help residents stay engaged and connected with others?
- 5In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
- 6We noticed you are very active in communicating with families; what is the best way for us to stay updated on our loved one's daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff is really good: helpful, cheerful, quick to respond, kind and friendly. Very thankful!”
“He arrived barely able to get around, but when he left he was getting around with a walker. Sharon, Shawn, Roger and Teresa were wonderful in PT/OT.”
“He has been there for three years and has not had to go to the ER once. Words can not express”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with food safety, heating systems, and infection control that persist across multiple years, indicating systemic issues. Families have filed complaints resulting in citations for medication management, infection control, and medical records handling. While all deficiencies show correction dates, the repeated violations in key areas like food safety (cited in 2022, 2024, and 2025) and heating systems suggest ongoing operational challenges that families should carefully consider.
Dec 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 21, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 15, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 4, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Palo Pinto County Hospital District
for profit
ADVANCED HCS
JOSEPH M M VERNON
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 8 of 30
Ownership & Management
Owners
Palo Pinto County Hospital District
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit ahstexas.com
Medicare data downloads
Original nursing home datasets
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