Hilltop Park Rehabilitation and Care Center
Limited public data on Hilltop Park Rehabilitation and Care Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 65 Google reviews
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What this means for your family
While this facility has a history of excellent therapy and friendly staff, recent reviews indicate a dangerous decline in care standards and management stability. If you choose this facility, you must closely monitor hygiene, responsiveness to call lights, and the consistency of staff presence, especially on weekends.
Google Reviews
Google Reviews
65 reviews analyzed“Families should exercise extreme caution due to recent reports of severe neglect, including hygiene issues, unresponsiveness to call lights, and high staff turnover under new leadership. While some long-term reviews praise the therapy team and friendly atmosphere, recent experiences highlight critical failures in basic care and medical communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly qualified physical therapy staff
- Friendly and compassionate nursing aides
- Clean and well-maintained facility (in older reviews)
- Engaging activity programs
Concerns
- Severe neglect regarding hygiene and call light responsiveness (mentioned by 3 reviewers)
- High staff turnover and poor management/administration (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
- Inadequate staffing on weekends (mentioned by 2 reviewers)
- Presence of pests/insects in resident areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; how do you tailor rehabilitation plans to help residents stay active?
- 2What kind of daily activities or social programs do you have planned to keep residents engaged with one another?
- 3How do you ensure that call lights are answered promptly, especially during the weekends or overnight shifts?
- 4Could you tell us a bit about your meal service, specifically how you ensure food stays at the right temperature and meets different dietary needs?
- 5What steps does your management team take to maintain consistent staffing and ensure a stable, familiar environment for the residents?
- 6How do you manage cleanliness and pest control within the resident rooms and common areas to keep the facility well-maintained?
Personalized based on this facility's data
Key Review Excerpts
“A top flight therapy staff consisting of Sonja, Emily, Kaitlin, Samantha, Allen, plus others. I highly recommend anybody because they are extremely qualified in their particular fields.”
“If I could give a review less than 1 i would! Do not put your family member in this place! Recently there has been almost 100% turnover of staff due to a new administrator who's making things very difficult for the staff.”
“When you push your call button, a tech may or may not come in time to take you to the bathroom. Accidents happen. So they tell you they’ll put you in an adult diaper but if they don’t get back in time, they tell you just to pee in your diaper, and they’ll change you when they do get to you.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Hilltop Park Rehabilitation and Care Center had one Life Safety Code violation recorded in September 2023 regarding smoke detector sensitivity checks, which was corrected by September 22, 2023. There are currently no active enforcement actions listed for this facility.
Sep 7, 2023Routine
Life Safety Code (1 violations)
The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.
Ownership & Operations
Who Operates This Facility
Pmg Opco Hilltop LLC
for profit
SHELBI DOWDY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit hilltopparkrehab.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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