Hilltop Park Rehabilitation and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $102,810 in fines · Very few deficiencies
What this means for your family
While this facility has a history of excellent therapy and friendly staff, recent reviews indicate a dangerous decline in care standards and staffing stability. If you choose this facility, you must closely monitor hygiene, call button response times, and the consistency of the nursing staff.
Google Reviews
Google Reviews
63 reviews analyzed“Families should exercise extreme caution due to recent reports of severe neglect, including failure to assist with hygiene, high staff turnover, and inadequate response to medical needs. While some long-term reviews praise the therapy team and specific friendly staff members, recent feedback highlights critical issues with sanitation, pest presence, and management-driven instability.”
Quality Themes
Tap a score for detailsStrengths
- Highly qualified physical and speech therapy staff
- Friendly and compassionate individual caregivers
- Clean and modern facility entrance
- Engaging activities and holiday celebrations
Concerns
- Severe neglect regarding hygiene and call button response (mentioned by 3 reviewers)
- High staff turnover and management instability (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 3 reviewers)
- Presence of pests (roaches/spiders) in living areas (mentioned by 2 reviewers)
- Inadequate staffing on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and speech therapy teams; could you tell us more about how they work with residents on their recovery goals?
- 2With the facility being so large, what is your process for ensuring call buttons are answered promptly and that residents' hygiene needs are met throughout the day?
- 3How does the care team manage staffing levels on the weekends to ensure the same level of attention is provided as during the week?
- 4We'd love to hear more about the holiday celebrations and social activities you host to keep the residents engaged with one another.
- 5What steps are being taken to ensure consistent food quality and temperature during meal times?
- 6How does the nursing staff communicate important medical updates or changes in condition to family members?
Personalized based on this facility's data
Key Review Excerpts
“A top flight therapy staff consisting of Sonja, Emily, Kaitlin, Samantha, Allen, plus others. I highly recommend to anybody because they are extremely qualified in their particular fields.”
“If I could give a review less than 1 i would! Do not put your family member in this place! Recently there has been almost 100% turnover of staff due to a new administrator who's making things very difficult for the staff.”
“When you push your call button, a tech may or may not come in time to take you to the bathroom. Accidents happen. So they tell you they’ll put you in an adult diaper but if they don’t get back in time, they tell you just to pee in your diaper, and they’ll change you when they do to you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues in resident assessment and care planning, fire safety systems, and infection control. The facility shows a pattern of repeated deficiencies across surveys, including problems with sprinkler systems, fire alarms, accurate resident assessments, and nursing staff information posting. While all violations have correction dates, the persistence of similar issues across multiple inspections suggests ongoing operational challenges that warrant careful consideration.
Mar 17, 2026Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Sep 4, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 14, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 22, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Feb 14, 2025
$102,810
Ownership & Operations
Who Operates This Facility
Parker County Hospital District
for profit
PMG OPCO HILLTOP LLC
NORMAN WARD
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 19
Ownership & Management
Owners
Parker County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit hilltopparkrehab.com
Medicare data downloads
Original nursing home datasets
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