Holland Lake Rehabilitation and Wellness Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab programs. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
The facility's physical therapy team is a standout strength and highly recommended for post-surgical recovery. However, families must be extremely vigilant regarding hygiene and medication schedules, as multiple recent reviews highlight dangerous lapses in basic nursing care and understaffing during mid-shifts.
Google Reviews
Google Reviews
63 reviews analyzed“Families seeking rehabilitation services will find a highly-regarded physical therapy department that consistently helps patients regain mobility and independence. However, there are serious, recurring reports of neglect regarding hygiene, medication administration, and wound care, alongside significant concerns regarding understaffing on certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab programs
- Compassionate and attentive daytime nursing staff
- Clean and welcoming facility atmosphere
- Friendly and professional administrative staff
Concerns
- Neglect regarding hygiene and wound care (bedsores) (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
- Understaffing, particularly on mid-shifts and weekends (mentioned by 3 reviewers)
- Poor communication from nursing/desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews, often using identical phrasing regardless of the reviewer's specific comments. While they do attempt to address negative reviews with apologies or contact information, the positive engagement lacks true personalization.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; can you tell us more about how those are tailored to a resident's specific recovery goals?
- 2Since we want to ensure consistent care, what specific protocols do you have in place to ensure medications are administered accurately and on schedule, especially during mid-shifts and weekends?
- 3How does the nursing team approach routine hygiene and skin integrity checks to ensure residents are comfortable and well-cared for?
- 4What is the best way for us to stay in regular, clear communication with the nursing staff and the front desk regarding our loved one's daily updates?
- 5Could you tell us a bit about the dining experience and how much input residents have regarding their meal options and nutrition?
- 6In the event of a medical emergency during the night or on a weekend, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The PT department was absolutely amazing! It’s hard to deal with people in severe pain but they did it without any complaints.”
“My mother is now in the hospital with bed sores all over her back from not being cared for as responsible facilities should.”
“The experience so far with the morning shift and overnight shift has been extraordinary. The most compassionate people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across multiple surveys, with families filing 4 complaints that triggered federal investigations. The most recurring issues involve fire safety systems, infection control, and dietary operations. While all deficiencies show correction dates, the pattern of repeated problems in fire safety and the recent complaint-triggered issues regarding respiratory care and medication labeling suggest ongoing operational challenges that families should carefully evaluate.
Dec 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 2, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Routine5
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 31, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF HOLLAND LAKE, LLC
DONNA TILLMAN
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 31 (Best)
Ownership & Management
Owners
Prince, Derek
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit hollandlakerehabilitationandwellness.com
Medicare data downloads
Original nursing home datasets
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