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Nursing HomeMedicaid Investigative

Sandy Lake Rehabilitation and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1410 E Sandy Lake Rd, Coppell, TX 75019123 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 119 Google reviews

5
4
3
2
1
Sandy Lake Rehabilitation and Care Center Nursing Home in Coppell, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (16 vs median 8.0)
  • High staff turnover (64%)

Below average in Texas · Below recommended RN staffing · Below chain average · $23,677 in fines

Source: Medicare data

What this means for your family

The facility's exceptional activities program and skilled rehab therapists make it a wonderful choice for social engagement and physical recovery. However, you must verify their current protocols for medication tracking and hygiene, as multiple families have reported serious lapses in these areas.

Google Reviews

Google Reviews

119 reviews on Google
Families can expect highly compassionate nursing and therapy staff, with the activities program being a standout feature that keeps residents engaged. However, there are serious, documented concerns regarding hygiene, medication management, and staffing shortages that must be addressed during a tour.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean4.0Activities10.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Exceptional activities program and director
  • Compassionate and skilled nursing staff
  • Effective rehabilitation and physical therapy
  • Welcoming and professional administration

Concerns

  • Hygiene and cleanliness issues (soiled linens/beds) (mentioned by 3 reviewers)
  • Inadequate staffing levels (mentioned by 2 reviewers)
  • Medication management and organization errors (mentioned by 2 reviewers)
  • Food quality and menu variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.02020(4)5.02021(12)3.02022(6)4.42023(31)4.52024(24)4.62025(36)4.62026(9)

Distribution · 122 analyzed

5
98
4
7
3
1
2
1
1
15
18 reviews posted between Jul 30, 2023Aug 5, 2023 · 16 were 5-star

How They Respond to Reviews

83%response rate
Generic

The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While a few responses are personalized with names and specific details, the majority use identical phrasing regardless of the review's unique content.

Questions for Your Tour

  • 1We've heard wonderful things about your activities program; could you tell us more about what a typical week looks like for residents?
  • 2With the recent focus on improving care, what specific steps is the facility taking to ensure medication management and organization are handled with high precision?
  • 3How does the nursing team approach daily hygiene and linen changes to ensure every resident feels comfortable and clean?
  • 4What is your process for ensuring consistent staffing levels, especially during overnight shifts or weekends?
  • 5Can you describe the current meal planning process and how you are working to improve the variety and quality of the dining experience?
  • 6How does the clinical team coordinate care and respond to medical emergencies after regular business hours?

Personalized based on this facility's data


Key Review Excerpts

My father spent 8 days here recovering from sepsis, and a minor heart attack. Everyone we encountered in his short stay were kind, helpful, and very pleasant to around.

Rehab patient's family · 2026★★★★★

The 20 days of rehab really helped my 82 year old mom get back on her feet and be much more independent again.

Rehab patient's family · 2024★★★★★

I left them with her meds and when I went to pick her up they had no idea where they were. We had to dig in the draws for them.

Short-term resident's family · 2025☆☆☆☆
Source: 119 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.07hrs
75%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
TX
14.2%
Dallas
16.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
TX
2.5%
Dallas
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.3%
TX
14.9%
Dallas
17.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
14.4%
TX
16.1%
Dallas
18.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
19.5%
TX
18.4%
Dallas
16.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Mixed vs Avgs
Here
11.2%
US
15.4%
TX
9.4%
Dallas
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
81.8%
TX
89.2%
Dallas
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Better than Avg
Here
90.0%
US
79.7%
TX
88.0%
Dallas
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
TX
1.5%
Dallas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Well above state avg (9.1)
24 complaint-triggered
$23,677 in fines

This facility has significant recurring problems with 51 deficiencies across 12 surveys, with half triggered by family complaints. The most persistent issues involve accident prevention and safety hazards, medication management, and infection control, appearing repeatedly across multiple years. While the facility corrects violations when cited, the pattern of recurring problems in critical care areas and high complaint volume suggests ongoing quality concerns that families should carefully evaluate.

Aug 19, 2025Routine
22
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Jun 6, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

May 13, 2025Complaint
1
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Apr 17, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 27, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 9, 2025Complaint
1
0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Federal Penalties

Fine

Apr 17, 2025

$9,244

Fine

Jul 25, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallas County Hospital District

Organization Type

for profit

Management Company

CARE INN OF SANGER LLC DBA SANGER CARE LLC

Administrator

RHONDA D DILLARD

Chain Affiliation

Chain Name

Fundamental Healthcare

Chain Size

69 facilities nationwide

Chain avg rating: 2.8/5 · Rank 16 of 26

Ownership & Management

Owners

Dallas County Hospital District

Owner · Organization

100%

Forman, Murray

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Castaneda, EdmundoOfficer / DirectorCerise, FrederickOfficer / DirectorCare Inn of Sanger LLCManagerDillard, RhondaManagerHernandez, MiguelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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