Sandy Lake Rehabilitation and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (64%)
Below average in Texas · Below recommended RN staffing · Below chain average · $23,677 in fines
What this means for your family
The facility's exceptional activities program and skilled rehab therapists make it a wonderful choice for social engagement and physical recovery. However, you must verify their current protocols for medication tracking and hygiene, as multiple families have reported serious lapses in these areas.
Google Reviews
Google Reviews
119 reviews on Google“Families can expect highly compassionate nursing and therapy staff, with the activities program being a standout feature that keeps residents engaged. However, there are serious, documented concerns regarding hygiene, medication management, and staffing shortages that must be addressed during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional activities program and director
- Compassionate and skilled nursing staff
- Effective rehabilitation and physical therapy
- Welcoming and professional administration
Concerns
- Hygiene and cleanliness issues (soiled linens/beds) (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
- Medication management and organization errors (mentioned by 2 reviewers)
- Food quality and menu variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While a few responses are personalized with names and specific details, the majority use identical phrasing regardless of the review's unique content.
Questions for Your Tour
- 1We've heard wonderful things about your activities program; could you tell us more about what a typical week looks like for residents?
- 2With the recent focus on improving care, what specific steps is the facility taking to ensure medication management and organization are handled with high precision?
- 3How does the nursing team approach daily hygiene and linen changes to ensure every resident feels comfortable and clean?
- 4What is your process for ensuring consistent staffing levels, especially during overnight shifts or weekends?
- 5Can you describe the current meal planning process and how you are working to improve the variety and quality of the dining experience?
- 6How does the clinical team coordinate care and respond to medical emergencies after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“My father spent 8 days here recovering from sepsis, and a minor heart attack. Everyone we encountered in his short stay were kind, helpful, and very pleasant to around.”
“The 20 days of rehab really helped my 82 year old mom get back on her feet and be much more independent again.”
“I left them with her meds and when I went to pick her up they had no idea where they were. We had to dig in the draws for them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring problems with 51 deficiencies across 12 surveys, with half triggered by family complaints. The most persistent issues involve accident prevention and safety hazards, medication management, and infection control, appearing repeatedly across multiple years. While the facility corrects violations when cited, the pattern of recurring problems in critical care areas and high complaint volume suggests ongoing quality concerns that families should carefully evaluate.
Aug 19, 2025Routine22
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 13, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Federal Penalties
Fine
Apr 17, 2025
$9,244
Fine
Jul 25, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
CARE INN OF SANGER LLC DBA SANGER CARE LLC
RHONDA D DILLARD
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 16 of 26
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit sandylakerehabandcare.com
Medicare data downloads
Original nursing home datasets
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