Vista Ridge Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy team. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly skilled physical therapy team and engaging social activities. However, if your loved one has strict dietary requirements or requires frequent hygiene assistance, you must closely monitor their care, as multiple families have reported failures in managing specialized diets and timely incontinence care.
Google Reviews
Google Reviews
121 reviews on Google“Families looking for rehabilitation services will find a highly praised therapy team and active social programs, particularly for post-surgery recovery. However, there are serious, recurring allegations regarding neglect, specifically concerning hygiene, delayed response to call lights, and inconsistent dietary management for residents with specific medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy team
- Engaging activities and social events
- Clean and well-maintained facility
- Compassionate nursing and CNA staff members
Concerns
- Neglect regarding hygiene and timely changes (mentioned by 3 reviewers)
- Inconsistency in dietary needs and meal accuracy (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Facility/room maintenance and updates needed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; how would you describe the coordination between physical and occupational therapy for someone working on regaining mobility?
- 2With so many great social events mentioned by families, what does a typical weekly activity calendar look like for the residents here?
- 3How do you ensure that specific dietary needs and meal accuracy are strictly managed for every resident during mealtime?
- 4What protocols do you have in place to ensure call lights are answered promptly and that residents are assisted with hygiene and changes in a timely manner?
- 5Can you walk us through your process for medication management and how you ensure there are no errors in administration?
- 6In the event of a medical emergency after hours, what is the specific procedure for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is Awesome, Anne PT is Amazing. Melissa CNA Afternoon & Kay CNA Mornings on Hall 1 Are Wonderful & Kind.”
“The activity director Harriet is always smiling and caring and putting in so much work to make the residents feel at home and always having fun activities to keep them engaged.”
“My mother was given a tray of food the second day she was there and he is NPO as he has a feeding tube. We were told it was a new nurse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Ridge has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. Problems repeatedly involve respiratory care, care planning, and resident rights protection, with respiratory care deficiencies occurring across three separate surveys from 2023-2025. While all violations show correction dates, the recurring nature of issues—particularly respiratory care problems and a recent physical restraint violation—suggests ongoing care quality challenges that warrant careful investigation before placement.
Mar 19, 2026Routine7
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 26, 2025Complaint3
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 16, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 3, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 2, 2025
$10,348
Ownership & Operations
Who Operates This Facility
Pmg Opcolewisville, LLC
for profit
TOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC
KATHRYN CHAO
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 19
Ownership & Management
Owners
Bauder Family Investments, LLC
Owner · Organization
Boulware St James LLC
Owner · Organization
Steven Boulware Family Investments LLC
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit vistaridgenursing.com
Medicare data downloads
Original nursing home datasets
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