Nursing HomeMedicaid

Vista Ridge Nursing and Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy team. Still worth an in-person visit.

700 E. Vista Ridge Mall Dr., Lewisville, TX 75067|132 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 122 Google reviews

(972) 906-9789 Directions Website

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3flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
1 Medicare penalty on record
Staff turnover reported at 62%

Source: Medicare data

What this means for your family

Vista Ridge Nursing and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical and occupational therapy team and engaging activities and social events. Review the component ratings and current source records before deciding.

Google Reviews

122 public Google reviews available

Families looking for rehabilitation services will find a highly praised therapy team and active social programs, particularly for post-surgery recovery. However, there are serious, recurring allegations regarding neglect, specifically concerning hygiene, delayed response to call lights, and inconsistent dietary management for residents with specific medical needs.

Quality Themes

Tap a score for details

Strengths

Exceptional physical and occupational therapy team
Engaging activities and social events
Clean and well-maintained facility
Compassionate nursing and CNA staff members

Concerns

Neglect regarding hygiene and timely changes (mentioned by 3 reviewers)
Inconsistency in dietary needs and meal accuracy (mentioned by 3 reviewers)
Slow response times to call lights (mentioned by 2 reviewers)
Facility/room maintenance and updates needed (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 111 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about your therapy team; how would you describe the coordination between physical and occupational therapy for someone working on regaining mobility?
2With so many great social events mentioned by families, what does a typical weekly activity calendar look like for the residents here?
3How do you ensure that specific dietary needs and meal accuracy are strictly managed for every resident during mealtime?
4What protocols do you have in place to ensure call lights are answered promptly and that residents are assisted with hygiene and changes in a timely manner?
5Can you walk us through your process for medication management and how you ensure there are no errors in administration?
6In the event of a medical emergency after hours, what is the specific procedure for contacting physicians and coordinating urgent care?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team is Awesome, Anne PT is Amazing. Melissa CNA Afternoon & Kay CNA Mornings on Hall 1 Are Wonderful & Kind.”

Rehab patient · 2025★★★★★

“The activity director Harriet is always smiling and caring and putting in so much work to make the residents feel at home and always having fun activities to keep them engaged.”

Visitor · 2026★★★★★

Source: 111 Google reviews in the current analysis set; Google reports 122 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.82hrs

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

62%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility3.9%

Better than Avg

Here

3.9%

15.4%

9.6%

Denton

5.7%

Residents needing more daily help over time

↓ Lower is better

This Facility7.5%

Better than Avg

Here

7.5%

13.9%

15.8%

Denton

18.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

19.0%

13.4%

Denton

14.9%

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Mixed vs Avgs

Here

2.1%

12.8%

2.4%

Denton

1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

96.5%

Denton

89.6%

Residents whose walking got worse

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

14.1%

14.0%

Denton

16.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

88.9%

Denton

79.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.8%

88.0%

Denton

86.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Denton

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

28findings in history

1penalty

Latest survey: 6 · near TX avg (9.1)

14 complaint-triggered findings

$10,348 in fines

Vista Ridge has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. Problems repeatedly involve respiratory care, care planning, and resident rights protection, with respiratory care deficiencies occurring across three separate surveys from 2023-2025. While all violations show correction dates, the recurring nature of issues—particularly respiratory care problems and a recent physical restraint violation—suggests ongoing care quality challenges that warrant careful investigation before placement.

Apr 9, 2026Complaint3 findings

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 26, 2025Complaint3 findings

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 2, 2025Complaint1 finding

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 22, 2024Complaint1 finding

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 16, 2024Complaint5 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 3, 2024Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 2, 2025

$10,348

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pmg Opcolewisville, LLC

Organization Type

for profit

Management Company

TOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC

Administrator

KATHRYN CHAO

Chain Affiliation

Chain Name

Priority Management

Chain Size

38 facilities nationwide

Chain avg rating: 3.0/5 · Rank 10 of 19

Ownership & Management

Owners

Bauder Family Investments, LLC

Owner · Organization

33%

Boulware St James LLC

Owner · Organization

33%

Steven Boulware Family Investments LLC

Owner · Organization

33%

Bauder, Kelly

Owner (parent company)

Bauder, Parker

Owner (parent company)

Boulware, Thomas

Owner (parent company)

Walker, Katie

Owner (parent company)

Key personnel

Bauder, WilliamOfficer / DirectorBoulware, StevenOfficer / DirectorMiller, BobbieOfficer / DirectorPatel, ManojManagerRodriguez, GenevyManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(972) 906-9789

vistaridgenursing.com

drambo@prioritymgt.com

700 E. Vista Ridge Mall Dr.

Lewisville, TX 75067

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

122 reviews from families & visitors

Official Website

Visit vistaridgenursing.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.