Heritage Gardens Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in THE ENSIGN GROUP chain · $38,243 in fines · Abuse citation
What this means for your family
This facility's therapy and rehabilitation team is exceptional and highly recommended for post-acute recovery. However, families must be extremely vigilant regarding nursing care, specifically checking on medication schedules and ensuring adequate supervision during night shifts to prevent falls.
Google Reviews
Google Reviews
101 reviews on Google“Families can expect a highly skilled rehabilitation and therapy team that is frequently praised for helping patients regain mobility. While many reviewers highlight a warm, clean, and welcoming environment, there are serious, recurring reports of medical neglect, including falls, medication errors, and inadequate nighttime supervision.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Clean and well-maintained facility
- Kind and professional administrative staff
- Compassionate therapy team
Concerns
- Patient neglect and safety issues (falls/unattended) (mentioned by 3 reviewers)
- Inadequate staffing or slow response times during night/weekend shifts (mentioned by 2 reviewers)
- Unprofessional behavior by specific nursing staff (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
The owner uses a mix of generic templates for positive reviews and more personalized, empathetic responses for negative reviews. Recent responses show a specific effort by the new administrator to address serious grievances by introducing himself and inviting direct communication.
Questions for Your Tour
- 1I noticed the administration team is very responsive to feedback; how does the leadership team involve families in the care planning process?
- 2The therapy services here have such a great reputation; could you tell me more about how the rehabilitation team works with residents to meet their mobility goals?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule, especially during shift changes?
- 4How do you ensure that residents are closely monitored and attended to during the night and weekend shifts to prevent falls?
- 5Could you describe what a typical day looks like for residents, including the types of social activities and dining experiences you offer?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapists worked with him to strengthen his legs for walking. ... One thing I thought was incredible was everytime I had a concern it was resolved immediately”
“I was amazed by the staff. Every one I encountered had a smile and was so kind. The facility was very well kept and clean.”
“My grandmother was admitted and within less than 24 hours, she experienced neglect that resulted in a serious fall and a hospital stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints that triggered inspections, with serious concerns including resident abuse, inadequate nursing competency, and medication errors appearing as recently as 2025. The facility shows recurring problems across fire safety systems, infection control, and basic care areas like daily living assistance and treatment planning. While all deficiencies show correction dates, the pattern of ongoing complaints and repeat violations in critical areas like safety and nursing care suggests persistent quality issues that families should carefully consider.
Mar 9, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 9, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nov 6, 2024Routine8
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nov 6, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 8, 2025
$38,840
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
SAVOY HEALTHCARE INC
MORLEY PATERSON
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 75 of 84 (Worst)
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit heritagegardensrehab.com
Medicare data downloads
Original nursing home datasets
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