River Oaks Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight compassionate and professional administrative staff. Schedule a visit to confirm the fit.
based on 68 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly professional administrative staff. However, you should specifically inquire about their protocols for notifying families during medical emergencies and ask for clarification on their current staffing ratios to ensure consistent care.
Google Reviews
Google Reviews
68 reviews on GoogleRiver Oaks is widely praised for its warm, family-like atmosphere and a highly professional sales and administrative team that excels at guiding families through transitions. While many reviewers highlight the beautiful, clean facility and engaging activities, some families have reported serious concerns regarding communication during emergencies and occasional issues with staffing levels.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional administrative staff
- Clean, well-maintained, and beautiful facility
- Engaging social activities and community events
- Welcoming, family-oriented atmosphere
Concerns
- Communication lapses during medical emergencies (mentioned by 2 reviewers)
- Staffing levels and caregiver ratios (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members and event details mentioned in the reviews. They use a warm, professional tone and actively attempt to engage with dissatisfied customers by offering direct contact methods.
Questions for Your Tour
- 1It’s clear from the community's feedback that your staff is very professional and welcoming; how do you maintain that family-oriented atmosphere as the facility grows?
- 2We love how beautiful and well-maintained the facility looks; could you tell us more about the different social activities and community events planned for the residents each month?
- 3What specific protocols do you have in place to ensure seamless communication with families during a medical emergency or a change in a resident's health status?
- 4Could you walk us through your process for medication management to ensure everything is handled accurately and consistently for the residents?
- 5With 86 residents living here, how do you ensure that the caregiver-to-resident ratio remains sufficient to provide personalized attention, especially during busy meal times or activities?
- 6For residents in the memory care wing, how do the daily routines differ from the assisted living side to ensure they feel safe and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is very nice and we have no complaints about that. Communication is an issue with them. For one of several examples, my mother fell and was taken to the emergency room. No one from River Oaks bothered to</em> call me...”
“The staff at River Oaks is so loving and caring of the residents and shows them such dignity. The residents and the family members who visit them become like an extended family looking out and caring for each other.”
“I was told that my sister instructed them not to allow me to see him. I asked if they had an order of protection or anything legal requiring them to deny me access and they said no, but that was their instructions and that I could not see him.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
River Oaks Assisted Living and Memory Care has no active enforcement actions on record. Past inspections identified some issues regarding fire safety equipment and COVID-19 masking protocols, all of which were documented as corrected by the facility.
Aug 23, 2021Routine
Health Code (1 violations)
The facility failed to ensure that all facility staff must wear a facemask while in the facility; staff who are caring for COVID_19 positive unknown status residents wear an N95 mask, gown, gloves, and goggles or a face shield; and all facemasks and N95 masks are in good functional condition.
Sep 5, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
Ownership & Operations
Who Operates This Facility
Coppell Alf, LLC
for profit
LEGEND SENIOR LIVING, LLC
LINDA PRICE-CARR
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit legendseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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