San Jose Healthcare & Wellness Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews

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What this means for your family
The facility has seen a significant recent upward trend in satisfaction, particularly regarding the quality of the therapy team and the cleanliness of the building. However, families should remain vigilant and perform unannounced visits to ensure that the high standards of hygiene and call-button responsiveness reported in recent months are being consistently maintained.
Google Reviews
Google Reviews
43 reviews on Google“Families seeking rehabilitation or long-term care will find a highly praised therapy and nursing team, with many recent reviewers highlighting exceptional recovery progress and attentive care. However, significant concerns exist regarding hygiene, medication errors, and instances of neglect, particularly involving delayed responses to call buttons and improper wound care.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding rehabilitation and therapy teams
- Friendly and professional nursing and CNA staff
- Clean and well-maintained facility environment
- Engaging and patient activity coordinators
Concerns
- Neglect regarding hygiene and soiled linens (mentioned by 3 reviewers)
- Delayed response to call buttons and patient needs (mentioned by 4 reviewers)
- Inadequate communication from administration and nursing (mentioned by 3 reviewers)
- Issues with medication management and expired supplies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing staff ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific protocols are in place to ensure medication management is accurate and that all supplies are always up to date?
- 4Could you describe the daily activity schedule and how the activity coordinators engage residents in social events?
- 5How do you ensure that personal hygiene and linen changes are handled consistently for every resident throughout the day?
- 6In the event of a medical emergency after hours, what is the process for communicating with the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is outstanding and played a huge role in recovery progress. It’s clear that everyone here genuinely cares about the well-being and happiness of the residents.”
“The staff actually listens and follows through, therapy sessions feel steady and helpful, and the building always looks bright and tidy.”
“I had the misfortune of being admitted here on a Friday evening and by Monday evening I was back in the ER. This institution lacks decorum, professionalism, tact, dignity, and empathy.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies, with families filing complaint reports that led to 9 investigations. The most frequent issues involve medication management, food safety and nutrition services, and infection control. While the facility corrects violations when cited, the same problems repeatedly resurface across multiple surveys, suggesting systemic challenges with maintaining consistent quality standards in these critical care areas.
Jun 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2025Routine18
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 13, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 11, 2024Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
San Jose Healthcare & Wellness Center
for profit
Chain Affiliation
Sol Healthcare
8 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 8
Ownership & Management
Owners
Sol Healthcare LLC
Owner · Organization
Majer, Sol
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit sanjosehc.com
Medicare data downloads
Original nursing home datasets
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