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Nursing HomeMedicaid

San Jose Healthcare & Wellness Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

75 N. 13th Street, Central San Jose · San Jose, CA 9511258 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 43 Google reviews

5
4
3
2
1
San Jose Healthcare & Wellness Center Nursing Home in San Jose, CA — Street View
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What this means for your family

The facility has seen a significant recent upward trend in satisfaction, particularly regarding the quality of the therapy team and the cleanliness of the building. However, families should remain vigilant and perform unannounced visits to ensure that the high standards of hygiene and call-button responsiveness reported in recent months are being consistently maintained.

Google Reviews

Google Reviews

43 reviews on Google
Families seeking rehabilitation or long-term care will find a highly praised therapy and nursing team, with many recent reviewers highlighting exceptional recovery progress and attentive care. However, significant concerns exist regarding hygiene, medication errors, and instances of neglect, particularly involving delayed responses to call buttons and improper wound care.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean6.0Activities9.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Outstanding rehabilitation and therapy teams
  • Friendly and professional nursing and CNA staff
  • Clean and well-maintained facility environment
  • Engaging and patient activity coordinators

Concerns

  • Neglect regarding hygiene and soiled linens (mentioned by 3 reviewers)
  • Delayed response to call buttons and patient needs (mentioned by 4 reviewers)
  • Inadequate communication from administration and nursing (mentioned by 3 reviewers)
  • Issues with medication management and expired supplies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(2)'22(1)'24(6)'26(17)

Distribution · 47 analyzed

5
28
4
2
3
1
2
2
1
14

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to maintain their mobility?
  • 2How does the nursing staff ensure that call buttons are answered promptly, especially during busy shift changes?
  • 3What specific protocols are in place to ensure medication management is accurate and that all supplies are always up to date?
  • 4Could you describe the daily activity schedule and how the activity coordinators engage residents in social events?
  • 5How do you ensure that personal hygiene and linen changes are handled consistently for every resident throughout the day?
  • 6In the event of a medical emergency after hours, what is the process for communicating with the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is outstanding and played a huge role in recovery progress. It’s clear that everyone here genuinely cares about the well-being and happiness of the residents.

Long-term resident's family · 2026★★★★★

The staff actually listens and follows through, therapy sessions feel steady and helpful, and the building always looks bright and tidy.

Long-term resident's family · 2026★★★★★

I had the misfortune of being admitted here on a Friday evening and by Monday evening I was back in the ER. This institution lacks decorum, professionalism, tact, dignity, and empathy.

Rehab patient · 2024☆☆☆☆
Source: 43 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
19.5%
CA
13.7%
Santa clara
9.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
12.1%
CA
7.0%
Santa clara
4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.4%
CA
10.7%
Santa clara
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Santa clara
99.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.1%
Worse than Avg
Here
8.1%
US
4.9%
CA
4.5%
Santa clara
2.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.3%
CA
10.5%
Santa clara
11.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Santa clara
97.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Mixed vs Avgs
Here
93.8%
US
79.7%
CA
93.2%
Santa clara
97.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CA
1.5%
Santa clara
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (15.4)
9 complaint-triggered

This facility shows a concerning pattern of recurring deficiencies, with families filing complaint reports that led to 9 investigations. The most frequent issues involve medication management, food safety and nutrition services, and infection control. While the facility corrects violations when cited, the same problems repeatedly resurface across multiple surveys, suggesting systemic challenges with maintaining consistent quality standards in these critical care areas.

Jun 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 7, 2025Routine
18
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Mar 7, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 13, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 29, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 11, 2024Complaint
2
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

San Jose Healthcare & Wellness Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sol Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.6/5 · Rank 2 of 8

Ownership & Management

Owners

Sol Healthcare LLC

Owner · Organization

99%

Majer, Sol

Owner

Key personnel

Rockport Administrative Services, LLCManagerDasari, GopikaManagerEast Terrace-Let LLCAdp of the SnfRockport Administrative Services, LLCAdp of the SnfDasari, GopikaAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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