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Nursing HomeMedicaid Investigative

Gladstone Sub-Acute and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

435 E. Gladstone St, Glendora, CA 91740118 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 120 Google reviews

5
4
3
2
1
Gladstone Sub-Acute and Rehab Center Nursing Home in Glendora, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (40 vs median 13.0)
  • High staff turnover (51%)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility has a highly regarded physical therapy team and a very welcoming front-office staff. However, you must be extremely vigilant regarding nursing levels, as multiple families have reported dangerous delays in medication and hygiene care due to understaffing.

Google Reviews

Google Reviews

120 reviews on Google
Families often praise the facility for its compassionate front-desk staff and effective physical therapy department. However, there are significant, recurring reports of severe understaffing, long wait times for basic needs like water or hygiene, and inconsistent nursing care quality.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean4.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate administrative and front-desk staff
  • Excellent physical therapy and activities departments
  • Clean and well-maintained facility in certain areas
  • Professionalism from specific nursing and rehab staff

Concerns

  • Severe understaffing leading to long wait times for care (mentioned by 4 reviewers)
  • Inadequate hygiene and cleanliness for residents (mentioned by 3 reviewers)
  • Poor food quality and dietary management (mentioned by 3 reviewers)
  • Inconsistent nursing presence at stations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(18)'20(9)'22(8)'24(1)'26(25)

Distribution · 124 analyzed

5
65
4
28
3
7
2
5
1
19

How They Respond to Reviews

0%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. While they use a consistent sign-off, they actively address criticisms by explaining facility policies or corrective measures.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy and activities departments; could you tell us more about the types of programs available for residents?
  • 2How does the nursing team ensure that medication management and clinical care remain consistent throughout every shift?
  • 3What steps are being taken to ensure that dining services and food quality meet the nutritional needs and preferences of all residents?
  • 4Could you describe your process for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
  • 5In the event of a medical emergency after hours, what is the protocol for ensuring a nurse is immediately available to assist?
  • 6We noticed your administrative and front-desk staff are very well-regarded; how does that team facilitate communication between the facility and families?

Personalized based on this facility's data


Key Review Excerpts

Physical Therapy department does an outstanding job, as does the activities department!

Long-term resident's family · 2023☆☆☆☆

The staff was very caring. Julia that check us in was very kind and helpful to us.

Visiting family · 2026★★★★★

I waited 6 hours for water (or any liquid) to take pain meds. Two hours late in taking meds.

Rehab patient · 2023☆☆☆☆
Source: 120 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
95%
Registered nurses for medical care
Total Nursing
4.96hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.5%
Worse than Avg
Here
12.5%
US
4.9%
CA
4.5%
Los angeles
5.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.2%
Mixed vs Avgs
Here
16.2%
US
19.5%
CA
13.7%
Los angeles
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.8%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
Well above state avg (15.4)
39 complaint-triggered

This facility has significant issues with a high volume of complaint-driven deficiencies, indicating families have repeatedly filed concerns. The most recurring problems involve infection control, care planning, and basic treatment and care services. While all violations show correction dates, the persistent pattern of similar issues across multiple surveys—particularly infection control appearing in 9 separate inspections and care planning problems recurring regularly—suggests ongoing systemic challenges that may affect resident safety and care quality.

Mar 13, 2026Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 12, 2025Complaint
2
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Sep 16, 2025Complaint
1
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jul 16, 2025Complaint
1
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 27, 2025Routine
31
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Jun 4, 2025Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gladstone Sub-Acute and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Jaewood Healthcare, LLC

Owner · Organization

100%

Essjh Management LLC

Owner (parent company) · Organization

Bautista, Christian

Owner (parent company)

Brion, Alger

Owner (parent company)

Cruz, Hayley

Owner (parent company)

Hendeles, Eliyahu

Owner (parent company)

Hendeles, Sharon

Owner (parent company)

Livyatan, Liran

Owner (parent company)

Livyatan, Roy

Owner (parent company)

Key personnel

Bautista, ChristianW-2 Managing EmployeeBautista, ChristianOfficer / DirectorBrion, AlgerOfficer / DirectorCruz, HayleyOfficer / DirectorHendeles, EliyahuOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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