Gladstone Sub-Acute and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 120 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (40 vs median 13.0)
- High staff turnover (51%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility has a highly regarded physical therapy team and a very welcoming front-office staff. However, you must be extremely vigilant regarding nursing levels, as multiple families have reported dangerous delays in medication and hygiene care due to understaffing.
Google Reviews
Google Reviews
120 reviews on Google“Families often praise the facility for its compassionate front-desk staff and effective physical therapy department. However, there are significant, recurring reports of severe understaffing, long wait times for basic needs like water or hygiene, and inconsistent nursing care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate administrative and front-desk staff
- Excellent physical therapy and activities departments
- Clean and well-maintained facility in certain areas
- Professionalism from specific nursing and rehab staff
Concerns
- Severe understaffing leading to long wait times for care (mentioned by 4 reviewers)
- Inadequate hygiene and cleanliness for residents (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Inconsistent nursing presence at stations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details of the feedback. While they use a consistent sign-off, they actively address criticisms by explaining facility policies or corrective measures.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and activities departments; could you tell us more about the types of programs available for residents?
- 2How does the nursing team ensure that medication management and clinical care remain consistent throughout every shift?
- 3What steps are being taken to ensure that dining services and food quality meet the nutritional needs and preferences of all residents?
- 4Could you describe your process for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
- 5In the event of a medical emergency after hours, what is the protocol for ensuring a nurse is immediately available to assist?
- 6We noticed your administrative and front-desk staff are very well-regarded; how does that team facilitate communication between the facility and families?
Personalized based on this facility's data
Key Review Excerpts
“Physical Therapy department does an outstanding job, as does the activities department!”
“The staff was very caring. Julia that check us in was very kind and helpful to us.”
“I waited 6 hours for water (or any liquid) to take pain meds. Two hours late in taking meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant issues with a high volume of complaint-driven deficiencies, indicating families have repeatedly filed concerns. The most recurring problems involve infection control, care planning, and basic treatment and care services. While all violations show correction dates, the persistent pattern of similar issues across multiple surveys—particularly infection control appearing in 9 separate inspections and care planning problems recurring regularly—suggests ongoing systemic challenges that may affect resident safety and care quality.
Mar 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 12, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 27, 2025Routine31
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Jun 4, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Gladstone Sub-Acute and Rehab Center
for profit
Ownership & Management
Owners
Jaewood Healthcare, LLC
Owner · Organization
Essjh Management LLC
Owner (parent company) · Organization
Bautista, Christian
Owner (parent company)
Brion, Alger
Owner (parent company)
Cruz, Hayley
Owner (parent company)
Hendeles, Eliyahu
Owner (parent company)
Hendeles, Sharon
Owner (parent company)
Livyatan, Liran
Owner (parent company)
Livyatan, Roy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit gladstonecare.com
Medicare data downloads
Original nursing home datasets
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