A Splendor Living - the Glendora INC

This report details a complaint investigation conducted following an unannounced visit. The allegations regarding staff communication barriers and proper reporting to authorized representatives were investigated. Both allegations were ultimately deemed unsubstantiated based on the evidence gathered during the visit.

The annual inspection identified three deficiencies across three different areas. Two deficiencies were classified as Type A, indicating immediate health and safety risks, specifically related to hot water temperatures and expired food supplies. One Type B deficiency was noted regarding incomplete medical records, specifically missing TB test results.

The unannounced case management visit was conducted to assess the facility's status regarding secured perimeter, delayed egress, and video surveillance. The visit noted the presence of an operating surveillance system and video monitoring station, but the facility was observed to lack delayed egress doors throughout. The report also noted that the fire clearance report for secured perimeters was dated 04/08/2015.

This report details a complaint investigation regarding an alleged injury to a resident caused by staff. The investigation found that there was not a preponderance of evidence to prove the allegation, resulting in the finding that the allegation was unsubstantiated.

This report details a complaint investigation conducted regarding allegations of staff handling a resident in a rough manner. Based on staff and resident interviews, there was insufficient evidence to support the allegations, leading to the conclusion that the allegations are unsubstantiated.

This report details a complaint investigation conducted regarding allegations of staff pushing a resident and staff failing to treat a resident with dignity and respect. The investigation found that the allegations were unsubstantiated, as staff and residents interviewed provided accounts that did not corroborate the complaints. No specific deficiencies were cited in the report.

The facility was inspected and found to have three deficiencies. These include general maintenance issues in the backyard, failure to report a change in administrator, and a malfunctioning auditory exit device for residents with dementia. All cited deficiencies were classified as Type B (non-compliance).

This report details a Complaint Investigation conducted regarding allegations of staff physically assaulting residents and inadequate staff training. The investigation found that the allegations were unsubstantiated based on interviews with residents, staff, and review of facility records. No deficiencies were cited in this report.