Salemtowne
Strong Medicare quality ratings; families often praise vibrant independent living social scene. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While Salemtowne offers an excellent lifestyle for independent living, the clinical and rehab services have received serious reports regarding patient safety and staff responsiveness. If you are considering this facility for a loved one requiring medical care, we strongly advise you to conduct an unannounced visit and ask specifically about their protocols for incident reporting and family communication during emergencies.
Google Reviews
Google Reviews
27 reviews on Google“Salemtowne presents a stark contrast between its independent living community and its clinical care services. While independent residents frequently praise the active lifestyle, beautiful campus, and social environment, families of rehab and nursing care patients have reported severe lapses in safety, communication, and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant independent living social scene
- Well-maintained, scenic campus
- Diverse range of resident activities
- Efficient move-in and transition support
Concerns
- Allegations of physical and verbal abuse by staff (mentioned by 2 reviewers)
- Inadequate clinical care and lack of responsiveness in rehab (mentioned by 3 reviewers)
- Poor communication with families during medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how does that same level of responsiveness translate to how you communicate with families during medical emergencies?
- 2The campus looks so scenic and well-maintained; what are some of the most popular social activities or outings that residents participate in together?
- 3With the transition support you provide, how do you help new residents settle in and begin building friendships during their first few weeks?
- 4Can you walk me through your specific protocols for medication management to ensure everything is handled accurately and timely?
- 5How does the clinical team ensure that residents receiving rehabilitation services are getting the consistent, attentive care they need to meet their recovery goals?
- 6What steps does the facility take to ensure all staff members maintain a high standard of respectful and compassionate interaction with every resident?
Personalized based on this facility's data
Key Review Excerpts
“Then in October 2024 I returned following gall bladder surgery for 48 miserable hours of inadequate care: no working HVAC, no call button that could reach the chair, no meal one day, uncomfortable mattress... indifferent caregivers, no shower assistance and a defensive and indifferent staff.”
“We left him there 1 night, he fell out of bed 4 times! They never even bothered to call us. When we arrived the next morning to check on him, that is when we were told and had to take him back to the hospital by ambulance.”
“I have lived in an apartment at Salemtowne since late 2016. I love it here. There is plenty going on to choose from. Every week day there are multiple exercise classes for any fitness level.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salemtowne has 8 deficiencies across 4 surveys with families filing 2 complaints regarding infection control and resident rights. Recurring issues involve fire safety (cooking facility protection appearing twice) and building systems problems including emergency preparedness, electrical systems, food safety, and medication labeling. All deficiencies have been corrected by the facility, though the pattern suggests ongoing maintenance and operational challenges that families should discuss during visits.
Mar 26, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 19, 2025Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 12, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 20, 2023Routine3
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Salemtowne
nonprofit
Ownership & Management
Owners
Moravian Home Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit salemtowne.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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