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Assisted Living

Brighton Gardens of Winston-Salem

Limited public data on Brighton Gardens of Winston-Salem. Call, tour, and ask to meet current residents' families — your own impression matters most.

2601 Reynolda Road, Winston-Salem, NC 27106115 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 55 Google reviews

5
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What this means for your family

This facility offers a lovely environment and many wonderful caregivers who truly bond with residents. However, families must be extremely vigilant regarding staffing levels and hygiene, as multiple reviewers have reported serious concerns regarding neglect and high staff turnover.

Google Reviews

Google Reviews

55 reviews on Google
Families often praise the facility for its warm, welcoming atmosphere and the compassionate nature of many individual caregivers, particularly in memory care. However, there are significant and serious concerns regarding frequent staff turnover, understaffing, and instances of neglect in hygiene and wound care.

Quality Themes

Tap a score for details
Food5.0Staff4.0CleanN/AActivities5.0MedsN/AMemory3.0Comms2.0Value2.0

Strengths

  • Compassionate and caring individual caregivers
  • Welcoming and attractive environment
  • High-quality food and dining options
  • Engaging variety of resident activities

Concerns

  • Frequent staff turnover and management changes (mentioned by 2 reviewers)
  • Understaffing leading to inadequate care (mentioned by 3 reviewers)
  • Issues with hygiene and medical neglect in memory care

Rating Trends

Tap a year to see what changed

2345.02023(5)3.92024(7)3.42025(15)2.72026(3)

Distribution · 30 analyzed

5
19
4
1
3
0
2
2
1
8

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the dining experience here; could you tell us more about the menu variety and how meals are served?
  • 2It's great to see how much care you put into responding to feedback from families; how does the management team use that feedback to implement changes?
  • 3What specific types of social activities or outings are available to keep residents engaged and connected with the community?
  • 4How do you ensure consistent, high-quality care and continuity for residents during periods of staff transitions?
  • 5Could you walk us through the protocols for managing medical emergencies or sudden changes in a resident's health needs?
  • 6What steps are in place to ensure the highest standards of hygiene and personalized attention, particularly within the memory care wing?

Personalized based on this facility's data


Key Review Excerpts

The food choices are good and the food is good. The place is very attractive. There are fresh flowers in the lobby and seasonal pillows in the seating area outside. The staff is super friendly and helpful.

Friend of a resident · 2025★★★★★

My dad is there in Memory Care and I am so impressed by them. I go often and the staff is always loving on and cutting up with the residents. They treat each resident like they would want their family member treated.

Memory care family member · 2023★★☆☆☆

I have a family member in Reminiscence (Memory Care) & I'm trying to move him given the lack of care & overall neglect. From unexplained "accidents" with serious cuts & burns to yeast & skin infections given the lack at attention to hygiene.

Memory care family member · 2024☆☆☆☆
Source: 55 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

12total
15deficiencies
May 21, 2025Follow-up
Self-Administration Of MedicationsD 375

The facility failed to ensure that one sampled resident had a physician's order and a completed assessment to self-administer medications. Specifically, there was no physician's order for bismuth subsalicylate, and the resident's medication was found at their bedside without the required documentation for self-administration.

May 21, 2025Follow-up
Self-Administration Of MedicationsD375

The facility failed to ensure a resident had a physician's order and a completed assessment to self-administer medications including cough medicine, stool softener, and medications for stomach discomfort and diarrhea. Additionally, medications like bismuth subsalicylate and loperamide were found unsecured on the resident's bedside table despite the resident being assessed as not capable of self-administration.

Feb 24, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationD 234

The facility failed to ensure that one of five sampled residents received the required second-step tuberculosis (TB) skin test following admission. While a baseline test was documented upon admission, there was no evidence that the subsequent required testing was completed or audited for compliance.

Feb 24, 2025Complaint
Tuberculosis Test, Medical Exam & ImmunizationsD234

The facility failed to ensure one of five sampled residents received a required second-step tuberculosis (TB) skin test following admission. While a first-step test was documented at admission, there was no evidence of the subsequent required testing in the resident's record.

Personal Care and SupervisionD270

The facility failed to provide adequate supervision in the special care unit (SCU) according to residents' assessed needs. Specifically, supervision was insufficient for a resident with a history of aggression and wandering, as well as a resident with a history of falls resulting in injuries.

Feb 28, 2024Other
Nutrition And Food ServiceD 299

The facility failed to ensure that 8 ounces of milk was served to residents in the Special Care Unit (SCU) three times daily. Review of the menu showed milk was not listed for lunch or snack times, and observations confirmed that many residents were not provided milk during meal services. Additionally, a supervisor stated they were unaware of the requirement to provide milk to each resident three times per day.

Feb 28, 2024Other
Nutrition And Food ServiceD299

The facility failed to ensure 8 ounces of milk was served three times daily to residents in the Special Care Unit (SCU). Review of the menu showed milk was not listed for lunch or snack times, and observations confirmed that staff only poured milk for residents who did not decline it.

Nutrition and Food ServiceD306

The facility failed to ensure that water was served to each resident at each meal, in addition to other beverages.

Mar 11, 2019Other
Personnel Records - Tuberculosis TestingD 131

The facility failed to maintain complete tuberculosis (TB) testing documentation for multiple staff members. Specifically, records for Staff C, Staff D, and Staff F lacked documentation of a second TB skin test or a required read date. Management was also unable to identify these missing requirements during the review.

Mar 11, 2019Other
Test For TuberculosisD 131

The facility failed to ensure that 3 out of 6 sampled staff members were tested for tuberculosis disease using the required two-step skin test. Specifically, one staff member's second skin test was not documented as being read, and another staff member lacked documentation of a second skin test entirely.

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References & Resources

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